I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
very good service related to…
very good service related to compensation for damaged goods (I was given a discount for the full cost of damaged clothes). thank you!
20 January 2023
Reply from DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and support team. Thank you very much.
DeFacto Customer Experience Center
Good products of good quality and…
Good products of good quality and nicely priced. Excellent, quick delivery times
26 January 2023
Reply from DeFacto UK
"Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center"
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you have purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very good service
24 January 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent trustworthy and speedy service
24 January 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Very happy with my top love it and fast…
Very happy with my top love it and fast delivery
19 January 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great product great price
The item ordered was exactly as described and arrived in great condition. Arrived earlier than stated which is always a bonus
24 January 2023
Reply from DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and products. Thank you very much.
DeFacto Customer Experience Center
Lovely clothes
24 January 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very bad quality
23 January 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
the goods arrived and looked nice
the goods arrived and looked nice, however upon washing the wool has gone very limp and stretched
18 January 2023
Reply from DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items and our service. We have contacted you via e-mail. Our aim is provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
Worse the jacket twice and the…
Worse the jacket twice and the threading started to fall apart. Big tare in the jacket! sent defacto a picture and they wasn’t willing to help. Useless wouldn’t buy from here ever again.
21 January 2023
Reply from DeFacto UK
Greetings.
Our sincere apologies for the inconvenience caused. Unfortunately it is not possible for us to provide a return/refund option for the damaged products which originates from usage. We've shared a voucher code with you in order to compensate this situation as much as possible but we are sorry to inform you that this is all we can do at the moment. Thanks for your understanding once again.
Best regards.
-DeFacto Customer Experience Center
Beautiful clothes fast delivery prices…
Beautiful clothes fast delivery prices amazing
20 January 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
-DeFacto Customer Experience Center
good fitting quality product
19 January 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
You product ( turtle neck pullover or…
You product ( turtle neck pullover or jumper ) is of the poorest quality
The neck become fluffy after first wear
I am sure I will throw it away after 3 times wearing
14 January 2023
Reply from DeFacto UK
Greetings.
We are sorry to hear that your shopping experience with us didn't go through as expected. Please send us an e-mail at "support@defacto.com" including few photos of the product so we can do our best to resolve this situation. We'll be looking forward to hear from you.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Hello
Hello, I bought about 18 jumpers from your shop. When I opened the package to examine them, I saw that two of the jumpers were split and I was very upset.
20 January 2023
Reply from DeFacto UK
Hello,
We apologize for this and want to thank you for leaving a review. Please send us a photograph of splitted item(s) at "support@defacto.com". You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards
DeFacto Customer Experience Center
Ordered 3 items and only 1 arrived
Ordered 3 items and only 1 arrived, despite chasing twice and being told the shipment was on its way. Eventually reimbursed me.
7 February 2023
Reply from DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We had started an investigation on your parcel. As soon as we were informed of the situation, we have processed your refund immediately. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I ordered items waited for 11 days and…
I ordered items waited for 11 days and got an email to say that they are refunding my money with no explanation
11 January 2023
Reply from DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Waste of money, quality is horror
Clothing quality is horror I could wear a bin bag and it would be higher quality. Never again, waste of money
20 January 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
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