Ucarpart Reviews 

Like many other people, I ordered a part for my truck, using their system to select model and part, the part came a month late, and was the wrong part. I reached out to the company, (which took two weeks in their part to “resolve” to be told they will refund $18 of the $65 after I had to prove it was the wrong part. This all took place in May to early July. I received an email today confirming that I will receive a refund in 5 weeks. Shady company. I truly believe that any 5 star review they have is from someone that works for the company and not an actual customer.

I’m truly grateful for the way UCarPart handled my situation. Even though there was an issue with the item I received, their customer service team was understanding, patient, and genuinely committed to resolving the problem. They offered a full refund without requiring a return, which was a generous and thoughtful gesture. It’s rare to find companies that prioritize customer satisfaction this way. Thank you for turning a frustrating experience into a positive one. I will definitely shop here again!

Nasty people, they sell you a wrong parts, and won’t refund your money,
After explaining that the parts they send me was wrong, they proposed a 30% refund, which is a malicious way to run away from responsibility.
Don’t buy from theme, you may end up loosing your parts money and increasing the mechanic bill as well.

This is hands-down the worst online auto parts website I’ve ever used. I ordered a part that was clearly listed as “in stock,” paid extra for expedited shipping, and then… nothing. No confirmation email, no tracking info, no update for over a week. When I tried to contact customer service, I realized that’s a joke in itself.

Their "support" is a black hole. The phone line either rings endlessly or disconnects you. Emails go unanswered. And the live chat? Completely useless — I waited 45 minutes in a queue only to be told “we’re experiencing high volumes” and then got booted off.

When someone finally responded (after I threatened to dispute the charge), they were rude and unhelpful. No apology, no explanation, just a half-assed “we’ll look into it.” A few days later, I received the wrong part entirely. Not even close to what I ordered. And of course — no return label, no instructions, and zero follow-up despite multiple messages.

This company is a scam waiting to happen. They take your money, ignore you, and hope you’ll give up trying to get it resolved. Absolutely pathetic excuse for a business. You’re better off paying a little more with a reputable site that actually values its customers.

Avoid at all costs.

My experience with Ucarpart was for the most part a good experience. The parts I ordered were as advertised and did what they were designed and advertised to do. The only glitch was with the USPS on my end of the transaction. They offered a couple of solutions to help with my problem even though it was of no fault of theirs. If the need arises again I will order from them again. Charles Miller

Customer service responded in a timely manner to resolve issue that happened during shipping.

I ordered a transmission valve body for my audi it stated it would fit after purchasing and checked with my old one found it was different reached out to company they told me they were sorry but there was no way I could return it should try sell on line they apologized completely scammed me!!buyer beware

Order a throttle body from Ucarpart and it came damaged. reached out to them for an exchange for a new one or a full refund. They tried selling me the damaged part for a discounted price. At the end I only got 75% of my money back. Beware of this Chinese supplier big scam. I will be reaching out to BBB.

Items arrived on time and well packaged. I had an issue with one item and the company was quick to rectify the issue. I would purchase from them again.

Made the mistake of ordering a reman valve body from these guys. Part was bad out of the box. Been going back and forth for days, product department is indenial of it being bad. Finally get them to agree to return it but only offer 20% refund. Overall these guys suck. Will never order anything from them again. Terrible.

UCarPart has stalled my shipment for nearly 3 weeks now. Extremely slow. Customer service is not bad they do reply however the replies are not all truths.

They use cheap company for shipping like piggyship.com .I never got my package When I check the company piggyship.com they have bad reviews and ucarpart.com They are still using company this how u know scam going on.

DO NOT do business with this company! After several days of receiving no information about when my part would ship, I made several attempts to contact the company. I got no response from my email or voice mail. After that, I received a message that label had been created, but the package had not reached a shipping facility. At this time, more than a week had gone by, and we needed the part. We ordered the part from another company, and I sent 2 e-mails asking that the ordered be cancelled. I contacted my back, and they considered this fraud and issued a temporary credit. Several days later, I had not received any correspondence from the company, and my tracking reference still indicated that the product was not at the shipping facility. Almost 3 weeks after ordering, the other part had arrived, the vehicle was fixed and the ucarpart finally arrived. I emailed and asked for a refund. The company responded that I should try to resale the part as they charged a 30% restocking fee. After retelling my experience to the company, they agreed on a refund. I shipped the product back at my expense (and it was expensive). The company produced records to my back indicated that the part had been delivered. My bank withdrew the temporary credit and ucarpart refused to refund my purchase price after receiving the returned part. So I lost the price of the part and the cost of shipping. DO NOT do business with this Hong Kong based business!!

Order#ucp54457 Been bout 6 days since I ordered it still on awaiting item ya gotta tighten up I need the truck otr

My purchase was late due to factors out-with the companies control.
The part for my car did not fit and so I contacted the company who have settled the problem in a fair manner. The company did not make the part but have to rely on the manufacturers description and expertise in manufacturing. The company handled the issue in a fair and proper manner and so I would use them again.

Good quality parts. Easy installation and great customer service

The part they sent didn't work out - it happens - but they were super responsive in helping me diagnose the problem with their own tech's and then refunded me in full for the part.

Great Customer Service!

I ordered a part back in July and had some questions. They were quickly answered and the representative was very helpful. I later had an issue and it was dealt with quickly and fairly. I would recommend this company as they truly care about their customer's satisfaction and experience.

Ordered parts on 11/22. Fedex shipping label created on 11/24. On 12/8,still said label created. At which time i reached out with where is it? They said fedex lost it but yet tracking says it never got picked up. I asked to resend it and they said we will just refund your money and you will have to reorder it. And we will give you a 5% discount. Said expect refund in 3-5 business days. Contacted again on 12/13 asking where refund was? They said they escalated it to the refund department. I will see it within two days! It is now 12/18 still no refund. Filed dispute with paypal for my money back. Unfortunately, I read the reviews after I purchased and found out that this has been the case multiple times I’m not sure what they got going on! But it definitely seems like they get your money and don’t Want to give it back nor give you the parts! The communication was good promising you your money back, but that’s all it was was talk!