Tulip World Reviews 133

These are the most corrupt people in the plant business! They are following the Michigan Bulb model to send out completely non-viable product, not refund shipping for what should have never been an order, and then giving you a gift card so that you can pay them shipping again for what NEVER should have been shipped out in the first place! This is blatant fraud and I've reported them to the FTC! I asked for a manager or owner to contact me to explain why they are sending obviously bad products and for the bad situation they continue to put me in and no one bothers to respond. Even the replacements are worse than the originals, and they try to absolve themselves from this CORRUPT behavior by saying that their product is prepackaged in fall and they never look at it again when it's shipped in Spring! Maybe I should sell Blueberries this way? I can package them all up, store them in the heat and then never look and claim ignorance? IT DOESN'T WORK THIS WAY! These people are blatantly scamming the public and then hide from them behind the person that answers their phone, and they won't allow her to transfer the call and they won't respond! They are Absolutely NO FRIEND of the Community! This is obviously intentional. No one operates a plant business without knowing their product and what they are doing. No one sends anything to a customer and charges them money to ship something that has no chance of growing! STAY AWAY FROM THESE CHARLATANS! They are corrupt and complacent in the crimes they perpetrate on the public! Terrible People!!

RESPONSE TO COMPANY: It is frustrating to reply to such disinformation as in your reply when all you would have to do is look at what was refunded and see what was done on the invoice? You lie about communicating for months, as you haven't replied in over a month about any of the recent problems, and I have had to guess what you are doing because you refuse to tell me after you do it?

I'm asking for a refund on plants you were unable to provide. Most all the plants you send are in such poor condition that all anyone can ever say is "I think they might grow" instead of being certain? You make customers play doctor to babysit what would be considered as "Hospital plants and Throw-aways" in any other nursery. After constant daily care for weeks or months, only to have them fail, we contact you to experience more complete failure and blow offs, like unrelated, unimportant misinformation about comments that I made about a dormant plant before it had chance to grow? You do know the difference between dormancy and active growth? The Peony is failing to respond and root, similarly to the "Joker" Peony I first ordered from you, I sent u pictures of 30 new, nice Peonies I was growing and showed yours was still a firm stick with no eyes and was not rooting. Trying to comment on the condition of an ITOH Peony that is now in active growth state when you haven't even seen it is still subject to your guarantee, despite your unhelpful comments. This is why I asked to speak to an owner/manager to avoid battling through ignorance.

No one in your company will go to look at what was actually refunded on 6/10 so you continue misquoting this as already having provided me a solution and then walk away from me. Refund was ONLY for (1) Clematis Konigskind that could not be included in the 1st replacement order. The Callas you initially sent were of the wrong variety. The replacements were so badly molded and dried, not 1 was viable and should not been sent! You refunded these in that 6/10 refund. But, there are 2 other Clematis for which you did send replacements, they were in much worse condition than the originals, I sent pictures, and you only gave me what appears to be a gift card for the actual amount, not including Tax and Shipping. Although the entire order is potentially a bust, still pending the result of a Peony that isn't rooting and won't grow, you also collected tax for these items and did not include tax in the refund, which is a Federal Law punishable by $250,000 and up to 5 yrs in prison. There isn't much you do that is reputable now? Not refunding shipping and making me pay it again to place another order to get what I should have gotten originally is also a moral failure!

Why don't you start by looking at the invoice to this order and explain why the Clematis Konigskind and the Callas are shown as FREE on the Invoice now, but the other 2 Clematis are still figured into the total? Then, you can tell me what the Gift card is for on my account and why it matches exactly the cost of these 2 Clematis in question without any tax or shipping included? This is what I want refunded.

You appear to always look for a way out, not to help. Please take responsibility and deal with my problems professionally by first investigating before you post nonsense here and mislead everyone, again!

Disappointed Customer! Never again will I order from Tulip World. Ordered a bare root peony last fall. Spring time comes and noticed that leaves have traces of Tobacco Rattle Virus. Did my research and checked with local nurseries before reaching out to Tulip World. Emailed them with pictures and they claimed it was aphids that caused the leaf discoloration (very similar to on-line images of TRV). I closely inspected plant (even under leaves and surrounding area) and informed them that there is no traces nor a single Aphid anywhere on leaves and stems their response was it’s not always seen. Seems like they will come up with any excuses not to make it right. I’ll take it as a lost. Who knows what ridiculous response I’ll get next. Just wanted to warn others to please read all the reviews before you place an order with them.

Bought peony Do Tell two years ago and it flowered this year and found out it’s not the one I bought.

very poor quality bulbs freesias MOST ROTTED

After posting the bad 1star review for Tulip World customer service reached out to me and said they would ship me a new order. Thank you Tulip World.

For a Christmas present my daughter ordered me an assortment of bulbs to be shipped to me in Colorado. The bulbs were shipped to me in January. The ground here is frozen solid in January. Instead of shipping them to me they should have told my daughter they would ship at a later day due to unsuitable conditions for planting. If bulbs are their specialty, why did they ship them? I emailed the company and they said to put them in a cool place. I put them in my unheated basement. I checked on them periodically. I started noticing mold growing. I cleaned the mold off and potted them. Of all the dozens of bulbs only 2 tulips bloomed. What a waste of my daughters hard earned money.

Healthy bulbs, tons of flowers, but some grossly inaccurate photos and descriptions. That wouldnt be an issue- BUT when customers attempt to help other customers with reviews, they dont publish anything but 5 star reviews.
I only realized after my 3 and 4 star reviews were nixed, never showed up on the website, that problems with products must be known.. because those products' 5 star reviews only spoke about bulb size and shipping speed- not a single one talked about outcome/bloom. Only when I realized my reviews werent going to be published did I look further into those product reviews and notice a low review count and none mentioned blooms.
This is deliberately hiding necessary outcome information that will help their clients use their bulbs best, use their energy best.. I wrote 7x 4 star reviews that glowed about the outcome but.. beautiful flowers that were light purple not maroon, beautiful flowers, but they maxed at 8" tall and should be border plants, beautiful flowers, but they are obviously yellow, not white.

Every 5 star review was published and NO 3-4 star was.. I contacted the company and went back through my purchases.. every review on the website is 5 star. 100% Any gardener knows not everything turns out perfectly
Although most of their product is acceptable, I refuse to do business with an ethically bankrupt company.

I was very skeptical at first since I ordered crocus and hyacinth bulbs in Sept. and they didn't arrive until mid November. We planted them nonetheless and, surprisingly, they all came up. However the very best part was that these yellow crocuses did not "wilt' in the rain! Their stems were strong and they lasted in flower for quite a while! I was pretty surprised! The hyacinths performed well also.

Shop elsewhere. They do not stand by their grossly inferior product. They engage in a corrupt business practice of not honoring their guarantee. They will ask you for 1 thing, you comply, then they continue with ridiculous requests. Horrible, dishonest customer service.

Re response: They were dug up because they were rotten and squishy. Several photos were provided after the initial 1 to further evidence my claim. I agreed to REPLACEMENTS of the iris rhizomes that I spent a good time selecting. HOWEVER, I have received NO RESPONSE to my question as to what happens if the replacements are equally as awful. After reading a number of reviews, this is a legitimately concern. I have received no confirmation from you that this has been resolved. I have spent an inordinate amount of time on this already. Keep testing me and I'm going to just demand a full refund.

Some of the flower bulbs I received in March 2021 never grew, found out later that there is a time limit to reporting this problem (must be done by 10/1 as told by customer support, on the website it only says *growing season*). When I purchased, I only saw 100% grow and satisfaction guarantee! and didn't read the fine print, so buyer beware: you must contact them before October for spring planting if they fail to grow!! Not being aware of that time window, when I contacted customer support I was told they couldn't do anything about my no grow plants due to this being beyond the 10/1 date, so no credit reimbursement.

I ordered 2 amaryllis bulbs in Feb. I let them know 1 bulb was good, the other black and dried out . Didn't know how to send a picture , I'm not up on such stuff. My daughter was going to come, but ended up with covid . The one bulb was great , had 2 large flower stalks. I have never had my word questioned before ,but the other bulb is still dead, no growth after 5 weeks. I just feel I paid $24. for 1 bulb and an insult.

I have been very happy with my multiple purchases from Tulip World. At first I was hesitant after reading various negative reviews but found no evidence of any disappointments. I ordered 25 freesia bulbs, 20 dahlia tubers and 32 hyacinth bulbs in four separate shipments. Both freesias and hyacinths came on time and in excellent condition, all plump and healthy. The dahlias are due to be shipped in mid-March for Spring planting. In addition, I've found that Tulip World has the best prices and beautiful selections. So far so good as they have all been planted in the ground for my Spring garden.

Wow, I should have checked this site at first before the shopping! 90% of customers are complaining about Tulip World's business! My first order came in poor conditions, I reported it by email with photos and the next day they responded and gave me back a credit. Impressed their quick and sincere response, I placed 2nd order of the different kinds of Hyacinth bulbs. Disappointedly, they were in the same poor conditions, all moldy and rotten. I emailed them asking for a refund but this time no reply at all. Tried to reach them by chat on their website, 'Katie' disconnected me as soon as I told my order number. This is such a dishonest manner, cannot be acceptable. Instead of any reply, they started sending me advertising emails disguised as different company 'Holand Bulb Farms'. Tulip World is indeed a scum company.

Updated; The next day I posted this review here on Trustpilot, Tulip World finally replied to my email and issued the refund. It is sure it would never have happened without Trustpilot support. Thank you Trustpilot!

I certainly don't want to deal with Tulip World anymore, it's just wasting your time & money, only getting frustrations. Never ever recommend this company.

I placed the order for 8 different kinds of bulbs peonies, iris and dahlia's and more guess what I received a tiny package that has 2 iris bulbs and they were rotten so tulip word either you send my complete order and healthy bulbs or refund my money back I am so tired of scammers

The bulbs never bloomed. Overpriced and a total scam--as reported by every one of their customers. Why didn't I read the reviews before buying from them?

They wait until you’ve paid for the order then tell you shipping is delayed. Upon receiving the over $100 order - 11 of 25 bulbs were either “dust” or mush! After emails sending pictures 3 times they agreed there was a quality issue. I requested immediate replacement as all other items were planted and these 1- bulbs would complete the customer’s request design. They refused replacement and said they would credit back to the card instead. I thought I was dealing with the grower - believing now they are merely a clearing house. Calls - not returned - emails delayed - I will never use them again -

I felt it was only fair to update this review. After I wrote this review, Tulip World did contact me and ship the remainder of my order. It is just a shame that I had to write this review to get a response. The product appears to be fine. I am very disappointed in my experience so far. I wish that I had read about other experiences before I purchased.
I ordered 7 items and only 2 items were shipped and received. Both items look to be in good condition. I tried their live chat and there was no response. I tried emailing and there was no response. I tried calling the customer service three times and left messages all three times and of course there is no response. If they respond in kind, I might have a different impression. I understand that there is a labor issue for many small businesses, but I had an experience with one of their competitors where a single item was damaged and it was easy to get a replacement.

Do Not Order From Them. Dealing with this company is exhausting and frustrating. Did not return email or phone calls. Shorted the order. overcharged for what I orderes. I placed a large order in August 2021. After 2 months attempts to contact by email went unanswered. Phone calls were not answered. A message was left informing them that I would contact the credit card to cancel payment. I received a partial order shortly after. I just received the items to complete my order and it was wrong. I ordered daffodils' and received tulips instead. Again no respose from the company.

Yes, it seems like their typical behavior - shipping delays of 6-8 weeks; I finally asked for a refund and ordered from another company. Wasted my time, make sure they don’t waste yours.

I was missing two bags of bulbs in my order, so I contacted them and they said they’d ship it right away. They didn’t. I contacted them again a month later and let them know it’s now too late for me to plant them, and I would like a refund instead of the missing bulbs. Three days later they say they just shipped the missing bulbs. I ask why they would do that... They said I can contact them again when (if) they arrive for a return label and then I would get a refund. At this point the tracking info still says the package is in their possession, and had not actually been shipped. So much wasted time because they can’t do their job. I won’t be ordering from them again.

Ordered 12 types of bulbs, verified when I ordered that they would be shipped out within 7-10 business days. Checked in again when hadn't received shipping email - they said they would go out at end of that week. After that week passed without a shipping notice, asked the status again and they said would go out in 2-3 more days. All of the items I ordered were listed as "in stock," so no reason for such delays. Company just gave blah, blah, blah answers - "unexpected delays," delays with shipping (hadn 't gotten to shipping yet, so not true), just non-answers and no basis for why this last delay was really going to be the last.