Turfmatic Reviews 260

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-constructed, performing exactly as expected. Many appreciate its effectiveness in cleaning artificial grass, removing debris, and fluffing up the turf, which saves a lot of time and effort. The user experience is generally positive, with people finding the product easy to assemble and use. Delivery service is frequently praised for being fast and efficient. However, some people were dissatisfied with the pricing, particularly when shipping costs significantly increased the overall expense. There were also occasional issues with delivery, with some customers experiencing slow postage or tracking problems. A few other people also felt that the product had limitations, such as not cleaning edges and corners effectively, or the motor overheating and shutting down after short periods of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the product's effectiveness in... See more

Quality

People report positive experiences with quality. Many reviewers describe the products as well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of assembly and use, with many... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of delivery, often... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the product price to be great, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.2

Great

TrustScore 4 out of 5

260 reviews

5-star
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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Well built power sweeper.

The power broom does a great job sweeping up all the blooms from my Paloverde tree. It also picks up small twigs from my neighbors palm tree. The motor is powerful and the catch bag holds a fair amount before dumping. A really good power sweeper. Very easy to assemble and only took about 1o to 15 minutes.

15 May 2025
Rated 4 out of 5 stars

The brush is as advertised.

The brush is as advertised. However, the cost of shipping was almost the same as the brush. Then, when it was delivered, we were not home and there was a note on the door. It said that a CVS had the package. It was not there for days! My front porch is protected and cannot be seen from the street. Was a signature really warranted? It was less than $40. It was not a machine worth hundreds of dollars.

15 May 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, lots of details on site. Delivery was super fast and communications were detailed

13 May 2025
Rated 3 out of 5 stars

The machine powers off multiple times…

The machine powers off multiple times during use. It could not finish my back yard with powering off and having to give it a break, and I only have an average size backyard

30 April 2025
Turfmatic logo

Reply from Turfmatic

Please checked the guide in the back of the user manual, Level settings of 3+ are only for short grades of sports grass. If used on domestic grass they will cause a shutdown to prevent a motor overload. Level 1, 2 at the most is all that is required on domestic lawns of 1" or more.

Rated 5 out of 5 stars

Works wonderfully

Works wonderfully, as advertised. Only small downsides are wish it was wider and wish the bag was bigger as it requires a lot of emptying if your turf has a lot of leaves.

18 April 2025
Rated 4 out of 5 stars

Pricey, but nothing better out there.

There aren't many options for artificial turf sweepers. And most seem like they're basically the same product by the same manufacturer, just with different labels. I'm not convinced the Turfmatic is any different. The price is steep for what you get and it's mostly plastic. It does an okay job picking up debris, but requires multiple passes. I wish it also sucked debris up, in addition to sweeping and brushing. That said, it basically does what it claims to do and the motor seems okay, even though the directions say only run it for 20 minutes. I also like that I can purchase replacement parts from the company (bonus).

14 April 2025
Rated 1 out of 5 stars

Beware!!

Astrotex which is EU franchise is not registered and closed down its address in Kent.
No correspondence from them after two weeks of waiting for a brush despite emails and trying to trace this company and track my delivery?
BEWARE!!!!

27 April 2025
Unprompted review
Rated 5 out of 5 stars

I bought it

I bought it, was very hesitant and was thinking about returning it before I ever opened it and tried it. I finally convinced myself to open it and try it.
The noise level in db at 120 scared me but I work in noise places and understand db noise scale. Said that is on a European or China scale. It's Quite so don't panic like me.
Now here' the good feeling.
Works Great - Love It!

4 April 2025
Rated 1 out of 5 stars

Only worked once!

I used this machine once it arrived and liked it, even though you need to go slowly and not overload the motor; otherwise, it stops and has a delay in kick-back on (kind of annoying)........I tried using it for a second time yesterday and couldn't get the yard done; it constantly stopped to the point that it did not turn on anymore........
It cleans the turf really well when it works, and at first, I was pretty excited about it. However, the electric motor seems to be a major flaw in the design. I will try contacting Turfmatic to see what they suggest.

17 March 2025
Turfmatic logo

Reply from Turfmatic

Check the brush roller height is correctly set to the thickness of the artificial grass being cleaned. There is a guide to the correct setting on the back cover of the user guide. The lowest settings are only for use on short pile sports grasses. This is what is causing the thermal protection to trigger.

Rated 4 out of 5 stars

Arrived quickly

Arrived quickly. Instructions were wonky, but enough to figure it out. Light weight. Hex key wrench was included but never used or mentioned in directions. First use was great. Looking forward to leaf free clean turf all year long.

19 March 2025
Rated 1 out of 5 stars

Thought it was gas powered

Thought it was gas powered, realized it was electric when it arrived. I’ve sent three emails asking how I can return it, now reply!

10 March 2025
Turfmatic logo

Reply from Turfmatic

No returns, unless faulty or defective.

Rated 5 out of 5 stars

It works as expected

It works as expected. It collects small and large leaves, small debris from trees and rabbit poop.

I am pleased and I definitely recommend it.

2 March 2025

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