Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think the service and pass works fine, but I was disappointed when I purchased my pass to find that the activity I intended on booking was already sold out for the day (Acropolis entry in Athens). H... See more
Company replied
The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
Company replied
Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
Company replied
Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All in all very good for people who didn't book tickets early enough
All in all, a relatively good way to still see all main attractions in Rome even if you didn't book your slots weeks before. The best part is definitively the costumer service. I were informed that our booked timeslot for the colosseum might not be available in the morning, but after telling our correspondant that we'd be leaving the same evening, she really pulled through and got us that morning timeslot. Other than that, getting the tickets at the meeting points is kind of a small detour, which was a little frustrating sometimes, but again, you'll be getting that timeslot even if you didn't book one way early. Had I not gotten the turbopass, I probably wouldn't have been able to see either the vatican museum or the colosseum!
9 May 2026
Reply from Turbopass
Thank you for your detailed feedback! 😊 We’re very happy to hear that you were able to see the main attractions in Rome and that our customer service was able to support you, especially in securing your Colosseum timeslot.
We also appreciate your honest comments regarding the meeting points and ticket pick-up process. We understand that this can feel like a detour at times, and your feedback is very valuable for improving the overall experience.
Best regards
Your Turbopass Team
I cancelled my booking shortly after…
I cancelled my booking shortly after purchase because I selected the wrong option. Turbopass refunded only 70% and kept 30% even though the tickets were not used. The refund process is also very slow. This policy feels unfair for customers who cancel immediately after purchase. Thanks
9 May 2026
Reply from Turbopass
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the cancellation and refund process.
Our cancellation conditions are outlined during the booking process and apply even if the cancellation is made shortly after purchase, as reservations and processing with our partners may already have started. We also regret that the refund took longer than expected.
Your comments are valuable to us and will be shared internally as we continue reviewing and improving our customer experience.
Best regards
Your Turbopass Team
Complicated website to use.
15 May 2026
Reply from Turbopass
Thank you for your feedback. 😊 We’re sorry to hear that you found the website complicated to use.
Your comment is very helpful, and we will take it into account as we continue improving usability and clarity.
Best regards
Your Turbopass Team
Easy to use.
6 May 2026
Reply from Turbopass
Thank you for your feedback! 😊 We’re glad to hear it was easy to use.
Best regards
Your Turbopass Team
Easy straight forward transaction with…
Easy straight forward transaction with simple instructions
11 May 2026
Reply from Turbopass
Thank you for your feedback! 😊 We’re glad to hear the transaction was easy, straightforward, and the instructions were simple.
Best regards
Your Turbopass Team
Total disappointment
Total disappointment. We ordered the pass to skip the line at the Acropolis and book an early time slot including a visit to the Acropolis museum. The price was about 10€ less then on the official cite, but with the extra bonus of some extra musea and the hop on hop off bus.
On the day we visited the Acropolis we had booked a time slot at 09:00 in the morning. When we downloaded the tickets from the Turbopass website we did not notice the entrance time on the tickets was different from our booked time, namely 10:00. This ment we had to wait an hour at the entrance. Worse is however, the later you go, the more crowded it gets. So by the time we got in it was already terribly crowded (first week of May on a Wednesday)
We could only contact turbopass from 09:00 (Germany) in the morning (10:00 in Greece). We communicated our griefs, and although they responded rather swiftly, they would not reimburse or provide any compensation.
At the Acropolis museum you have to swap your turbopass ticket for a Paper ticket at the ticket Office, so still no Fast pass experience there.
For us the Turbopass totally messed up the Acropolis experience. The only way this pass is useful is if you visit multiple of the museums on their list. The hop on hop of within Athens was not worth it, your faster on foot walking the nicer small streets. Maybe if you go on one of the other lines taking you outside the city, it is worth it.
3 May 2026
Reply from Turbopass
Thank you for your detailed feedback. We are very sorry to hear that your Acropolis experience did not meet your expectations and that the time slot issue caused frustration at such an important attraction.
We understand how disappointing it must have been to encounter delays, crowds, and additional ticket exchange steps despite expecting a smoother experience. Your comments regarding ticket timing, communication, and the museum entry process are very valuable and will be reviewed carefully to improve clarity and organization for future travelers.
We appreciate you taking the time to share your honest experience.
Best regards
Your Turbopass Team
Clear information about the product and…
Clear information about the product and options available.
10 May 2026
Reply from Turbopass
Thank you for your feedback! 😊 We’re glad to hear that the product information and available options were clear for you.
Best regards
Your Turbopass Team
Worth it
Everything was amazing. The walking tour is worth it and all the atractions had easy access. If you can, book the vatican museums for morning time, because there is just too much to see. The staff was helpfull and nice. I'd say that 3 days is perfect essential pass.
7 May 2026
Reply from Turbopass
Thank you for your great feedback! 😊 We’re delighted to hear that you had an amazing experience, enjoyed the walking tour, and found the attractions easy to access. Great tip about booking the Vatican Museums in the morning — very helpful for future visitors!
We’re also happy that our staff supported you well and that you found the 3-day pass ideal.
Best regards
Your Turbopass Team
Rome Turbopass is the worst pass we have ever purchased
1. “Skip-the-line with Turbopass” is not true. We booked “St. Peter’s Basilica: Assisted Entry & Audioguide.” However, when we arrived at the scheduled time, we found a huge queue of tourists with “skip-the-line” reservations. We spent more than an hour entering the Basilica despite having this option.
The “Roman Forum and Palatine Hill” does not offer any real “skip-the-line” option at all. We had to stand in a long queue with regular ticket holders, wasting a lot of time in different lines.
2. Turbopass provided only partial tickets for the Colosseum and the Roman Forum. We were not able to visit all the areas inside these sites. Local staff told us that our tickets were not full-access, so we couldn’t visit many interesting places.
3. The tourist assistants are inattentive. We had to collect vouchers at the meeting point, but the assistant forgot to print them. As a result, we wasted a lot of time trying to obtain them.
4. We did not receive our Vatican Museums voucher after making the reservation. After waiting several days, we had to contact support to get it, which cost us additional time and stress.
5. Some of the listed attractions require advance reservations. The booking form shows available dates and time slots, but a successful reservation does not guarantee tickets. Our reservation for Castel Sant’Angelo was rejected without any notification from support — we discovered this occationally while discussing another issue with them. Another reservation, for the Pantheon, was changed by support without our approval.
6. We added a transport card to our Turbopass and had to pick it up from a collection point. However, the process was quite confusing. The location near Termini station has been closed for a long time but is still listed in the visitor information. We spent too much time trying to collect it. It would have been much easier to buy tickets from a machine, especially since there is no real benefit to buying it with the Turbopass.
26 April 2026
Reply from Turbopass
Thank you for your detailed feedback. We are very sorry to hear that your experience with the Rome Turbopass was disappointing and caused frustration throughout your trip.
We understand your concerns regarding waiting times, reservation handling, ticket collection, communication issues, and transport card pick-up. While some procedures and access rules are managed directly by local partners and attractions, we fully understand that the overall experience should have been smoother and clearer for you.
Your comments about unclear information, reservation changes, and missing vouchers are especially important to us and will be carefully reviewed internally with our teams and partners to improve communication and organization.
We truly appreciate you taking the time to share your experience in such detail.
Best regards
Your Turbopass Team
I went to Barcelona last month and paid…
I went to Barcelona last month and paid a very high price for a pass that got me nowhere. I attempted to purchase tickets Sagrada but they were sold out. When I attempted to cancel this pass i didn’t get the option as it said it was not refundable. I was directed to a phone number I assume in Germany that did not work.
When I came back I saw a charge of over $200 from them for service they did not provide. My attempts at getting this resolved are met with statements such as “had you contacted us we could have resolved the issue” the bottom line is do not fall for this. It is not worth it because the main attractions will be sold out so they will make you believe you can book them but you won’t be able to despite providing the date you would be using the pass. Everything else is way cheaper to get yourself.
Most importantly when you are looking for help with them, they are nowhere to be found.
13 April 2026
Reply from Turbopass
Hello, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
As already communicated via email, your booking was made through one of our B2B partners and not directly through us. We have already contacted the booking partner and are currently awaiting their feedback to further review your case.
Please note that the Barcelona Flex Pass includes a variety of attractions to choose from. Availability for popular attractions such as Sagrada Família can be limited, especially for last-minute bookings, which is why we always recommend reserving attractions as early as possible.
We appreciate your patience and will continue to assist once we receive further information from the booking partner.
Your Turbopass Team
Reply from Turbopass
Hello, thank you for your feedback. We are sorry for the misunderstanding. The digital pass is automatically sent directly to the email address provided after the booking is completed.
If you have any questions or need any assistance finding your pass, our customer service team is always happy to help at contact@turbopass.com.
Best regards,
The TURBOPASS Team
Quick &easy to order
Ordering was quick and easy,only hard part is figuring how the thing works.
6 May 2026
Reply from Turbopass
Hello,
thank you very much for your great feedback!
We are happy to hear that the booking process was quick and easy for you. We also appreciate your honest note regarding the usage of the pass. We understand that it can take a little time at the beginning to get familiar with all included services and how to best use them.
That’s exactly why we provide detailed information and support to help make the experience as smooth as possible once everything is set up.
If you have any questions, our customer service team is always happy to help at contact@turbopass.com
Best regards,
Turbopass Team
We were able to use most entrances
We were able to use most entrances. I would have liked to add the sansevero.
Also tried to organise the food your bit the responses were very slow and we didn't get the right information in time to join.
28 April 2026
Reply from Turbopass
Hello, thank you very much for your feedback and for sharing your experience with us.
We are happy to hear that you were able to use most of the included entrances and attractions with your pass and make the most of your stay.
We also appreciate your comments regarding the Sansevero Chapel and the food tour. We understand how important it is to have a smooth and well-timed experience, and we are continuously working with our partners to improve availability, communication, and the range of included highlights.
Your feedback helps us improve our service and overall travel experience for future guests.
If you have any further questions, our customer service team is always happy to help at [contact@turbopass.com]
Best regards,
Turbopass Team
We couldn't choose our own time slots…
We couldn't choose our own time slots for the Colosseum and the Vatican. It was difficult to schedule with the automatically provided times. I'm deducting one star for that.
28 April 2026
Reply from Turbopass
Thank you for your feedback. 😊 We’re sorry to hear that the fixed time slots for the Colosseum and Vatican made planning more difficult than expected.
These time allocations are based on availability and booking systems set by the attractions themselves, which unfortunately limits flexibility.
We appreciate your honest review and will use it to improve clarity about the booking process.
Best regards
Your Turbopass Team
Excellent customer service
Excellent customer service. The website is very clear but when I had specific questions I received helpful replies very quickly.
5 May 2026
Reply from Turbopass
Hello, thank you very much for your kind feedback!
We’re delighted to hear that you were happy with our customer service and found our website clear and easy to use. It’s great to know that our team could support you quickly and helpfully with your questions.
We truly appreciate your trust and look forward to assisting you again in the future!
Your Turbopass Team
Easy way to use. Maybe make an app.
27 April 2026
Reply from Turbopass
Thank you for your feedback! 😊 We’re glad you found it easy to use, and we really appreciate your suggestion about creating an app — we’ll take this into consideration for future improvements.
Best regards
Your Turbopass Team
Reply from Turbopass
Hello, thank you for your message. We are sorry, but we are not fully sure what your comment refers to. If you need any assistance or have a question, please feel free to contact us at contact@turbopass.com — our customer service team will be happy to help you.
Best regards,
The TURBOPASS Team
Good, but some things need improvement!
Makes getting tickets and booking easier than buying each one seperate, BUT some of the tickets still need to be picked up in advance at different locations, which is unneccessary wasted time and should be also possible digitaly. Especially the public transport tickets!
Some information on the tickets is wrong/outdated. E.g itbsays you have to be at the Colosseum 15min before your time slot. But if you arrive 15min early you get send away put of the line again and asked to come back on your exact time slot.
30 March 2026
Reply from Turbopass
Thank you for your feedback. 😊 We’re sorry for the inconvenience you experienced.
The pick-up of public transport tickets is currently necessary, as we don’t yet have a digital solution for this. We understand this is not ideal and appreciate your patience.
The Colosseum time slot refers to your entry time, and unfortunately we have no control over on-site rules, queues, or security checks.
We truly appreciate your understanding and your comments, which help us improve.
Best regards
Your Turbopass Team
It was very easy to place my order.
4 April 2026
Reply from Turbopass
Thank you for your feedback! 😊 We’re glad to hear that placing your order was very easy.
Best regards
Your Turbopass Team
Reply from Turbopass
Thank you for your feedback! 😊
We’re happy to hear that everything was easy to use and well organized, and that you were able to enjoy your visit without waiting in line.
We hope you had a great time!
Best regards from your Turbopass Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.