Celie Hair Reviews 1,534

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the hair's natural feel, softness, and lack of shedding or tangling. Many consumers highlight the impressive variety of styles and colors, and the excellent customer service, which is described as responsive, helpful, and attentive. The delivery service is frequently mentioned as super quick and efficient, with orders often arriving in perfect condition. However, some customers experienced issues with delivery, including delayed or lost packages, and poor communication regarding shipping. A few people also felt that the hair density was not as advertised, or that the quality was not up to their expectations, with some receiving products that felt synthetic or shed excessively.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the hair as... See more

Quality

Clients share positive opinions on quality, with many praising the hair as soft, beautiful, and true to... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising the speed and... See more

Order

People report positive experiences with order. Many customers express satisfaction, highlighting quick... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, patience, and... See more

Based on these reviews

Rated 5 out of 5 stars

I had completely given up on finding good-quality hair until my friend recommended Celie Hair. Ever since I made the switch, I haven't looked back. Every wig I've purchased from them has exceeded my e... See more

Rated 5 out of 5 stars

The best hair plug I have ever had! The hair quality is amazing, it came pre plucked, really full and bouncy. It is much better transfers all the wigs I previously bought and it cost so much less. I... See more

Rated 5 out of 5 stars

I’ve bought hair from celie a few times now. Admittedly hasn’t always been right first time but they have always rectified the situation and given me a number of points resulting in generous discounts... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ It was my first time ordering from Celie, and I have to say I’m really impressed! I realized I’d forgotten to add some notes to my order and sent them an email — they responded so quickl... See more


Company details

  1. Hair Product Store

Written by the company

Celie Hair as a top manufacturer has over 15 years hair experience, strives to provide top quality virgin human hair with competitive prices. Such as the most popular undetectable hd lace wig & glueless wig, lace frontal wig, lace closure wig, hair bundles and so on. We also have a professional R&D Team, design & style by Celie Mater Stylist. We launch new styles & colors monthly to exlpore more beauty, aims to provide the perfect hair for every undefined you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I'm so in love with this bob wig

I'm so in love with this bob wig. Hair fantastic and fuller, nicely cut edges and ohh I love the quality. Very soft and tangle free. True to it's description. Exactly as displayed. I am definitely purchasing again. All you out there, never hesitate about buying nice and quality hair.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order which took nearly 3…

Placed an order which took nearly 3 weeks after reviewing my wig, which was supposed to be yaki straight 360, it arrived silky straight 13X6 smelt like dog. When I questioned them they said that's there new lace. What a load of rubbish they have lied and sold me a wig that I never asked for. I bought this wig for my wedding and now have to spend another 300 dollars looking for another one. All they have offered is 40 dollars refund and so ridiculous points towards another horrible cheap looking wig. NO THANKS,

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing hair🥰

I have been purchasing from Celie Hair and trust me I love all the wigs I have purchased so far 🤩🥰

5 April 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE. 5Star Reviews May Be Fake

*Edit: You cannot find my order because I used my maiden name and email to sign in here. I am not risking you emailing and texting me all day and night again. My review is legit, I just don't want to be harrassed by you. I wanted others to be able to hear the truth without you coercing me to take my review down.

After finally deleting my review (because they kept texting and emailing me asking me to, saying that they were losing their bonuses, losing their salary, etc. due to my very truthful, albeit negative review), I could not in good conscience not come back and warn others about this site and hair quality. I was given an incorrect tracking number that was not remedied until I left my negative review here. Once they saw that, they let me know they had lost my hair and needed to send me a replacement, which then put in motion me receiving a replacement in a different color, with a tracking number that actually worked this time. Please know, that initial emails, social media messages and comments under their posts, and inquiries about this non-working tracking number were ignored until I left a negative review here. It was only after this that they reached out and conveniently let me know the warehouse had lost my order and they were sending a replacement.

I left my negative review up until I received the hair and wanted to ensure all went well with delivery. During this time, they incessantly emailed, called, and texted me asking me to take my negative review down, even offering me money and "points". I took it down so they would leave me alone, but I just wanted to be truthful and warn someone else out there. These 5 star reviews are in exchange for incentives sometimes, and they will harass you if you leave a negative review and coerce you by saying they are not receiving their salaries or bonuses until you take it down. This is predatory behavior for smelly, poor-quality hair.

Just beware. Order elsewhere. There are so many red flags and I could not in good conscience not tell you the truth as a consumer who probably works very hard for their money and deserves transparency and ease during your ordering process.

27 February 2026
Unprompted review
Celie Hair logo

Reply from Celie Hair

Dear friend, we're sorry to hear about your unpleasant shopping experience. We searched for your name but were unable to locate your order, could it be that you have confused us with another store? If you have any other questions, please feel free to contact us at any time via email, WhatsApp, or iMessage.
Email: admin@celiehair.com
Whatsapp:+86 13298256880
Imessage: +86 13298256880

Rated 3 out of 5 stars

Good hair quality/Basic styling

I ordered a pre everything wig that was wear and go. Pros: the hair was soft and of good quality. It was also precut, plucked and styled (butterfly). Also, great shipping time. Cons: hair was suppose to be 20”, however, in reality was about 16”. Also the style looked nothing like the picture so it will still require extensive styling to get the look that you want.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

I don’t feel like a valued customer

I have made several purchases and because the very last purchase was not good quality, I was asked to take my business elsewhere. It was the butterfly cut wig and it was defective but, I thought I’d give them another shot. Big mistake! I have points I could use towards my purchase but because they made a quality assurance mistake, I am being penalized. It’s okay though because, if I am going to be treated like that, I’d rather go elsewhere anyways.

19 March 2026
Unprompted review
Celie Hair logo

Reply from Celie Hair

Dear, thank you very much for your continuous support. We have checked your order multiple times and the bank has responded that your order has not passed the risk control system, the order being closed and refunded directly. This is determined by the issuing bank and we have no control over it. We hope for your understanding.

Rated 5 out of 5 stars

This hair is so beautiful and natural…

This hair is so beautiful and natural looking; it is also extremely soft as well! I haven’t done half a wig in many many years so I been trying to still get a hang of it.. and been wanting to change up my
Style. I would to get this unit in different colors or even highlights or ombre ! Just a good

16 March 2026
Unprompted review
Rated 1 out of 5 stars

I received my order FINALLY after…

I received my order FINALLY after waiting a very long time. The hair quality is not good. The red I ordered was so dark the hair looks like its black. They advertised a brighter red. The wig is giving cheap quality. When it arrived it smelled like cheap plastic. I will not be purchasing again from this company. Really bad experience.

12 March 2026
Unprompted review
Celie Hair logo

Reply from Celie Hair

Hi dear customer, we have been following up on the logistics for you and we are glad that you have received your hair. The hair you bought has always sold very well, and many customers have liked it and recommended it to their family and friends. We are so sad it didn't make you happy. We value customer's opinion highly. After noticing you received your package, we contacted you via email and WhatsApp, but haven't received a response yet. If you have any suggestions, please let us know. We sincerely hope to improve our service quality and provide you with a better customer experience. We look forward to your reply. Best wishes.

Rated 4 out of 5 stars

I was a little mad at first because…

I was a little mad at first because when i ordered my wig i got a tracking number that didn't work so i emailed them and they told me the carrier couldn't locate the package. So i told them i wanted a refund because i saw other reviews that stated their tracking number wasn't working and they was told the same thing. They told me they already shipped out more hair i was irritated at this point because i just didn't trust it. The next day they sent me the logistics and i was able to see my tracking number and today my hair arrived and the wig is beautiful. In all it took about two weeks

14 March 2026
Unprompted review
Rated 5 out of 5 stars

The best Hair!!!

I’ve always ordered my hair from Celie! I trust the quality of their products and how fast their shipping is. They also communicate every step of the process and reply to inquiries in a timely manner. I’ve recommended them to so many people and they all love the hair they receive.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

This wig is absolutely gorgeous and Is ready to be worn anytime, it was my first time buying from this company aswell but I will be purchasing from them again! Shipping was fast aswell.

Highly recommend ladies 😍

12 March 2026
Unprompted review

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