CRAFTD London Reviews 

I've ordered from CRAFTD London several times and have always had a great experience. Unfortunately, one of my earrings broke, but their customer support was quick, friendly, and very helpful. Thanks to their warranty, they're already sending me a replacement, which I really appreciate. Great customer service and a company that stands behind its products. Highly recommended!

Purchased a tiger eye bead Necklace, very nice but after 5 months the necklace wire broke.
Contacted Crafted who were very helpful and offered a credit note or Replacement, replacement was sent immediately.
Great service.

I bought my then boyfriend (we are now engaged!) the cuban set and unfortunately the necklace did tarnish. However, customer support was really helpful and offered to replace the set for free or provide store credit. I opted for store credit as my fiancé and I plan to use the credit for a wedding band. Hopefully we just had a defective product and the new one doesn’t tarnish!! Thank you so much Kishon for your support!

Craftd customer service is amazing. The quality of the chains is outstanding.

I don’t go anywhere else but Craftd!

I had warranty issues after two years of constant wear, resolved! A return on a separate purchase, very seamless! Customer service communication, absolutely awesome!! Can’t recommend enough!

Hi, I emailed my order #UK934834 (dispatched 27 May) which tracking shows as lost - misrouted and undelivered to Nigeria. I haven't had a response yet. Could someone please help me get a refund? Tracking number: LY935685795DE

Great service and wonderful products always!

Absolutely incredible customer support and great items' quality

Great customer service!

Worst experience ever!I bought earrings paid premium thinking that would last long it was damaged after 2 week!I contacted them which they were pretty laid back to get back to me and lady called Chloe said would you have replacement staightaway or store credit and i said i would like a replacement and not heard from them again!A mail comes through from them saying i got £10 store credit but min spend applies £30!i mean what a joke?!you cant even call that customer service they were just not interested in solving the issue god knows i cant even get my money back now which paid £20 for just an earring!
Avoid them at all costs they just dont care and want your money nothing else!

Having purchased two bracelets, needed to return one and exchange for the larger size, simple process you’d imagine?
Wrong, took 7 days to reply, ignored my message and sent a generic reply, then took 5 more days to reply once again ignoring my message stating I was now outside the 14 days return window. Having messaged n multiple times since with generic robotic replies, absolutely no help or any level of customer service whatsoever.
Must say the produce was fine, this isn’t a cheap brand, but any issues and you’ve no chance,
So pot luck if purchasing, I for one won’t be back

I have had my Cuban necklace for over a year now. Through sweat, pools, lakes, oceans and everything inbetween, there has been no tarnishing or loss of shine. I recently purchased a Cuban bracelet to match and it has stood up to everything as well. These are great pieces and fine craftsmanship/materials. Highly recommend!

Really great - so far so good. The jewelry has weight to it and looks like I just bought it even after a few months. No complaints yet. I’ll continue to purchase their jewelry.

I’ve purchased many pieces for
myself and for gifts and everyone has loved them. CraftD London offers quality jewelry that’ll last and look great for its lifetime. Ive been loyal to this brand ever since my first staple pieces were purchased. Overall loved the experience shopping with this company.

Great brand and great customer service.

I usually don't have any issue with the jewlery, its great, and the service is even better. They respond to every email, they follow up any open loops & most importantly, they keep their word. The quality of the jewelry is A1 . Very happy with it & with David & Chloe who are the ones who usually assist me. Whole team in general makes the experience worth it. Definitely recommend!

I have multiple necklaces but one of them snapped. The customer service was very helpful and even though i had the chain for a few years i got sent a replacement without any issues.
Even though the chain snapped, overall quality is very good and great service.

Love my bracelet where it every day.
Had one of them break and got sent a new one free of charge and fast response. Definitely recommend

I thought I lost my package so I emailed and they got back to me within 3 days and helped me make sure it was delivered and all set. It made me feel so protected using this company and the quality of this jewelry is like nothing I’ve ever seen before. It looks the exact same as when I bought it after 2 years of wearing it everyday!!

Top class guys at craftd London.
Customer service %100 top mark.
Thank you 😍