Cornilleau UK Reviews 1,011

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Item recieved very badly packaged - clearly resealed. This was obviously a return item resold. Contents were in disarray, box was damaged. Items showed signs of wear (e.g. wheels). Completely ruined o... See more

Company replied

Rated 5 out of 5 stars

First and foremost the table tennis table was ordered only just weeks before Christmas Day and yet this company met the delivery deadline. They were also so accommodating with the delivery arrangement... See more

Rated 5 out of 5 stars

Outstanding Personal Service! Really grateful to Adam Radford and team at Cornilleau. Having had a problem with my outdoor table Adam personally got involved and went to great lengths to resolve my is... See more

Rated 5 out of 5 stars

Delivery was relatively quick within 10 daysof ordering.Although the system is not very sophisticated. There is no automatic notification from the courier that they have it or when they expect to del... See more

Company replied

Company details

  1. Tennis Store

Written by the company

Official Cornilleau Web Store. European Leader in Outdoor Ping Pong Table.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Initially poor communication on…

Initially poor communication on delivery dates then delivery team were 4 hours late,rude and then wouldn't assemble the table as it was going to rain!! You'd have thought a pop up gazebo or similar would be a wise investment for an installation team worried about getting wet? They could have used ours? It all took too long and missed an important date. To be fair it wasn’t Cornillieau staff and when notified they tried hard to rectify the situation so full marks to them and the table is very good.

25 June 2023
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Reply from Cornilleau UK

Thanks for the feedback Steve, we are working on this with the transport company. If you offered cover then the work should have gone ahead. Apologies for this and glad you are enjoying the table, Cornilleau UK

Rated 3 out of 5 stars

The people who installed it left the…

The people who installed it left the job half done. There was a box left unpacked and the table has no cover. We paid for it to be fully installed. The table also had a terrible lean on it (balls rolled to left). We have managed to resolve this by resetting the table using alan keys.

23 June 2023
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Reply from Cornilleau UK

Hi Matt, I have sent you an email covering the points made and passed on the feedback to the transport company. Happy to fix any issues you have.

Rated 5 out of 5 stars

Great customer service, brilliant product.

We had a terrible first experience having a team assemble our table who made 13 separate errors, including damaging the playing face. Which was disappointing. However, as soon as we made the team at Cornilleau aware of this we have been super impressed. A brand new table was sent, with a competent assembly team, and a present for my son to apologise. It was great exemplary service and what you would expect from a premium brand. Sometimes things don't go to plan and when you have an issue all you can do is judge people on how they responded. Which is why I am giving Cornilleau 5 stars.

23 June 2023
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Reply from Cornilleau UK

Apologies for the initial issues, glad we got it sorted, thanks for the balanced review, much appreciated!

Rated 5 out of 5 stars

Perfect

Simply put, the all round service was excellent. From buying, through to actually speaking with the managing director by phone ( because the number is there for you to call if you need any assistance), delivery and assembly.
Would certainly buy from again.

22 June 2023
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Reply from Cornilleau UK

Thanks for the positive feedback, much appreciated!

Rated 5 out of 5 stars

Great table

Delivery was relatively quick within 10 daysof ordering.Although the system is not very sophisticated. There is no automatic notification from the courier that they have it or when they expect to deliver it. That said , The table was really easy to build with two people and all the parts were provided. The table arrived well packaged and the delivery guys were very careful.
The table quality is excellent , easily manoeuvrable and easy to put up and down ( ideal when a quick shower arrives) overall top quality and lots of fun to play.

20 June 2023
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Reply from Cornilleau UK

Thanks for the positive feedback - much appreciated, Cornilleau UK

Rated 5 out of 5 stars

Excellent

Excellent service, quicker than expected.

19 June 2023
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Reply from Cornilleau UK

Thanks for the positive feedback, much appreciated!

Rated 5 out of 5 stars

Excellent service

Excellent service. Goods as described. Thank You.

9 June 2023
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Reply from Cornilleau UK

Thanks for the feedback, much appreciated, Cornilleau UK

Rated 5 out of 5 stars

Good table tennis table

Good table tennis table. Instructions easy to follow for assembly. Family enjoying having the table available to play on. Worth getting some of the outdoor weighted balls.

13 June 2023
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Reply from Cornilleau UK

Thanks for the feedback, much appreciated! Cornilleau UK

Rated 5 out of 5 stars

Ping Pong Table.

The ordering process and confirmation are great. It took a few weeks to get the table once I ordered it, but it is a great ping pong table.

13 June 2023
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Reply from Cornilleau UK

Thanks for the feedback, much appreciated!

Rated 5 out of 5 stars

Fantastic quality table tennis table

Fantastic quality table tennis table. The resin playing surface is great to play on and looks good on the garden. Was straightforward to construct and is very easy to open/close. Ordering was very easy and delivery was well organised.

12 June 2023
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Reply from Cornilleau UK

Thanks for the feedback, much appreciated!

Rated 5 out of 5 stars

Excellent table tennis table - and staff.

Nikki Sharp in Sales (and assembly help) was bloody brilliant. Assembly with tech and engineering background husband did not end in divorce and I am delighted with the easy-to-operate and move table tennis table bought to keep my grandchildren off their tech gizmos.

6 June 2023
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Reply from Cornilleau UK

Thanks so much, Nikki will be thrilled with the feedback, Darren Cornilleau UK

Rated 5 out of 5 stars

Great service

Great service, quick delivery and the cheapest price out there which doesn't normally happen from a main supplier !!

5 June 2023
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Reply from Cornilleau UK

Thanks for the feedback. Much appreciated!

Rated 3 out of 5 stars

Product itself was OK

Product itself was OK, albeit not really for for purpose as often breaks. Main issue was that only one piece sent where I thought (for the price, which was high) that I would receive a pair.

3 June 2023
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Reply from Cornilleau UK

Thanks for the feedback, sorry the you had issues with the side panel, its a rare event but we will feedback to the factory - Cornilleau UK

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