Dusk Official Reviews 113

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, often finding them to be of poor quality, not as advertised, or even non-functional upon arrival. Customers also frequently reported issues with subscription management, including unexpected charges for memberships and difficulties with cancellation. Additionally, some people were dissatisfied with the ordering process, experiencing issues such as delayed or undelivered items, and a lack of clear information regarding potential subscriptions.

What people talk about most

Product

Clients share negative opinions on product quality and functionality. Many reviewers report that the razors... See more

Payment

Users describe negative interactions with payment, frequently reporting unauthorized and recurring charges... See more

Subscription

Customers express significant dissatisfaction with the subscription process, citing hidden charges and... See more

Price

Reviewers express strong dissatisfaction with pricing, frequently reporting unexpected and recurring charges.... See more

Order

Customers consistently express dissatisfaction with their order experiences. Many report hidden subscription... See more

Based on these reviews

Rated 1 out of 5 stars

A SCAM WEBSITE bought the razor of dusk beauty website and they stole all my credit card info and signed me up to a vip membership automatically charging 40$ a month which as show in reviews has hap... See more

Rated 1 out of 5 stars

Extremely disappointing. The razor itself isn't terrible, but what a dishonest company! After ordering the razor, paying for it, and recieving it I got a random charge of 30 USD to my bank account. Wh... See more

Rated 1 out of 5 stars

Scam scam scam!! Wish i could give a negative star, its been months trying to get my refund from them as the product i ordered is not working properly. The customer service team not responding to my... See more

Rated 1 out of 5 stars

For the past 5 or 6 months, I have continuously reached out not only to have my subscription that I never agreed to charged $30/month. Each month, this charge would yet again be charged again on my c... See more

Rated 3 out of 5 stars

I got my order although the razor does hurt a bit, the smoothing side is better! Just remember to call and cancel the membership once you order, they charged me almost 60 extra bucks and I didn't eve... See more

Rated 2 out of 5 stars

I ordered these razors because I have super sensitive skin and as I seem to age, that sensitive skin gets more sensitive. I thought these would be a good alternative. Unfortunately, I fell for the hyp... See more

Rated 2 out of 5 stars

I got the razor after some time, thinking it was a scam. I have since been charged multiple times. I emailed info@duskbeautyco. com, an email address that I got off this site, and cancelled my "VIP... See more

Rated 2 out of 5 stars

I'm very pleased with the product, but extremely unhappy with getting charged for a second time!! The second charge was for more. How do I go about getting a refund back for the second charge?

Rated 1 out of 5 stars

Beware of this company! Dusk Beauty Co. uses very deceptive practices. They sign you up for a “subscription” without making it clear, and then keep charging your card nonstop — even when you try to ca... See more

Rated 1 out of 5 stars

Follow up to my previous feedback. On August 7th, I received the email saying that they cancelled the VIP membership (that I have never signed up for by the way) and they guaranteed that I would n... See more

Rated 1 out of 5 stars

At the beginning I was so happy with the bed. Everything was amazing bought it at the start of the year the past week. I have noticed that when open and shut the bed it started to scuff at the side. I... See more

Rated 1 out of 5 stars

This company is a disgrace. Bought my daughter a shaver. There was a $2 check box for a lifetime warranty. Checked it. Month later, unknown charge for $47. Cancelled card. Another month later, another... See more

Rated 1 out of 5 stars

There is a hidden clause in the terms and conditions when you order from this company. It automatically makes you a VIP Member and takes money from your bank account ($48.96AU) every month. There i... See more

Rated 1 out of 5 stars

Recently bought a product from this company and was billed an additional $41.50 for some unknown monthly membership I did not sign up for or agree to. There was no clear option to select or opt out of... See more

Rated 1 out of 5 stars

A complete scam and I have read other reviews stating the same. Can anyone tell me how to deal with them continuously taking money from me even though I didn’t sign up for their membership (no consent... See more

Rated 1 out of 5 stars

Brought a product from merchant. Looked in my account a few days later and was being charged $29.99 for a membership I did not ask for. After seeing the reviews here about them playing games, just dec... See more

Rated 1 out of 5 stars

If I could give less than 1 star I would do so. The raser is not even that good - it gets very hot quickly, and doesn't shave that well. But the company automaticly signs you up for a VIP membersh... See more

Rated 1 out of 5 stars

Ordered from dusk beauty March 3rd 2025 confirmed that the order was shipped an here it is April 14th 2025 haven't received my order checked my bank account an they took an additional $29.99 I called... See more

Rated 1 out of 5 stars

SCAM SCAM SCAM!!!!! I have been contacting them for 5 months for refunds on FAULTY products and HIDDEN memberships. Dusk confirmed membership was cancelled in JUNE yet I have had ANOTHER... See more

Rated 1 out of 5 stars

They've been scamming me for weeks without my knowledge. NEVER buy from this company. Plus their products just suck, I got the razor and it's awful, useless and I am so upset with myself that I fell f... See more

Rated 1 out of 5 stars

I ordered electric razors from this company about a month ago and first off, they’re extremely disappointing. Mine arrived fairly quickly, but in terms of functionality, they’re trash. If you want to... See more

Rated 1 out of 5 stars

I waited ages for this dog wash thing i ordered to come , and the day it came i got charged $45 , for God knows what ... had to cancel my card card order a new one , and by other reviews it look... See more

Rated 1 out of 5 stars

I would rate this negative if I could! Nowhere did it say anywhere about being charged a monthly subscription. 1. The razor actually sucks, it's so cheap and doesn't cut anything. my Remington raz... See more

Rated 1 out of 5 stars

I placed a one-time order with DUSK after seeing an ad on social media. The product actually arrived, so I initially thought this company was legit. However, I was shocked to see a second char... See more

Rated 1 out of 5 stars

I purchased 2 of these razors and we'll I cannot tell you how they worked because I never received them. I would like everyone to know that this has been one of the worst purchasing experiences I have... See more

Rated 1 out of 5 stars

There's a hidden scam. After you make your order, you'll be charged an extra $29.99 for an undisclosed subscription. The subscription is hidden and doesn't get mentioned in the order process.

Rated 1 out of 5 stars

Initially ordered the razor from this company back in May 2025. No real issues with the product; wasn't as great as I expected but worked fine. Issue came with the recurring charge for "VIP membership... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Unlike other reviewers, I got my product. It basically sucks. HOWEVER. I bought it in March, was charged twice in March and once every month since then I've been ch... See more

Rated 1 out of 5 stars

If I could put zero stars I would , ordered a bed from this company in MARCH! Delivery was put off multiple times and eventually told in SEPTEMBER item out of stock and offered refund or replacement.... See more

Rated 1 out of 5 stars

Absolute scam. They use your banking information to create a membership and charge you monthly fees when you place your order. They do this without informing you. Stay away!

Rated 1 out of 5 stars

I should have known it was too good to be true. DO NOT get this shaver. I knew I had messed up as soon as I opened the box to an unbranded shaver, no sign of Dusk at all. Now I, along with many others... See more

Rated 1 out of 5 stars

Total scam, there is no subscription button, by purchasing you have subscribed. You will not find out until you start getting charged and you will not get your money back.

Rated 1 out of 5 stars

The worst razor I have ever used! It pinches the hair off your legs making it a very uncomfortable shave. They also unknowingly sign you up for a subscription for a VIP which makes zero sense what do... See more

Rated 1 out of 5 stars

Ordered 4 items in January for the bedroom. Including a bed .. never received the items until May! Between receiving the order it was virtually impossible to get through to customer care on the phone... See more

Rated 1 out of 5 stars

If I could rate this as a minus star I would. Scam scam scam! I was duped by this company into a "membership". I cancelled membership. 4 months later I am being charged random amounts from them every... See more

Rated 1 out of 5 stars

April 11,2025 I ordered a shaver. It arrived yesterday. It's alright no big deal, cheap, but what isn't cheap is the 48.00 US dollar VIP membership that I did not sign up for. I emailed support twice... See more

Rated 1 out of 5 stars

This company deserves no stars!! They keep charging me & when I try to cancel my membership they give me the run around & won't refund my money! STAY AWAY FROM THIS SHADY COMPANY!!!! They need to get... See more

Rated 1 out of 5 stars

THIS IS A SCAM!!!!!!!SCAM YOU CAN ONLY REACH SOMEONE VIA EMAIL AND NO ONE ANSWERS THE PHONE!!! YOU CAN LEAVE A MESSAGE. THEY DONT DELIVER YOUR PRODUCT AND THEN SAY YOU HAVE TO PROVE YOU DID NOT GET IT... See more

Rated 1 out of 5 stars

The worst!!! Purchased one item and then started getting regular payments come out in US Dollars!! Total scammers. You should be ashamed of yourselves as a business.

Rated 1 out of 5 stars

This company just charged me again for the razor I haven’t even received. And now I’ve had to cancel my card! How annoying! Can’t rate the actual razor cos I haven’t received it yet. I ordered several... See more

Rated 1 out of 5 stars

Absolute SCAM! They charge $29.99 twice (2 weeks later, and then a month later) for "VIP Program" they claim you opt into upon purchasing. Then argue with you when you KNOW you did NOT sign up f... See more

Rated 1 out of 5 stars

This razor is useless, it barely shaves anything if at all and the company charged me twice for one razor and then tried to charge me 3 more times but luckily my bank caught it as fraud and so they di... See more

Rated 1 out of 5 stars

I bought a shaving kit. It took ages to arrive but I loved it. Then they kept charging my account for no reason and I haven’t heard a reply from customer service. Very dissatisfied!

Rated 1 out of 5 stars

Honestly, they don't deserve 1 star. I received the shaver and it won't turn on. I sent video proof of this to the customer service email. I cancelled my membership after being charged a second time f... See more

Rated 1 out of 5 stars

My experience with Dusk couldn't have been worse. I ordered my razor on April 13th 2025 and did not receive my razor until May 1st. In between that time, they charged my card an additional 29.99 for... See more

Rated 1 out of 5 stars

complete scam. would give negative stars if i could. i purchased the razor on here after seeing an ad about it on instagram. someone was actively responding to my comment about whether or not it actua... See more

Rated 1 out of 5 stars

Razor was not as described on the website and when I raised a dispute my card was charged again from the same company and I hadn't even bought anything!

Rated 1 out of 5 stars

DO NOT WASTE TIME AND MONEY ON THIS !! PLEASE READ THE WHOLE REVIEW! If I had an option I'd give 0 or negative stars that's how mad I am. I bought this product after seeing Instagram videos but I d... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

There's a hidden scam

There's a hidden scam. After you make your order, you'll be charged an extra $29.99 for an undisclosed subscription. The subscription is hidden and doesn't get mentioned in the order process.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

These people have been charging me for a year now Scamm. Who wants to sue dusk ?

16 January 2026
Unprompted review
Rated 1 out of 5 stars

A SCAM WEBSITE - dusk beauty.com

A SCAM WEBSITE
bought the razor of dusk beauty website and they stole all my credit card info and signed me up to a vip membership automatically charging 40$ a month which as show in reviews has happened to everyone. I went into the website and canceled the membership but continued to be charged, on top of that all I never got the razor. Had to get my card changed. PLEASE NEVER BUY FROM HERE THEY WILL TAKE YOUR MONEY

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Continuing to charge my card despite confirming membership cancelled previously & wouldn't charge me!

Initially ordered the razor from this company back in May 2025. No real issues with the product; wasn't as great as I expected but worked fine. Issue came with the recurring charge for "VIP membership". When I realised the monthly $29.99USD was coming out, I contacted the company via their online form initially to cancel membership and payments, which they confirmed had been actioned. Received further deduction from my account about 2 months later! Sent customer service an email this time with my previous request highlighted and copied in - again received acknowledgement and confirmation that membership and payments cancelled and the amount refunded. Have now received 2 x further debits in the space of 2 weeks! Getting beyond frustrated with this company. Have sent off another email to them now; don't want to have to change my card details with my bank but if they persist I may not have a choice to avoid these charges. AVOID this company at all costs.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I bought an excellent razor

Today it has arribe my monthly package and i love it the Excellent customer support (responsive and helpful, resolved issues quickly) hellped me a lot with the problems i had because i live in spain thanks for it

26 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY! BEWARE!

Beware of this company! Dusk Beauty Co. uses very deceptive practices. They sign you up for a “subscription” without making it clear, and then keep charging your card nonstop — even when you try to cancel. The worst part? The subscription doesn’t even send you anything in return. It’s just endless charges with no response from customer service. I had to contact my bank to block future payments. Definitely avoid this company — it’s a total scam!

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Being charged

For the past 5 or 6 months, I have continuously reached out not only to have my subscription that I never agreed to charged $30/month. Each month, this charge would yet again be charged again on my credit card, even after being assured I would not be charged. I had to order a new credit card so the charges actually do stop. All this started after ordering ONE electric razor. I will be reporting them to the BBB For being a fraudulent online company.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could put zero stars I would

If I could put zero stars I would , ordered a bed from this company in MARCH! Delivery was put off multiple times and eventually told in SEPTEMBER item out of stock and offered refund or replacement. Then I got email to arrange delivery, contacted company as thought it was out of stock they said arrange delivery so did so. Was informed on the Friday before the delivery was due on the Monday by the delivery company delivery on hold . Contacted company again and told delivery on schedule, took day off work and emails later that to confirm and told no it won’t be delivered. Offered alternative but all out of stock and told to keep checking. Them got same email yesterday that I got Weeks ago telling me original bed order out of stock again as if there had been no communication at all abysmal service , avoid at all costs!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

The worst!!

The worst!!! Purchased one item and then started getting regular payments come out in US Dollars!! Total scammers. You should be ashamed of yourselves as a business.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate this as a minus star I…

If I could rate this as a minus star I would. Scam scam scam! I was duped by this company into a "membership". I cancelled membership. 4 months later I am being charged random amounts from them every couple weeks. Now their support line says they are no longer taking emails or calls.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

This company is the worst and should be…

This company is the worst and should be stopped from ever selling to people they continue to charge my bank account even though I didn’t sign up for anything , have contacted them four times to cancel and to stop taking money out of my card , your a disgrace

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, there is no subscription button, by purchasing you have subscribed. You will not find out until you start getting charged and you will not get your money back.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

At the beginning I was so happy with…

At the beginning I was so happy with the bed. Everything was amazing bought it at the start of the year the past week. I have noticed that when open and shut the bed it started to scuff at the side. I’ve received a message saying we should’ve let them know within 30 days, however, it’s only just started to happen. Absolutely disgraceful customer service will be telling everyone and will never use these again.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam! Monthly unauthorized charges

I would rate this negative if I could! Nowhere did it say anywhere about being charged a monthly subscription.
1. The razor actually sucks, it's so cheap and doesn't cut anything. my Remington razor from Walmart works a million times better!
2. Nowhere does it say anything about signing up for any type of membership. You're not even getting anything, you're just being charged $30 a month for nothing. I happen to stumble across it 3 months later. Had to email somebody for cancellation. They told me that they would and then I was not charged for one month and then charge twice 2 months later. I had to call my bank, have them reverse the charges and they actually had to close my debit card and issue me a new one!! Absolute garbage product, from a scam company! 0/0 recommend

4 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam!!

Scam scam scam!!
Wish i could give a negative star, its been months trying to get my refund from them as the product i ordered is not working properly.
The customer service team not responding to my mails either. Plus they charged me something VIP membership out of my concern and changed me with another 50 dollars every months which i noticed later and when asked them to cancel it and give me the refund they denied to do so. Its a proper scam and worthless spending a single penny on these cheaters.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. They use your banking information to create a membership and charge you monthly fees when you place your order. They do this without informing you. Stay away!

17 September 2025
Unprompted review
Rated 1 out of 5 stars

I took money without permission .

I waited ages for this dog wash thing i ordered to come , and the day it came i got charged $45 , for God knows what ... had to cancel my card card order a new one , and by other reviews it looks like it might keep happening .. i never ordered anything else or subscribed to anything ... so why take out nearly double on what I ordered the first time. Haven't used the dog washer yet so can't tell u what it's like , but ill never use this company again .

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Follow up to my previous feedback. DON'T EVER BUY FROM THEM!!!

Follow up to my previous feedback.

On August 7th, I received the email saying that they cancelled the VIP membership (that I have never signed up for by the way) and they guaranteed that I would never be billed again.
Well surprise surprise, September 7th, I was charged once more. I called and called and send emails but no one bothers to answer back. I have no idea on how to stop does charges.

7 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look