Khaadi Reviews 

Manchester Trafford centre
I went-waited 20mins for a fitting room and then a further 5/10mins to be served-the lady was on the floor counting bags and when I asked to be served, she said: “I’m counting”
I left the top-their loss-shocked by the customer service and attitude

Khaadi customer service twice messaged stain on item of clothes they ask to send pics stating it's a crease there trousers are not true to size. They treating disabled customers wrongly

We picked most of the clothes from stall where it was clearly marked ‘ on sale’ but when we went to the till they said nothing on sale in your chosen items. Is it some kind of dishonesty or what??

Very rude service!!! I understand it's busy but don't get rude beyond words !!!

My sister visit khaadi branch Dolmen Mall Karachi Pakistan 12 August2025 time 7.30pm. At try room she forget her imported water bottle she bought from Dubai 200 AED.
She was missed and request to Manager to review Camera, but staff refuse to check .

My sister was crying and disappointed about behaviour of staff .
My request kindly review this matter .

First ever worst experience of online shopping.
I received a picture of confirmation that my order is delivered but that picture was taken somewhere else and it was written in the email that Order is received by Garden .
Don’t waste money here.

Great experience with them i just loved the style their new kurti style.

What always goes wrong? Lack of staff and therefore lack of customer service. Service at the till is always so slow and I have walked out many times. I order online because I think it's easier...but it takes so long to receive it and the only update or progress you'll make is if you pester customer service!! My order wasn't processed until 5, days later despite paying postage and packaging!! Went to the Stratford branch and explained what had happened, staff refused to go into the stockroom and open the box with the items in it...while their store remained basically empty of stock. Missed out on a sale and still missing out because you're not putting stock out. Really need to sort it out Khaadi, you're in dire need of a big change.

Placed an order, no confirmation email. Gift for my mother and delivered with a missing item. Extremely disappointing especially as I have been charged for delivery and missing item!!

I ordered and confirmation email received. That's end. No further action taken. Its been a week, whenever I track my order it shows "in warehouse". Looks like they don't want send it. I tried to contact but no uk contact number given. I tried to chat with chatbot but that's also useless. Khadi is being trash now. 👎👎👎 not gonna buy again.

Worst experience ever with any online/physical retailer ever in the UK. The staff wasn't willing to see if the sizes are available instore. So, we had to order it online. There were four items in total. They only delivered three. When I spoke to them they denied the fact that they only sent 3 items and guess what? I had to lose £30

Purchased clothes they said the address was incorrect yet they tried to deliver three times.(only they no who they were delivering to lol) after continuously contacting them asking where my items were that I ordered I get told they have returned back to the warehouse and I’ll get a refund in 14 days and today is been over one month yet no communication no one to contact other than a chat system where you can’t get a straight answer because everybody is a Yardie the customer service is worse than a third world country do not order unless you want to have your money stolen and no items delivered

It was a great experience for my last visit.There was a person Ali at till provided a great service. He was really humble and resolved my issues instantly.All over service and staff is absolutely amazing.

Amazing experience! Always loved Khaadi's stuff. Very colourful elegant and easy to wear for everyday london heat. Customer service member named Ali was very helpful. Helped me decide the right size and colour that I wanted for myself. He handled my indecisiveness very professional. Thanks to him and Khaadi!

Very unhappy with khaddi customer service, they just wasted my time for a whole week of sending emails back and forward, asking for pic and measurements, when they had no intention of sorting anything out except waste my time, no wonder they have a bad review,

I've ordered clothes from Khaadi and after ONE wear the beading has come loose and fallen off. I've contacted Khaadi customer service via email, the webchat and Instagram only to be told there is nothing they can do.
The items I received are not fit for use and poor quality. Their own terms and conditions state I am entitled to a refund, however they refuse.
Absolutely appalled by the lack of customer service. Have been a loyal customer of many years and will never shop with Khaadi again.

THEIR STORES ARE ABSOLUTE SCAM, IF U UNFORTUNATELY BUY SOMETHING ONLINE AND GODFORBID YOU HAVE TO RETURN IT - BE REST ASSURED ITS A NIGHTMARE YOU BO0UGHT YOUR SELF, WITH PEOPLE SO SURE WHILE TELLING YOU TO GET LOST AND DO WHAT EVER U CAN IN YOUR POWER, TRUST ME ITS THE WORST STORE TO BUY FROM AND MAKE THEM RICH, WHILE THEY DISRESPECT YOU,SO DISSAPOINTING AND SUCH A DISGRACE KHAADI IS! DUBAI STORE

Avoid – Poor Service, Delayed Order, and Unhelpful Customer Support

I had an extremely disappointing experience with Khaadi’s online store. I placed an order that was not delivered within a reasonable time, and when I reached out to their **live chat support**, I was met with **rude and dismissive behavior**. I requested to cancel the order since the items were no longer needed, but the agent refused and immediately processed the order despite my clear request.

To make matters worse, after this unhelpful exchange, I was blocked from further messaging them on live chat! Imagine if all consumers were treated this way — it would make for an incredibly difficult and frustrating world to shop in. Blocking customers instead of resolving issues is a clear sign of poor customer care and utter disregard for customer satisfaction.

This was my first time ordering from Khaadi, and it will definitely be my last. The lack of professionalism and customer service has made me lose trust in the brand. I strongly advise others to think twice before placing an order, as they clearly do not value their customers or provide any meaningful support.

Extremely poor service. Unprofessional staff with no no respect for customers. Lengthy waiting times & the store was a mess. Management can take the blame for having only 2 members of staff available during Eid week & sale time. Extremely unpleasant shopping experience.