Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
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See what reviewers are saying
I think the service and pass works fine, but I was disappointed when I purchased my pass to find that the activity I intended on booking was already sold out for the day (Acropolis entry in Athens). H... See more
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The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
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Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
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Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5K reviews
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Replied to 98% of negative reviews
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Lots of great options to bundle…
Lots of great options to bundle attractions at a discounted price. In comparison to separate options, this is the way to go! Trust me, I added them all up!
1 June 2026
Reply from Turbopass
Thank you so much for your great feedback!
We’re really happy to hear that you found the bundled attraction options valuable and cost-effective. It’s great that you took the time to compare and calculate the savings — and even better that you feel this is the best way to explore the attractions!
We hope you had an amazing time and would be delighted to welcome you again on another experience soon. Best regards from your Turbopass Team
Do NOT pre- order tickets!!
Do NOT pre- order tickets!!! I planned to use the passes 5 days into the future as the information stated you could pre-order your passes ahead for a future visit to Munich. Well NO! I purchased them for June 7th visit and the ticket stated June 2(the day I ordered them online). I emailed right away and the next day they told me I could use the attraction portion only on the 7th. They were unable to allow the transportation part of the Munich City Pass!!!! I live and purchased the tickets in the USA. I won't be in Germany until later. I could not have use the transit portion of the tickets. So I paid full price for 1/2 the value. DO NOT Purchase ahead if you want the transit!!
2 June 2026
Reply from Turbopass
Thank you for your feedback. We are sorry that your experience did not meet your expectations.
As explained in our email correspondence, we were able to clarify the situation regarding the validity of the different pass components. We always strive to provide clear information and responsive support, and we appreciate the opportunity to assist you directly.
Best regards
Your Turbopass Team
Reply from Turbopass
Thank you very much for your positive feedback! We’re glad to hear you appreciated the clear communication, detailed descriptions, and variety of options. We hope to welcome you again soon! Best regards from your Turbpass Team
It was easy
It was easy but was not able to find the airport for one way only as I am taking a cruise
1 June 2026
Reply from Turbopass
Hello,
thank you very much for your Feedback.
We are delighted to hear that you found the booking process easy to use.
If you have any questions, please feel free to contact us at kontakt@turbopass.com.
We wish you a wonderful cruise and a fantastic trip!
Your Turbopass Team
Reply from Turbopass
Hello,
thank you very much for your positive feedback!
We are delighted to hear that you found the process easy and efficient. Providing a smooth and convenient experience for our customers is exactly what we strive for.
If you have any questions, please feel free to contact us at kontakt@turbopass.com.
We look forward to welcoming you again soon!
Your Turbopass Team
Ordering process was easy and so far…
Ordering process was easy and so far everything has been great. All my tickets have come through for Rome and easy to book the walking tour myself. Support from customer services was excellent and prompt when needing to ask a couple of questions. Would highly recommend and especially if you struggling to book your own tickets for the Vatican and Colosseum or left it too late like us.
27 May 2026
Reply from Turbopass
Hello,
thank you very much for your wonderful review!
We are delighted to hear that the ordering process was easy, that all your Rome tickets were received successfully, and that our customer service team was able to assist you promptly with your questions.
It is especially rewarding to know that the Turbopass helped make your trip planning easier, particularly for popular attractions such as the Vatican and the Colosseum.
Thank you for your recommendation and for choosing Turbopass. We wish you a fantastic time in Rome!
Should you have any further questions, please feel free to contact us at kontakt@turbopass.com.
Your Turbopass Team
Reply from Turbopass
Hello,
thank you very much for your positive review!
We are delighted to hear that the Turbopass covered everything you wanted to see, including the museums. Providing a convenient way to experience the highlights of a destination is exactly what we aim for.
Should you have any questions, feel free to contact us anytime at kontakt@turbopass.com.
We look forward to welcoming you again soon!
Your Turbopass Team
Misleading Pricing and Disappointing Customer Service
Very confusing booking system. It initially advertises “2–7 sightseeing attractions” in the Flexi Pass, but you later discover that the €100+ package only covers the basic 2 attractions. To actually access 7 attractions, you need to pay around €250, while the main attractions themselves (such as the Louvre and Eiffel Tower) would have cost only around €50–60 if booked directly from the official ticket offices.
The customer support system is terrible, especially for tourists. There is no proper hotline to resolve urgent issues, and communication through WhatsApp was extremely slow and unhelpful.
Their Louvre booking also did not include the headphone/audio translation system, even though many masterpieces only had descriptions in French. This makes booking through TurboPass very inconvenient for international tourists.
To be fair, we had a very professional experience with their representative Paula at the Eiffel Tower. One other representative on WhatsApp also eventually tried to help after a very stressful experience that caused us to cancel a full day of excursions with another company during our short 3-day trip to Paris. We tried to remain flexible and accepted several inconvenient schedule changes suggested by them, but the overall experience was still disappointing.
Most importantly, the situation caused unnecessary stress for my 70-year-old friend, who was simply hoping for a peaceful holiday experience after spending his career managing and planning for major companies. The overall experience left him deeply upset and emotionally exhausted.
29 May 2026
Reply from Turbopass
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that our Paris Flex Pass is available in different versions, allowing customers to choose between 2 and 7 attractions. The price depends on the number of attractions selected during the booking process. The 2-attraction pass includes two attractions, while passes with more included attractions are available at different price levels.
We are also sorry that you were not satisfied with our customer support. Our support team is available daily via email and chat from 09:00 to 17:30 and always strives to assist travellers as quickly as possible.
At the same time, we are pleased to hear that Paula at the Eiffel Tower and one of our support colleagues were able to assist you professionally during your visit. We will gladly pass on your positive feedback to the team.
We appreciate your comments, as feedback helps us continue improving both our communication and our products for future travellers.
Kind regards,
The Turbopass Team
I had purchased turbopass Rome…
I had purchased turbopass Rome essentials for 8th and 9th June. I still haven't received my bookings for Sistine chapel and Vatican museum as yet. I had sent email to enquire about. But i haven't received any response or even an acknowledgment that the message has been received.
22 May 2026
Reply from Turbopass
Hello,
thank you for your feedback.
We have checked your booking and can confirm that all reservations and tickets have been successfully provided.
We were unfortunately unable to locate any email inquiry from you in our system. Otherwise, we would have been happy to assist you as quickly as possible.
If you still have any questions regarding your booking, please feel free to contact us at kontakt@turbopass.com and we will gladly help you.
Your Turbopass Team
Turbopass was awesome
Turbopass was awesome. Didn't have to pay for any attractions in venice or Florence. Easy to navigate and use.
27 December 2025
Reply from Turbopass
Hello,
thank you very much for your fantastic review!
We are delighted to hear that you had an awesome experience with Turbopass and that you found it easy to use and navigate while exploring Venice and Florence. That is exactly the kind of smooth and convenient travel experience we want to provide.
Should you have any questions, feel free to contact us anytime at kontakt@turbopass.com.
We look forward to welcoming you again soon!
Your Turbopass Team
Dissapointed in Turbopass
I am very disappointed with my experience using Turbopass. I booked a combined Colosseum and Vatican pass for a total of €178, expecting both attractions to be properly secured. Instead, I was only informed two days before my scheduled Colosseum visit that there was suddenly no availability.
By the time Turbopass notified me, everything was already sold out, which meant I had absolutely no way to make alternative plans. Visiting the Colosseum was one of the main reasons for my trip, and this completely disrupted my itinerary.
Although Turbopass did issue a refund, the amount was far smaller than expected, especially considering that the €178 covered both attractions for two people. The portion refunded for the Colosseum did not reflect the real value of what we lost.
The late communication, lack of transparency, and inadequate refund make this a very disappointing service. Based on my experience, I cannot recommend Turbopass.
2 May 2026
Reply from Turbopass
Hello,
thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations.
We fully understand how disappointing it is when a visit to a major attraction such as the Colosseum cannot take place as planned, especially when it is one of the main highlights of a trip.
Unfortunately, availability at highly popular attractions can change rapidly, and in rare cases reservations cannot be confirmed despite our efforts. As soon as we were informed of the situation, we contacted you and issued a refund for the affected service.
We regret that this outcome impacted your travel plans and that you were not satisfied with the refund provided. Customer satisfaction is very important to us, and we take your feedback seriously.
If you would like us to review your case once more, please contact us at kontakt@turbopass.com and we will be happy to assist you further.
Your Turbopass Team
Not easy !!! Or straightforward
We purchased a Rome pass for 2.
It’s a bit of a nightmare with this due to the following.
You get your link but then you have to book all the places yourself & somedays the slots had already gone! And even where there was availability we are then required to physically go & pick up the tickets from a different place beforehand - despite getting a QR code to tell us we’d booked the slots successfully- why couldn’t the QR code suffice & instead we still had to go to X or Y to get our tickets & my wife’s legs ( & mine) aren’t good for all this walking about just to get a ticket!.
The booking for say the Pantheon wasn’t easy as we had to put all our details, including a 12 digit code x 2 people when they already had this when we purchased the Turbo- passes…
On a positive note if you email any query you had they did respond quite quickly..
Finally, try & pay in the currency quoted as you get charged a fee for paying in sterling etc !!!
13 May 2026
Reply from Turbopass
Hello,
thank you for your detailed feedback. We are sorry to hear that your experience in Rome was not as smooth as expected.
In Rome, some attractions and services operate with different local systems and booking processes. This can sometimes mean that additional steps are required after an online reservation, depending on the provider. Availability of time slots is also managed directly by the attractions and can be limited, especially for popular sites.
We understand that this may feel inconvenient and appreciate your comments, as they help us improve both our service and the clarity of our information.
We are glad to hear that our support team was able to respond quickly to your inquiries.
Your Turbopass Team
I did not get my ticket
I did not get my ticket.
I didnt get any support and missed the ferry to venice.
25 May 2026
Reply from Turbopass
Hello,
thank you for your feedback. We are sorry to hear about your experience.
According to our records, your tickets were successfully sent to you. The ferry/public transport service was not included in your booking, as it was not selected at the time of purchase.
We are sorry for any misunderstanding this may have caused. We have also contacted you via email to clarify the situation and provide further assistance.
Should you have any further questions, please feel free to contact us anytime at kontakt@turbopass.com – we are happy to help.
Your Turbopass Team
Easy to navigate.
16 May 2026
Reply from Turbopass
Hello, thank you very much for your feedback 😊
We’re happy to hear that you found everything easy to navigate and that your experience with Turbopass went smoothly.
We look forward to accompanying you again on your next City Trip.
If you have any questions or wishes, feel free to contact us anytime at contact@turbopass.com.
Your Turbopass Team
First of all
First of all, German is not adapted to your WW customers… English or French should have been better… I never received the email with all the activities and tickets before arrivée in Venice. So I called, wrote e-mails etc… we lost half a day and activities we could not make as we should have booked in advance…I answer to your response. I booked in February and received any email from Turbopass….
15 May 2026
Reply from Turbopass
Thank you for your feedback. We are sorry to hear about the difficulties you experienced before your trip to Venice.
Please note that we sent the information email with all activities and tickets immediately after your booking, and after your inquiry we sent the email to you again. We understand how frustrating it was to lose valuable travel time and miss activities that required advance reservations.
Your feedback is very important to us and helps us improve our communication and service.
Best regards
Your Turbopass Team
Customer Service Rocks and Great Value for Money
Upon purchasing the pass, I carefully read their instructions. They were very clear that you needed to "get familiar" and "plan" with your Turbo Pass. I'm very glad I did as I had questions and was able to get answers before I arrived and might have been disappointed to learn I needed to reserve a time, or get a physical ticket with my pass versus being able to walk-in to a venue. The staff were always helpful in answering questions and helped on more than one occasion for a mistake I had made. Also, they were quick at responding. A big shout out to Clare and Ann and any other individual that put up with me. I would definitely use Turbo Pass again. Thank you!
16 May 2026
Unprompted review
Reply from Turbopass
Thank you so much for your wonderful and detailed feedback! 😊
We’re delighted to hear that the instructions and planning information were helpful for your trip preparation and that our team could assist you quickly whenever questions came up. It’s great to know that the support from Clare, Ann, and the rest of the team helped make your experience smoother and more enjoyable.
Thank you as well for taking the time to familiarize yourself with the pass in advance — this really helps to get the best possible experience from the Turbopass.
Your kind words truly mean a lot to us, and we’re very happy to hear that you would use Turbopass again in the future.
We hope to welcome you again on another trip soon! Best regards from your Turbopass Team
Didn’t face any major problems
Didn’t face any major problems; easy admission to the attractions
13 May 2026
Reply from Turbopass
Hello, thank you for your positive review!
We are very happy to hear that everything went smoothly and that you enjoyed easy admission to the attractions. That is exactly the experience we aim to provide for our customers.
We hope you had a wonderful trip and would be delighted to welcome you again in the future!
Your Turbopass Team
There aren't enough worthwhile…
There aren't enough worthwhile attractions.
Most of the interesting artractions in Athens are not included in the turbopass
13 May 2026
Reply from Turbopass
Thank you for your feedback. We’re sorry to hear that the selection of included attractions in Athens did not meet your expectations.
We understand that travelers may have different interests and priorities, and we continuously work on expanding and improving the range of attractions included in our passes.
Best regards
Your Turbopass Team
This pass is little more complicated…
This pass is little more complicated than other city passes that we tried.
You have to collect tickets at variuos locations and agencies, it lacks flexibility, I wouldn't do it again.
12 May 2026
Reply from Turbopass
Thank you for your honest feedback. 😊
We understand that the ticket collection process at different locations can feel complicated and less flexible compared to other city passes. Some procedures are required by local partners and attractions, but we understand that this can affect the overall experience.
Your feedback is very valuable and helps us work on making the process clearer and more convenient for future travelers.
Best regards
Your Turbopass Team
Maximising the Madrid experience
Across 4 days in Madrid we utilised 11 attractions on the Turbo Pass including half day trips to Toledo and Segovia, Segway, 3 art museums and the Bernabeu stadium. Action packed though totally worthwhile, especially with speedy access to venues and cost effective!
14 May 2026
Reply from Turbopass
Thank you for your great feedback! 😊
We’re delighted to hear that you made the most of your 4 days in Madrid and enjoyed so many attractions, including Toledo, Segovia, museums, and the Bernabéu Stadium. It’s wonderful that you experienced the pass as both time-saving and cost-effective.
Best regards
Your Turbopass Team
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