Turo Reviews 86,913

I enjoyed the convenience of location of the vehicle, the ease in picking it up. Everything worked out and I was able to extend the return. Car was in excellent condition

I loved the vehicle. One of the best rentals.

I have not had one bad experience yet. The ease of obtaining the vehicle and the communication with the owner has been great. I would highly recommend using for rental purposes.

GREAT car !!! and the gas savings was👌🏾!!! The booking process was quick and easy. Pickup and return was conveniently next to gas stations. I would rent from them again!!

-MAGA

Great experience.
We rented an older vehicle that was great. Thanks Joe for the lending.

So great to know EXACTLY what car you will rent and often great $ savings over the large rental companies. The communication is always great and the car owners are very active and helpful making sure your trip runs smoothly.

Super easy transaction. Easy to find the car and the key from the lock box was simple to get to. The car was just as described, a little older model had some wear and tear but it was really fun to drive around Naples in.

Frank was very nice understanding patient n awesome 🤩 he’s very pleasant n helpful n friendly

Worst company I have ever worked with. Attempted over 10x to get a transaction corrected under another account and still incorrect. Been fighting since February and it is now almost May....

He was very professional when it came out to switching cars I really appreciate his excellent customer service and would definitely rent for him again.

The car ran great

Had an awesome trip and using Turo to find the right vehicle for that trip was was super easy!

Easy booking, easy pick up and drop off. Host commuicated beautifully and checked in on us.

It was my first time renting and I had a very nice experience. Car was very clean, smooth ride and the communication was great.

Love the car it drove so well and it was super cute. Only thing is just a heads up. They dropped the car off super early so you will end up paying $25 to get out & $25 to drop off. Just have the additional $50 to whatever they’re charging for garage parking

Pedro was an amazing host! He was kind, provided clear instructions throughout the process, and was available whenever I needed something. The vehicle was clean and drove great. Everything worked perfectly. I would definitely rent from him again!

First time using Turo. Found it easy to complete the rental process, and good insurance availability. The pickup was smooth, and the vehicle was in good condition. Drop off is fast and convenient, better than the airport rentals.

I extended my Turo rental (Reservation #54732742) multiple times.

Each extension confirmation screen clearly showed:
• “Distance included — FREE”
• “Average monthly miles: FREE”
• “Total miles: FREE”
• “$0.00”
• and the statement: “You are not limited to any amount of miles per month, only total miles for the entire trip.”

This language is ambiguous and misleading. It created a reasonable expectation that there would be no additional mileage charges. No disclaimers or warnings were shown.
Despite this, Turo charged me $980.08 in mileage overage fees. The host even confirmed in messages that he “can’t regulate that rate at all” and that Turo calculated everything.
Support later claimed the rules were “updated,” but the screenshots prove the opposite. This is deceptive and not transparent.

I strongly advise others to take screenshots of every extension screen. Do not trust the “FREE” language.

Rating: 1 star