I’ve had my TST bike for a bit now, and while I’ve run into a few minor hiccups along the way, I want to highlight how strong their support team has been. Every time I reached out, they were quick t... See more
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See what reviewers are saying
They advertise they are on sale but in reality, the price you pay is about 1/3 of the worth of the product they sell. A typical China business screwing Americans as much as they can. Example Price fo... See more
Ordered a new TST R7, put bike together and noticed a little tear in the seat cushion. TST is sending me a new cushion, great customer service, quick response in the same day too. Thanks, John Dami... See more
I do love the bike...There were some minor problems but I contacted customer service and so far they have been great and replaced some parts that came damaged...The bike looks and rides great and I wo... See more
Breach of guidelines
Ordering was easy.
Ordering was easy.
Shipping and delivery was prompt and on time.
It’s a great bike for the price.
The bike gets compliments wherever we go.
28 March 2025
Reply from TST E-bike
Thank you so much! We're thrilled to hear everything went smoothly and that you're loving the bike — enjoy the ride and the compliments!
Worst customer service ever
Worst customer service ever. I have been trying to call them since two weeks but no response and voice message is full so can’t even leave the voice message. The cargo bike I ordered says 28MPH max speed but it is only 20.
Also, when I bought a bike they promised me to give front basket but they didn’t send with bike, I called them and they received my call after 20 tries and they said currently basket is out of stock we will send you within a month but they never send me.
24 March 2025
Reply from TST E-bike
Hi there, thanks for your feedback and we're really sorry for the frustration caused. The cargo bike is shipped with a 20MPH speed limit due to regulations, but you can unlock the full 28MPH speed in the settings.
Please check the user manual or contact our customer service by email for step-by-step instructions — we're happy to guide you through it. Again, sorry for the trouble and thank you for your patience.
Updated review
**Updated review**
The worst to ever deal with after purchasing. One of the e-bikes I bought had battery malfunction and been parked at my house with no use for more than 50 days now and they don’t seem to care at all. They keep sending wrong battery for it and refuse to even refund me.
They are the best. Great and fast in shipping, awesome customer service and great e bikes. I love my
26 March 2025
Reply from TST E-bike
TYSM!
Reply from TST E-bike
We’re sorry to hear that the product didn’t meet your expectations. We’d love to learn more about your experience and see how we can make things right. Please feel free to reach out to our support team at support@tstebike.com so we can assist you directly. Your satisfaction is very important to us!
My stepdaughter has a new job at a…
My stepdaughter has a new job at a bank. She is fresh out of high school and needed transportation right away. The great price and this awesome bike gave her that! It's great.
15 March 2025
Reply from TST E-bike
That’s amazing to hear! 🚲💨Wishing her all the best in her career! 😊👏
Customer support is very attentive to…
When I received my TST R002 and upon unboxing it , immediately I've noticed two scratches on the back seat area and the battery . When I assembled the bike completely the front disk for the front wheel was warped . I ended up having to put a new one on to ensure my safety in the braking of my new TST R002 . Other than the scratches, I love the cool modern look it has , parts could be better in quality, but what paid for it is definitely worth it . Customer support is very attentive to needs or questions.
11 March 2025
Reply from TST E-bike
We appreciate your honest feedback! We're sorry to hear about the scratches and the front disc issue, but we’re glad you’re enjoying the bike’s modern look and value. If there’s anything we can do to help, don’t hesitate to reach out—we’re always here to assist! 🚲👍
The bike is nice
The bike is nice. It was well packaged and arrived in a timely manner. It was easy to put together. I've read reviews for people said it was hard to assemble but it is not it is very straightforward. The seat could be wider to make it more comfortable but I'm putting up with it. I tried to order a saddle seat from TST that they said would fit any TST bike but after I ordered it they sent me an email and said this seat does not fit your bike. Mine is the r o o 2. The odometer is very much off. I went on a known route that was 12 miles long and it said that I had traveled 19 miles. That's a 7 mile difference in just 12 MI. I have not downloaded the app yet. The advertising with TST is not accurate. The bike was advertised as a 1300 w Motor and it's only a 750 watt motor. The bike was advertised to do 32 mph in the ads and when I got it even the owner's manual said that the bike was supposed to do 28 miles per hour. But when you look on the bike it has a sticker that says this is a Class 2 bike and it is regulated to 20 mph. That is a misrepresentation. Otherwise I am pleased with the bike itself.
1 March 2025
Reply from TST E-bike
Thank you for your detailed feedback!
Regarding the motor power, the bike has a rated power of 750W with a peak output of 1300W, which provides extra power when needed.
For the speed, the bike is initially set as a Class 2 e-bike (max 20 mph) per regulations. However, you can unlock Class 3 mode to reach speeds up to 32 mph, though actual speed may vary based on riding conditions, rider weight, and terrain.
If you need any assistance with unlocking the speed mode or have any other questions, feel free to reach out—we’re happy to help!
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