uBreakiFix Reviews 

My husband took his phone S8 to a U-Break it we fix it in Chandler AZ. Today we picked it up and the screen was broken on fixed but the phone was ruined. It did a round of on and off and rebooting. The operating system appeared to be rotating on and off. My husband spent 4 hours trying to get help from Samsung with disapointing results. He got worried about being scamed by this company. It cost us 250$ to get a broken phone not fixed.

I called the location in Johnson City, TN to ask if they can help me correct the settings in my email address. I explained what was going on. The guy told me they do not adjust email settings then told me it is most likely user error that I do not know what I am doing. I hung up before I told this Jerk off. Will not recommend them.

I took my 8th grade son Apple Mac Pro for repair due that he accidentally dropped it. I was told the amount will be a little more than $500 and that the part was not there they will have to order it and that I will be contacted. About 3 weeks after I was told the part arrived. I went and made first payment I was given a receipt. Notice I was never ever told or emphasize that I had a few days to pick up my item. They stay quite on that and of course they hide behind by saying is in your receipt. Which lets be real who really reads all that small writing. A few weeks after I went to pick up the Mac and I was told it was no longer there but it was taken to storage. Now imagine they stayed with the amount of the repair that I first made plus with the brand new repair Mack Pro ($$$). THE RECEIPT MENTIONS THEY MAKE TWO PHONE CALLS AFTER 60 days the items is not picked up. I WAS NEVER CONTACTED NOR LEFT A MESSAGE OR TEXT as proof they did so. Of course the plan for them is to stay with the items repaired after you have paid for the parts. Now I have a 8th grader boy struggling with homework and school work due that he has not computer now. I cant believe how little companies like them can take such a huge advantage of hard working families that struggle to give things like this to our kids for school. Talk to the manager … don’t bother they just don’t give you no options but really just say in your face your lost. Please be aware dont just trust and give your hard works money as easy. I don’t know what else to do to get this Mac back. They of course don’t want the last payment of the repair they get more money by keeping the Mac Pro. That’s why they are just closing the doors by saying there’s nothing they can do. 😞

I had my brother take my ps4 up there he told me on Sunday they will get back to him I thought they would fix it but they didn't and then he said they tried to charge him so they lied to me when I called up there they said they fixed playstations I'm so disappointed in them and this is my first experience with them to

This company has several complaints and lawsuits against them, they need to be held accountable. Don't take any of your items here to be fixed, they will rip you off and then do nothing at all to fix it they broke and stole my items. Check the BBB, they are not accredited and have horrible reviews

"Fixed" my surface tablet, but then the touch didn't work. Turns out they stopped fixing them RIGHT after i got it replaced. Figures. I've only had bad and difficult experiences with this place. Total scam

ubrekifix is not the place you want to take your phone to get repairs done. It will end up with more problems than solutions. My s22 ultra was supposed to get a screen replacement since it was shattered. They completely messed up the selfie camera lens and were not willing to fix what they damaged. They wanted to charge me to repair what they messed up. After complaining they called me back to repair it but then there's a huge black spot on the screen that keeps getting bigger each day. I will definitely have to get a new phone now. Just know that these "technicians" don't know what they are doing.

I went in for an M.2 SSD upgrade and provided the SSD myself. Being a lightweight in computer building myself I was not confident in my ability and this is the first time I ever used a service like a computer repair company and it will definitely be my last.

They literally only installed the SSD physically and didn't even check it to make sure it worked or anything lol. As I'm typing this I'm doing everything right now to find a way to format this new M.2 SSD going in my bios, going through my computer management etc.

For all I know they could of let me install an incompatible SSD lmao. Let me get this out of the way by also saying when you meet them in person they live for the thrill of telling you all about their monthly subscription service which I will admit it does sound good at first. However I can see how the operation works, they will do the bare minimum on a simple upgrade request or a "tune up" as they call it with their corporate slang, and not fully do the task being asked.

They could very well change a lightbulb with a broken one and not even turn it on and just walk away thinking they fixed it lol.

I tried to get in contact with them about it and was pretty much told "hey sorry man we tried to get you to get that $20 a month subscription so it's gonna be another $50". Then was pretty much told to learn how to do it myself lol.

From my experience today it's not a place of passion. I absolutely felt belittled a little bit like I was dumb or something after I called back. But to be honest I only feel dumb for putting my trust in a shop like this ngl. Do yourself a favor and take your electronics somewhere else. I wouldn't trust these guys to repair an Xbox Controller lol.

UPDATE: They actually "installed" my M.2 SSD in the wrong slot. What a waste of a college education for their "technicians" lol.

uBreakiFix? More like fix me a 6 piece nugget meal with a large fry at McDonalds because that's where their "computer technicians" belong lmao.

I saw that they are listed as a hp repair center on the hp website and so I brought my damaged hp spectre x360 with a few days of warranty left to them for repair. However, they said they are not a repair center and charged me. Even worse, I waited for months just to found out that my device was stolen by someone breaking into their shop, then the guy on phone said that they will get me a new one. Yet, after a month or so, I still didn't get an update, so I went there. Then they took out two completely broken hp laptops that's not even the right model for me to choose one. THIS IS RIDICULOUS!!!! Also, they can't provide any prove of the existence of the "thieve". I strongly suspect that UBREAKIFIX STOLE MY LAPTOP!!! The worst part is, ALL MY IMPORTANT DATA IS GONE. I am sure that my PCIe was totally working.

Wanted to be a customer. Took in my galaxy fold 4 and asked for price.
Got met with suspicion and probing questions. Won't be covered under warranty. Did not ask for warranty work.
Read reviews, Discover it is a franchise.
Uneasy feeling.
550 repair on a 2000 dollar phone seems OK, but will buy another phone than have my phone disappear behind a storefront franchise.
Repair shop doesn't need to be a glass showplace but repairing high end equipment with personal data needs to provide confidence and transparency.

Brought my iPod Touch with a broken charging port. I waited 5 minutes and they brought it back, fixed. They were friendly, professional and damn quick. The store I went to is the Greenfield Park (Tascheresau Boulevard) store and I will definitely go back when I need electronic items fixed.

Back in October 17,2022, I communicated with the owner of the Dalhousie St. (Ottawa Ontario) location requesting that my charge port on my cell phone be fixed. I was told it could be done, I could buy a no name port it may or may not last or an actual LG port at a larger cost will last 2 yrs. I sent a deposit for the LG part... here's what went on....

I wrote....So I spoke with my husband and we both agree that the $149.00 for the actual LG port is better option;
As I said though my Daughter is in the hospital right now, and between the Chemotherapy, radiation and palliative care appointments I'm sitting vigile at her bedside so it's a matter of trying to figure out a good time to drop off the phone - we're looking to sooner than later
He wrote
I will order the part now and update you when it arrives. At that point in time we can schedule the repair to be done AS QUICK AS POSISBLE. If you wouldn't mind please send in a deposit via etransfer of 35$ We can order the part as soon as the deposit arrives.
I requested a quote
He wrote
No worries. It's $149.99, includes labor. Taxes are extra. I sent the deposit and was told Part is ordered. Should arrive for tomorrow or the day after.

I messaged Oct 21,
as I hadn't heard anything after sending the deposit, I received and asked if the part arrived?
He wrote
Hi, yes it has. We are ready to do the repair for you tomorrow.

I answered
What time slots are available for day Monday or Tuesday?

He answered
Please don't even worry about the repair. Come in whenever you want. Doesn't matter. You pick and choose.

I went down, was told he was unable to fix my phone as he's in a meeting as someone was trying to buy out his company could I come back? I felt bad and said of course.
I went back Nov 15,22...my Daughter had lost her torturous battle to Cancer the week before. I waited over an hour and half, they said they fixed it, but my phone had no data? I said that was impossible as I literally just used it in the waiting room. They decided that the part was defective and they'd have to order a new one.
I touched base Nov 30, Dec 03 and Dec 04, asking if my part came in yet...
Finally December 22, I wrote Good evening, I've been patient and have waited a very long time since October 17th to get my phone fixed, can I please just get a refund

He wrote
Hi Ofcourse. We are closed for the next little while.
Please send me your email address and we will refund you immediately. Sorry about that, this fell through the cracks.

I did....so far no refund!!!

RIP OFF!!!! I brought my kids iPad there for a new glass screen. Almost two weeks and $180 it was done.
1st off they said the fingerprint would no longer work?
2nd they said I should buy another screen protector for it.
I ordered a glass screen protector and when I was opening the iPad from home button the entire screen spidered in my hand and broke!!! When I called them to get addressed I asked what hardness glass they were using and if to Apple spec and was not given any reason to believe otherwise they use the cheapest lowest grade replacement glass. If you have an Apple product please don’t use this place do yourself a favor and go to an Apple Store. I break u fix is a fraud, a sham, rip off artists. You would have to be a complete idiot to use them after reading this review.

Product: Samsung Z-Fold 3
Situation (10am-6:30pm): Took phone in for warranty repair and approval with ticket number from manufacturer. Left phone with manager with both screens working and a couple pixels missing on inside screen. After going back three times, making 4 calls to the manufacturer (one call on speaker phone while inside store with manager, Samsung rep and me) I received my phone back with pixels still missing on inside screen and now outside screen not working. The technician broke my outside screen. While the inside screen pixel issue was covered under warranty, I was asked for my credit card to pay for outside screen that they broke before manager would give me my phone. I didn't give manager my credit card and manager 'un-repaired' my phone before giving it back. Had to mail phone to manufacturer for repair for free, because it was approved to be covered under warranty. Samsung was great and handled me with the quality service any customer deserves, while uBreakiFix offered contrary service. While the manager's tone remained calm, what the manager said and did was different each of the three times I went into the store.

Other details - Before my visit to uBreakiFix, I visited my local AT&T store, verified phone's manufacturer's warranty was still active and insurance claim was not necessary at this time. Called Samsung, confirmed condition of phone and that warranty covered issue, received ticket number and referred to two uBreakiFix locations nearest me. I chose the closest location - Spartanburg. I stopped by Spartanburg location to confirm that the part was in the night before and the store representative inspected my phone. I told him I'd return the next day for the warranty repair. In addition, the Samsung rep confirmed the part was to be mailed to the location and provided me the ticket number for the warranty repair. I was first person there at 10 am and the store manager checked me in and communicated with me most of the process.

Protocol broken: Manager asked for my phone's access code and did not offer factory reset. Manager never provided me with a repair ticket after taking my phone back for warranty repair. Manager said Samsung only covers one repair during the warranty period. After breaking the outside screen on my phone, I now have two issues with my phone. I went to another uBreakiFix in the area to confirm protocol and found that the manager in fact broke several protocols noted above. I spoke with several manufacturer representatives and confirmed protocol was indeed broken.

I can only review this location and based on my experience, I would not recommend this place to anyone. After reading other reviews it appears to be a consistent theme and changing the name of uBreakiFix does not change their practices and level of service. I can only imagine how much it costs the manufacturers because of mistakes and breaks their 'Authorized Technicians' make.

Conclusion:
If your device's brand has official store (eg. Apple), go there or go to another repair store. Don't go to any uBreakiFix locations to avoid the hassle.

My experience:
My iPad 7 had a broken glass, other than that, my device was like-new with no scratch and all functions normal. I brought my device to the Bonaventure store at H3B4W5.

When I went to pick up my device, they stated that everything went perfectly and my device was repaired. But a quick test by me shows that the TouchID was missing. Only after I found this out did they say that they damaged the module during repair and could give me a C$50 discount, which is unacceptable because that's an at-least C$400 worth of damage. (You have to change the motherboard to get TouchID back, and a used iPad 7 motherboard alone costs C$350.) When I said that I really want TouchID, they brought out the broken piece and said they'll try to fix the module. And it's been three weeks, I have heard nothing from them. They did say it'll take at max a week. Seems like they are hoping me to forget about all these.

Plus, I later found out there's a deep 5mm-long cut on the back of my device, a visible piece of dirt inside my screen(between the glass and the LCD), they didn't tell me about that either. Also, the glass they replaced doesn't have a anti-fingerprint layer which the original apple screen has, as a result, the screen becomes very nasty after a slight amount of use.

One and a half week past the incident, I don't think the store will contact me and I contacted their official support, one of the managers there did call me and said they either fix the TouchID or give me a replacement, all I have to do is to wait for a call from the store. As expected, the call never came. Another week past, I emailed the support again, and they said I'll receive a call later that day, again, no calls.

At this point, I don't think this is going to progress anymore and the last thing I can do is to let you guys know.

Four month old HP desktop working fine until a Microsoft auto update led to a BSOD locked in an endless restart loop. After three days of inability to get into safe mode I took it to uBreak in Lexington SC. They eventually had to wipe the drive and reinstall the OS. Cost $99, ready in less than 24 hours.

They broke my Touch ID for my iPhone and told me they’re not liable in the contract. It might as well be a piece of junk now. If you want to get your phone fixed I would go to an actual Apple Store instead of wasting your time.

VERY DISPLEASED!!!! Phones don’t work when you try to call. Lied about calling me back numerous times. Had to drive to their location to get ANY information. Was lied to numerous times about what was wrong. Finally they said my PS5 was unfixable. Brought it home and opened it up myself to find missing parts and a broken ribbon cable! Called corporate and after 4 days (and more lies) they basically said “sorry about your luck, you can’t prove we broke anything”! It was factory sealed!

Told me that there were no batteries made for the iphone 6 (Model A 1688), that I had to go back to
Verizon and buy a new one. I went online and found tons of batteries available.

Made appt online, morning of got reminder email. When i got there i was told their samsung station was down. Wasted an hour of time for no reason. I asked for a consideration for my troubled but they said no, offered my a phone number to call. Will not be using their services in the future.