tunefulhair.com Reviews 

379
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, describing it as soft, full, and natural-looking, often noting its longevity and minimal shedding. Many people appreciate the HD and thin lace, which blends easily and simplifies installation. The customer service team is frequently highlighted for being responsive, helpful, and providing excellent communication. However, some customers experienced significant delays with shipping and did not receive tracking information promptly. A few other people also felt that the product quality was not as advertised, with some receiving hair that felt synthetic or melted with heat, contrary to expectations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the hair's quality, softness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the hair for being soft, full, true... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a strong intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more

Rated 5 out of 5 stars

Love Tunefulhair! Wigs are always full, soft and curls last ALL DAY. Ships quickly and lace is thin. Love installing their wigs it feels like I’m doing my real hair. 13x6’s are my favs mainly because... See more


Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(379)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 2 of the same exact wigs

I ordered 2 of the same exact wigs, one for my daughter and for me. Only one arrived and I didn’t know at first then when my daughter installed her wig ( AND I LOVED IT BY THE WAY ) I said where is mine, she said only one came. I’m like heck no. I emailed them they responded within hours and made it more than right. I told them
I only want the wig I don’t need anything extra. This is because the freaking wig IS THAT CUTE. And customer service is how all companies should be. I can’t wait is all I can say!!!!!!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a wig on 3/31/26 and l never…

I ordered a wig on 3/31/26 and l never received a tracking number, I sent an email and they told me it will take 4-7days to make. It should have already been shipped out. They are so unprofessional and don’t even respond back right away. I have a hair appointment that I’m going to have to cancel.

7 April 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi,friend. We are so sorry for this shipping delay. Over 80% of our orders can be shipped out within 24 hours after check out. There are some customization wigs that take 3-5 working days to process. We are truly sorry for this inconvience.I didn't find your order by your user name,would you mind send me an email to support@tunefulhair.com ?I will help you out ASAP.

Rated 5 out of 5 stars

Amazing

Amazing! highly recommend. true to length and very full

7 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY. SCAMMERS.

This is the worst wig I have ever bought. I bought the “ 13x6 HD Transparent 613 Blonde Lace Frontal Wig” From Tuneful’s Aliexpress account. The reviews seemed honest and trustworthy, I even messaged the seller prior to let them know I would be ordering and doing an honest review. When I first received the wig it seemed OK. Like something I could work with, but seemed thin. So I bought extra 613 bundles from another company so I could add thickness, not ideal but that’s life. So the day comes where I need to tone the wig so I was it in a basin with purple shampoo. After that I realised the shedding was so so bad my hairbrush was ruined with mushy blonde hair. So I go ahead and dry it anyway… IMMEDIATELY starts matting and frizzing up. I try absolutely everything. I’m drying it as its pinned down to a mannequin head, I’m drying in sections with tension using a fine tooth comb. I’m using a blowdryer with a diffuser nosel, still frizzy. I then go over the wig again with a hot straightener in sections, still frizzy and looking like its melting. I’m heartbroken because I feel so scammed and I needed this wig for an event. I installed it in an updo last night thats how desperate I was, I slept with a silk bonnet on and the hair is absolutely horrible and ruined so I had to bin it.
AVOID THESE SCAMMERS AVOID AVOID.

5 April 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend. This is Bonnie from the Tuneful official website.I am so sorry for the hair issue you encountered from the AliExpress store.I have informed our Aliexpress department of your order, and they will contact you and help you solove the issue. The Tuneful official website is a different store from the Tuneful AliExpress store, and we sell different wigs. We also offer a 30-day no-reason free return policy. We hope you can give us another chance and try our wigs next time.

Rated 5 out of 5 stars

A must buy …

This hair is definitely worth the price, takes heat well , doesn’t frizz with humidity, true to length also I got a 30 inch

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I really loved this hair

I really loved this hair! Don’t listen to the reviews. You have to get it yourself and know how to manage your hair. I tinted the roots as well and it flatirons wonderful! Not much shedding and doesn’t tangle! I have a 26 inch straight!

12 March 2026
Unprompted review

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