TUXEDO Computers Reviews 

Through my own mistakes, the organisation I had arranged to forward the laptop from Tuxedo was terrible (NZPost). It ended up sitting in the UK for a month before we could find a solution. The team at Tuxedo were fantastic, even thought the fault was entirely my own. They had all manner of suggestions, even arranging to courier it back to Germany at their own cost (though that was not allowed by the forwarding company). Now I have the laptop, and it has quickly become my daily computer for all Linux work.

Worst purchase i have ever made. The PC hangs and fans run at max speed all the time even when the PC is idle

Brilliant laptop, and very knowledgeable and helpful support staff!
Vielen dank Tuxedo!

This is already my second Tuxedo laptop, which shows how satisfied I am with the company. I bought this one, an Infinity 15 with Ryzen 7 8845HS, in December 2024, so I've had plenty of time to test it out. The device is very well made and has everything you need. The display is great, really great – I've hardly seen anything better. It's fast – and that's the real reason for this review – it stays quiet, very quiet. For normal office tasks – even more demanding spreadsheets – the fans don't run at all and the temperature stays below 45°. Even when editing photos, you can hardly hear anything. For me, that's a very important buying point.

I'm from Italy.
I purchased a stellaris notebook two months ago.
The pc was delivered in some days, the package was robust and safe, the components was the ones that I purchased.
I used this pc to train ML models and create cluster architectures, I hardly stressed it and it always worked very well.
I suggest Tuxedo OS distribution because it contains tools for optimize and monitoring the components.
The materials used are very good, the screen and the keyboard too.
The price fits with the product.
I suggest you this company and tuxedo products !

TLDR: From Ordering to having used for eveything I can think of for a week; this has been the best laptop I have ever had, and I have had some pretty high end ones.

For those who are interested, here's my experience: I had decided that windows had gone too far, and copilot was out of control... so I turned to my old friend, linux. After running a few different distros (I needed to catch up with the last 20 years of progress) I found that there really was no reason for me to go back to windows. I started looking at dedicated systems and having considered system 76, Tuxedo, and a few others, I settled on Tuxedo due partly to their dedication to progressing the project (linux in general) and partially to what they do in the greater community, but mostly, they had the best performance for the buck that I have ever seen in their software and system integration.

I installed the Tuxedo OS on an MSI summit and got to know the KDE plasma environment that they have expanded to suite their systems, and I loved it for a month before I decided to take the leap and order a laptop. I found that they had announced the new TUXEDO InfinityBook Pro 14 - Gen10 and offered it with the (soon to be available) AMD Ryzen AI 9 HX 370, and the total price was on par with what I usually expect to spend on a laptop... so I obviously had to place the order immediately. I also opted for the 128G ram and the 4 TB Samsung 990 PRO for storage.

I paid some dollar bucks and waited... impatiently. lol

It's been a week now and I have thoroughly put this new laptop through the paces, attempting to push it a bit and finding it doesn't easily break a sweat. The case build quality is great, on par with or slightly nicer than my MSI summit or a macbook pro. but with so much more inside. The hardware in this laptop stomps on what my other laptops have, yet it's just as portable and the battery life is more than I'm used to.

When they say it's ready to go out of the box, they're not joking. I had this going 4 minutes after cutting the tape on the box, and about 20 minutes later I had my network protocols and security done, everything I use for business installed and running, and I was off to the races.

So, my final thoughts are that I don't think I could be happier with my purchase. I am already recommending Tuxedo Computers to all my friends and collegues, and as far as I can see, I'm a Tuxedo customer for life.

Tux, thank you for building something (hardware and your OS) that has me actually enjoying my computer again. I had forgotten that I actually really like computers, I was stuck in the mundane world of microsoft where I was just a slave to the system and dreading turning on my computer for "work". Now I turn my computer on and feel like I can breathe again. My computer is powerful, my distro is clean, swift, and reliable, and I am free.

Bought my very first Linux laptop from Tuxedo and its been smooth sailing. The build quality is absolutely fantastic, and I love the keyboard. If you are used to a Mac - like I am - then of course there are some changes but with a bit of tinkering, especially on how the trackpad behaves I have now a FANTASTIC laptop for my business with my own company logo printed on it. I will replace eventually all my computers with Linux laptops apart from the one I use for music/video production.

I had significant problems with their operating system (Tuxedo OS) after a major upgrade. After sending a support request, they responded within an hour and helped me resolve the problem within 24 hours. Worth mentioning is that this is quite an improvement over my experience with their software support I had previously (an year earlier).

I couldnt find the right setting for the keyboard, this was very quickly solved by the technical support in a very professional and kind manner

The build quality of the laptop is terrible - it feels like a cheap knockoff. I've used two laptops, one personal and one for work, and on both, the Enter key fell off. There were also issues with the 1 and Alt keys. I contacted Tuxedo support, but they said the keyboard isn't available and asked me to wait. I've waited a month, two months, three months - a whole year - and still nothing. Can you imagine? The manufacturer doesn't even have replacement keyboards for its own laptops. Moreover, they don't seem to care. I regret ever dealing with this company. Right now, all I want is to fix these damn keys and resell my personal laptop.

Ordered a Tuxedo Sirius 16 which has been working well. A screw holder broke but they sent me a replacement part. I also ordered 2 fans and while shipping they sent me 2 right fans instead of 1 left and 1 right, after emailing them they sent me 1 left fan. So customer support has been pretty good, even though sometimes they make some mistakes while shipping but they fix those mistakes once we tell them.

My machine has been working well for about 1 year.

I'm a few days into using my new Sirius 16 AMD laptop, and thoroughly enjoying the experience so far. For work reasons I installed Debian Trixie with a realtime kernel (6.12.27), and made several tweaks to reduce latency, and minimize any problems with jitter, etc... The install was successful, and I got no nasty surprises from installing a "third party" linux distro.

The hardware is solid, and behaves as it should, quietly, and without problems (so far). The laptop has already traveled quite a few Kms, and i've had no problems, so far, with faults or failures.

I've also just received (in the last few days) my work computer, a powerful Tuxedo AMD workstation, and again, no problems outside of installing Debian Trixie, and making sure the firmware for the AMD graphics is up to date.

So far, so good, and the best start i've had buying new hardware and installing linux on it for quite some years, so Tuxedo get a thumbs up from me.

After 20 years outside the Linux ecosystem, and 25 years inside the Apple ecosystem, I wanted to get back into the world of FOSS and do some development work. I wasn’t interested in excessive tinkering to get a system to run just as I wanted, but equally I wasn’t expecting to get a turnkey solution like a MacBook Pro. During my research I stumbled across Tuxedo (and System 76) and thought it would be a good half way house.

Anyway, I pulled the trigger on an InfinityBook Pro 15 (Intel). The ordering process was smooth and my laptop dispatched about 10 days later. It was shipped by UPS who handled all the customs/VAT (shipped to the UK) with no delay in the delivery process. I thought Brexit might see it stuck in customs for weeks!

The laptop arrived, and what a revelation. My first linux experience was with kernel 0.99 back in 1993 and Mandrake later became my daily driver until about 2003 when I jumped shipped to OS X. Roll forward to 2025 and I cannot believe how polished the OS and UX has become. To quote Apple, “it just works”. I’m only 2 weeks in, but no kernel panics, crashed processes, or weird graphical glitches, and all wrapped up in a lovely piece of hardware.

I guess the real test is, “would you buy another one?”. Answer, “absolutely, in a heartbeat”. I just wish they made a 1U rack mount solution.

I ordered a laptop and docking station, had to wait a while, and then received the items configured as requested. Very nice quality products, good packaging, prompt shipping to The Netherlands.

I am very happy with the product, and Tuxedo support staff who kept me informed in order progress.

I am a returning customer!

I recently purchased a TUXEDO Stellaris 16 G6 laptop, and my experience has been nothing short of a nightmare. Right out of the box, the charger was defective, making the laptop completely unusable.

I immediately contacted TUXEDO support, explaining the issue and even testing the laptop with another charger to confirm that their provided charger was faulty. Despite my prompt responses, their replies were slow and frustratingly inconsistent—once per day at best—dragging out the entire process unnecessarily. I can’t imagine how many support tickets they must be dealing with to make responses this painfully slow, but it made a bad situation even worse. And when they did reply, their responses were often generic, unrelated, or barely made sense—I honestly can't tell if their staff doesn’t fully understand English or if they’re just ignoring what customers actually say.

After waiting for days with no real progress, I attempted to inspect the charger myself by cutting the cable, hoping to find a fix. This was a last resort, forced by their lack of urgency and poor communication. But when they finally responded, they refused to replace the charger, blaming me for the cut cable—completely ignoring the fact that it was defective from the start.

To make matters worse, I had to buy a new charger from them just to get my expensive laptop working. Instead of taking responsibility for sending a faulty product, they punished me for their failure. A replacement charger costs them next to nothing, yet they chose to prioritize a short-term sale over long-term customer trust.

This has been one of the most frustrating purchasing experiences I’ve ever had. TUXEDO Computers does not stand by their products or their customers. If you value timely support, competent service, and reliable hardware, stay far away from this company. I regret my purchase, and I cannot recommend them to anyone.

OK I will update my score to 4 stars just because the build quality on this machine is top notch along with the performance, although tuxedo need to improve their customer support as it's definitely lacking and creates frustration

First, I have to say that I was a bit antsy regarding buying from a smaller, little known brand. But that sure proved unnecessary. My order was handled with speed, shipping went well and the Laptop is of extremely good Quality. The price is well justified.

I just wish brands like Tuxedo that provide Linux computers could be found at the big box stores so that more people can get rid of the plain bad product that is Windows and that on top of that is collecting data over you and sharing it with parties you never heard of.

Keep it up Tuxedo Team! Macht weiter so!

My brand new Tuxedo Pulse 14 Gen 4 had an intermittent problem on second USB-C port from November 2024 that has become almost permanent. During Christmas time I sent the PC under warranty repair and they returned it back saying USB-C port worked fine but "to be on safe side mainboard exchanged". Unfortunately the issue was still there (I am testing it with two different monitors and cables). Last but not least the pc is now booting directly to Windows only. I tried re-installing the Grub with the Tuxedo WebFAI usb pen but an issue with the Ethernet connection triggered an error on the screen.

Update - 27/1/2025. Issue with USB-c port was presumably caused by not enough power supplied to the PC via the first external monitor (65w). Using the provided power charger (100w) the issue is much less frequent and can be apparently solved connecting and reconnecting cables multiple times.
Regarding the issue with Linux unable to boot anymore, the assistance provided me some quite tricky solutions like updating the BIOS that I didn't have time to try yet.

Update - 10/02/2025
I was able to boot again from Linux just forcing a different order in the booting order options in the BIOS settings. Magically original booting option was again visible after one restart and I was able to select it as first option before Windows

Update - 21/05/2025
The problem with external monitors via the USB-c port recurs again quite often. It is necessary to make several plug-outs and plug-ins by changing position with the power input to see some lucky improvement.
I tried with two different monitors, three cables and a docking station with similar results.

Update - 15/01/2025
I installed Ubuntu and discovered that booting the system into Windows first, then restarting and selecting Ubuntu (instead of Tuxedo OS), solved the problem. Windows likely has the proper drivers to support the external monitors, and Ubuntu is less aggressive than Tuxedo OS, so it preserves the display settings across reboots.

I later purchased a new Dell monitor (P2725DE), which can deliver power to the PC and pass the video signal to another monitor via a DisplayPort daisy‑chain. I now boot directly into Ubuntu. This partially resolves my issue and highlights a driver‑related problem with the unsupported screens in Tuxedo OS.

I had what I believe to be an intermittent problem with a usb-c port on a new Tuxedo laptop. After returning it they could not trigger the issue (which was not entirely unexpected) but offered to swap out the usb daughter board anyway. If the problem resurfaces when the laptop is returned then I will know it was (probably) a kernal problem at my end requiring a reinstallation. Really excellent, friendly, informative service. A great company to support with your business!

Bought a keyboard with a specific layout which customer service verified they would deliver the item how it's showed on their website. After delivery however they managed to send the same keyboard with a different layout. Will update this review depending on how my issue will be resolved.

Update: took them 2 months to recognize they don't have the keyboard they are selling and I'm left empy handed. Avoid this company at all cost!

Tuxedo answered all questions effectually; only that it took some days to receive the answers. Otherwise, no complaints. All past inquiries have been answered to my satisfaction.