Turfmatic Reviews 

279
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product, finding it effective for cleaning artificial turf, removing debris, and restoring its appearance. Many praise its quality and ease of use, highlighting its ability to save time and effort compared to manual cleaning methods. The delivery service is frequently mentioned as fast and efficient, with many receiving their products quickly. However, some people were dissatisfied with the communication, reporting ignored calls and emails when trying to contact the company for support or missing parts. There were also occasional issues with slow delivery times despite paying for expedited shipping, and some products experienced motor failures or did not clean edges effectively.

What people talk about most

Product

People report positive experiences with the product, often describing it as amazing and a great purchase that... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the product's effectiveness in... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product as easy to assemble, use, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and quick delivery... See more

Customer communications

Reviewers express significant frustration regarding difficulties in contacting the company, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more

Rated 5 out of 5 stars

Was skeptical of any of these sweepers on the market but this works perfectly! Finally have an easy way to get pine needles up and all the chewn up dog toy stuffing stuck in turf. Couldn't be happier... See more

Rated 5 out of 5 stars

I love my Turfmatic sweeper. It cleans the debris and stands the grass back up for a great look. Something happened to the motor during the first year and it wasn't working. When I requested warranty... See more


Company details

  1. Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.


Contact info

4.1

Great

TrustScore 4 out of 5

279 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(279)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After purchasing this item

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep.

This machine is awesome like I read and other reviews. It will pull the spots off a leopard. It will also pull the lines of a zebra. It picks absolutely everything up Dog Hair cat hair twigs leafs my lawn is recently New so I can’t really say it makes it looks like new again. Certainly does a fantastic job. Downside to it doesn’t get right to the edges but with a little bit of raking sorted.

11 June 2026
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Product didn’t arrive tried every method of communication no response. They still have our money I would not touch this company It’s in my husbands name and we have sent the information through five channels order number gb-2136 ordered 2nd may. Hopefully this can help resolve

1 June 2026
Unprompted review
Turfmatic logo

Reply from Turfmatic

I'm unable to find any order in your name or emails to our customer service team. Please email you enquiry direct to sales@turfmatic.com and the team there will be more than happy to assist.
UPDATE:
Firstly, we apologise for having to respond via Trustpilot. However, we wanted to ensure you received this important information, as our investigation suggests there may have been issues with email delivery and communication.

After further investigation, we have now located your email. Unfortunately, it had been filtered into our gmail spam folder and therefore did not appear in our normal customer service queue.

Having reviewed the shipment history, we can see that DPD attempted to make contact regarding the delivery on multiple occasions (6th, 7th and 8th May). The consignment was subsequently marked as Return to Sender on 9th May.

While investigating the matter, we also noticed that emails from your @talktalk.net address appear to be receiving an unusually high spam reputation score. We cannot say with certainty whether this affected all communications relating to this order, but it may help explain why our team did not initially receive your message and could potentially affect communications with other businesses as well.

As the email address appears to be used for business purposes, we would strongly recommend checking the email reputation and deliverability settings with your email provider to help ensure important messages are not being filtered or rejected by third-party systems. If this issue is occurring elsewhere, it could potentially result in missed customer enquiries and lost business opportunities.

We apologise for the inconvenience caused and are currently resolving the matter through the return and refund process.

Rated 5 out of 5 stars

Delivery & Shipping Address Issue

Had an issue with the delivery & billing address which we did not realize until we received email confirmation that our shipment was dispatched. It was sorted easily and quickly and our order arrived at the correct address at the time and date promised.

20 May 2026
Rated 1 out of 5 stars

Company fails to contact potential customer

I have been calling numerous times and sending emails to ask questions about the products prior to purchasing. It's been over 3 weeks now with NO communication either by phone or by email. How can I purchase their product if I can't reach them and they don't get back in touch with the customer. What good is a warranty if you can't contact them?

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Easy work

Used turf brush on long neglected lawn. Good result removing dirt and lifting turf blades.
Easy to use

20 April 2026
Rated 4 out of 5 stars

I like the product

I like the product. However, the cable gets in the way when using. It has wrapped around the brush roller a couple of timed. It also doesn't clear my artificial grass leaves etc next to a gravel board. It leaves about 6 inches of uncleared area.

22 April 2026
Rated 4 out of 5 stars

This is a great product

This is a great product. It does take a little time to get used to the process, including the proper height setting, but once this is dialed in, it picks up debris and pet hair. Your lawn will look like the day it was installed!

20 April 2026

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