Turo Reviews 86,901

Owner was responsive and flexible. The car was immaculate and everything advertised. App was easy to use.

Wonderful experience good customer service clean car easy to reach customer service will use again

The process was very easy, location for pickup was familiar and knowledgeable. The host was very kind and helpfu.

Being a first time user of Turo, I am very disappointed in the end of my usage of the vehicle. In the beginning, everything seemed to be ok..the host was very informative on pickup and such. My daughter and I found the vehicle with ease, but when entering it had a slight smell of smoke, which the host had air freshers in the vents. I did not make a point to reach out to him, due to needing to get to my final destination. The problem I have and will not give a good review on the host Eric or Turro, is that we ended our trip, get back home and receive a message that I am being charged a smoking fee because of the smell. I am not a smoker, have never been a smoker, and I am beyond livid of the pictures that the host attached to show "proof". That was NOT pictures of the end of my usage of this car! I am still being charged a smoking fee even when I disputed it and had sent over pictures I took. I will NEVER use him as a host and I will absolutely warn people about him and how there are falsified pictures at the end of my rental. It was a way to get more money out of someone! What a very dishonest person the host is!

My host was great. Communication was excellent and they really looked out for me when it came to seeing my mom during those last moments. I am forever grateful and would give 10 stars if it was available.

My first time using Turo. I was a bit confused but the car was perfect.

Mohamed was very professional, responsive, and easy to work with.

The rental process was fine. Turo has no process to edit ratings if the host or the guest makes a mistake. They have a process to delete a rating but it’s really not helpful or easily accessible. Please improve this process, Turo.

Great vehicle good communication overall perfect experience!

Great communication and easy to follow steps on the app.

My car was amazing ! Jonathan was amazing. Nice and clean. Smelled fresh. His instructions were very detailed which made it easy to follow. His communication was top notch! He will be the only person I rent from ! First time using Turo

Van was great. Exactly what I needed. Drove like a dream. Super clean and the water, phone charger cord, and phone holder were all a huge bonus. I hope the next time I'm in Seattle it will be available again. Thank you.

Host was prompt, courteous and accommodating. Car was clean and handled well. pick up and drop off was easy.

It was excellent and easy as a first time doing Turo I loved the experience. Will be coming back to rent.

My experience with tarot was awesome. The host was very kind. I will use Turo again in the near future for any of my trips thatI may need and I will recommend Turo it to others.

Easy to rent. Cheaper then other rental cars sites which is a huge plus.

The host answered every question promptly!! That is a huge plus! The vehicle was dependable which is the only other thing that matters! Booking was easy. Location was ideal.

Great experience overall! Pedro was very kind and communicative. He gave very clear instructions & was very responsive, always. The car was exactly as advertised and allowed us to have a great vacation.

Car was as described, Juliana was very easy to communicate with and it was very easy to access the car.

The car rental experience was great easy to pay for and loved that I was able to use Apple Pay .. easy instructions on being able to pick up the car and drop it off reliable car for what I needed to do for the week , will definitely keep using Turo.