Twist Teas logo
Visit website

Twist Teas Reviews 

512
•
TrustScore 5 out of 5

4.8

Tea Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally delicious flavours, high product quality, and remarkably swift delivery times that make online ordering completely seamless and enjoyable. Many individuals also love exploring the huge range of unique herbal blends, pointing out the careful packaging and delightful free sample gifts included in every box. Buyers often emphasize how wonderful it is to discover new tastes through these unexpected bonuses. However, some people mentioned receiving incorrect tea flavours, unexpected free gift formats instead of loose options, or feeling disappointed with smaller packaging sizes.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great taste and delicious... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the teas are consistently delicious and... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the exceptionally fast and... See more

Order

Consumers find order to be positive, highlighting the simple website experience and quick delivery times.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery, easy website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't get a chocolate rooibus anywhere else. It is delicious and I have a cup before bed every night. Love this company and look forward to getting my tea parcels , always beautifully packed in turq... See more

Rated 5 out of 5 stars

Wonderful tea. My favourite are green refresher and all that jazz !! I really look forward to my cups of tea. Easy online ordering and quick delivery. Bit on the expensive side but they do good dea... See more

Rated 5 out of 5 stars

I first came across Twist Teas by accident in a cafe in Poole, Dorset about five years ago. What struck me was the distinct flavour and high quality of the tea, very different from the competition. I... See more

Rated 5 out of 5 stars

Easy to order these teas, what I love is the concise explanation of each tea and their values. My favorite is Breakfast Boost, a great tasty black tea, smells like the tea in the teapot my nan used t... See more

Company details

  1. Tea Store
  2. Tea Market Place
  3. Tea Wholesaler

Written by the company

We've always loved tea. There's nothing like it to lift the spirits and raise a smile, whether alone or with others, out and about or in the comforts of your own home. In January 2017, we decided to do something really innovative for lovers of tea and set about creating a range of the finest whole leaf teas, herbs and fruits, blended to delight taste buds and bring a smile to its drinkers. Frankly, we were a little underwhelmed by the teas available in the supermarkets (and a little disappointed to learn that even the cutesy, more expensive brands are invariably just owned by the massive brands anyway.) Our blends are full of little surprises that make them different. An additional ingredient with a functional benefit…or an unconventional flavour pairing that transforms something nice into something spectacular. A tea that’s specifically designed to be drunk cold or one that tastes so good it must be bad (but isn’t). We like to think of them as Blends With Benefits. Now, we have a range of over 40 delicious, healthy and innovative blends that are available direct through our website, and in cafes, restaurants, hotels, offices and independent retailers all over the UK. Whether you need something to get you started, boost your energy or help you sleep, whether you want a guilt-free treat without calories for yourself or a healthy drink for the children, try tea with a Twist.

Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(512)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really Nice

Really helpful, and gorgeous tasting tea. Such a difference and lovely experience. A customer for life.

3 November 2025
Rated 1 out of 5 stars

Do not join tea club

Tea is amazing. Tea club is terrible. I got charged this month when I paused my subscription. Apparently you can't change the Tea, you have to have to have the same tea every month. False advertisement as on the website it states you can change your tea flavour every month. On the accounts page it stated I changed the tea flavour but when I phoned twist teas they said you have to have the same tea every month. Very disappointing and I have wasted my money. They took my money when I cancelled the order.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Speedy Order

I find the website a bit tricky to use but my order for their lovely Christmas teas came really quickly and the complementary tea bags were a delightful surprise. Looking forward to trying them too.

27 October 2025
Rated 5 out of 5 stars

Refresher Green tea

Good range of teas with easy ordering and fast delivery. Will order the Refresher Green Tea again, very tasty.

25 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look