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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, taste, and effectiveness in helping them meet protein goals. Many appreciate the competitive pricing, especially when buying in bulk directly from the company, and the ease of the online ordering process. The delivery service is frequently highlighted as quick and efficient, with many orders arriving sooner than expected. However, some people were dissatisfied with the packaging, noting that boxes were sometimes not sturdy enough for the product's weight. A few other people also felt that the delivery service, specifically Evri, was problematic, with lost shipments or packages left in insecure locations. There were also occasional reports of drinks containing lumps or being past their sell-by date, and a small number of customers did not receive their orders or get a response to their inquiries.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its great taste, convenience, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Customers consistently note positive experiences with quality. Many praise the great taste, convenience, and... See more

Price

Users describe positive interactions with price, often highlighting that prices are fair and competitive,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic website made ordering so quick and easy. My order was delivered the next day which was great and I also received 2 boxes of cereals free of charge which is much appreciated. The only downsid... See more

Rated 5 out of 5 stars

Amazing products packed with protein. Vegetarian safe, no added sugar and they taste amazing. With different flavors to satisfy everyone's tastebuds. Really convenient and not lumps at all. I would... See more

Rated 5 out of 5 stars

Ufit was recommended to me by my local bariatric hospital. I initially started buying in bulk from a local health shop. However after a little research i found i can order direct from ufit saving m... See more

Rated 5 out of 5 stars

Good drinks go down easy, used to buy them in the shop but recently started buying them from their website. There's good offers in the sale section, always arrive with the stated date on them and alwa... See more


Company details

  1. Soft Drinks Shop

Written by the company

Learn about the UK's leading and largest range of everyday health and wellness high protein drinks. Buy from our online store or nationwide from leading supermarkets and convenience stores.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic website made ordering so…

Fantastic website made ordering so quick and easy. My order was delivered the next day which was great and I also received 2 boxes of cereals free of charge which is much appreciated. The only downside I would like to mention is the packaging because the cardboard box really wasn't strong enough for the weight of the product and was beginning to collapse.

24 April 2026
Rated 2 out of 5 stars

Thought I’d try ordering from website…

Thought I’d try ordering from website after trying the product in Asda , need some better discount codes as Asda £1.78 per bottle and online works out £2.40 ?? Totally put me off won’t be ordering again unless some sensible discounts.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I brought 5 cases os shakes with a sell…

I brought 5 cases os shakes with a sell by date ov feb 28. I noticed when the arrived some ov the shakes had a sell by date ov early Feb. I pointed this out to the company. I have had zero help back from them. I threw the shakes away. If it’s a genuine mistake then the company should get back in touch with the customer and explain. If not then they are selling out ov dates shakes. Be careful when ordering The reply will be. We are sorry to hear ov your experience. Please contact our customer support team.

18 January 2026
Unprompted review
UFIT logo

Reply from UFIT

Hi Joe - thanks for your review. Our customer service team would be more than happy to resolve this for you if you can get in touch with them. If a customer has received the incorrect product in error, then we want to fix that, and customer service are best positioned to support which is why our auto responses direct customers to them, or you can fill out the contact form on our website.

Rated 5 out of 5 stars

Repeat bulk orders

Repeat bulk orders
Simple to do
Postage is usually on time
The bulk prices did go up a little while back but still offer value for money
Tastes great and extremely convenient so I’ll continue over powder
Lower in sugar than most but a little less would be nice

24 November 2025
Rated 1 out of 5 stars

It just had water in it

It just had water in it. Will be taking back to shop as never had this issue when drinking them before.

16 December 2025
Unprompted review
UFIT logo

Reply from UFIT

Hello - we're sorry to hear that there was an issue with a product. Please contact our customer support team at customerservice@lackafoods.com and someone will be able to assist. Thank you and apologies again!

Rated 1 out of 5 stars

Not arrived

3 December 2025
UFIT logo

Reply from UFIT

We're sorry to hear that. Please contact our customer service team at customerservice@lackafoods.com and someone will be able to resolve this for you.

Rated 1 out of 5 stars

The delivery service (Evri) that you…

The delivery service (Evri) that you use is pathetic. They leave the package every time at the ground floor, right next to the main door so it can be stolen. They never ring the bell or update properly. Even though there is a life and intercom, but the drivers never contact.

26 November 2025

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