TSC (The Shopping Channel) Reviews 365

It's a scam. Please don't order from them.
It's a super sketchy company.

They don't have most of what they advertise in their hands. They charge your card and never send the item out to you. Then when you reach out, they'll send you a fake, non-existent number to call.

After I called the fake number one of their reps sent me by email, I called their main number and was told that they couldn't reach me because they didn't have my number (you provide your number when opening a profile).

I may have to file a police report if the funds they took from my account aren't refunded.

You've been warned. As I said, they don't have the majority of the stuff they claim they do in stock. They take your money and give you the runaround. It's outright theft.

They'll probably be bankrupt soon. Good riddance.

Buyer Beware. Purchased a pair of cougar boots which I returned after a week. It was purchase in two payments. The first payment of $77.54 was charged to my credit card but after the return I noticed on my credit card I received a return of $57.93. I called TSC and they told me because I used their shipping label to return I had to pay for the shipping charges to return. So I have Less $19.61 after the return. I want people to be aware of their policies which I did not know. I will never order again from the TSC.

They make sure the customer is satisfied. I shop there alot

I ordered a “Ninja Sizzle Grill & Griddle” that was advertised on the TSC web site. They sent the much cheaper version, a different model #, which has NO Griddle. The web site shows a picture and describes two non stick 14” plates, but the cheaper model with only a grate is sent. It has taken me, after numerous phone calls, and emails (since March 8th when they received the item back, as proved by Canada Post tracking), until yesterday April 5th to get a full refund as they tried to charge me a return shipping fee. The first excuse i received is that Ninja had to refund my money as they had obviously sent the wrong item, and it would probably be 10 days. After waiting and no refund, I called Ninja but they knew nothing about it. I finally found out that it was someone right in Mississauga, not Ninja, that was selling the item on the TSC web site. With every Email and phone call i was obligated to go through the whole scenario again, despite numerous case numbers and promises of “looking into it”. It was ridiculous and frustrating. Another customer who ordered the item also posted the same situation, and asked TSC to amend the wrong advertising, however all they have done is changed the picture to reflect the one grate, the head line still reads “grill AND griddle”, and the write up still states there are two 14” non stick plates (a griddle and a grate)….. wrong. TSC does not want to take any responsibility and you have to fight to get a refund for something that they have quite clearly advertised wrongly on their web site. If its a third party seller, then TSC should ensure they are advertising the correct model. Its their reputation thats at stake. The incorrect model, which they are STILL advertising and selling, is much cheaper on every web site including Ninja’s. Never again!! They have lost this long time customer

Would give them 0 stars if I could. Been waiting over a month for a refund that I sent back. Will never order from there again.

Terrible experience with TSC. I had an order way back when that was long long long returned to the company. I heard nothing since then for months - no letters, no calls nothing until i got a call from a collection agency for an outstanding balance that TSC sent to collections. I ask that TSC PLEASE take care of this and remove me from this relentless debt collector. I just lost my wife and daughter in a car accident and don’t need this extra stress at all. I don’t owe any money and want this resolved please. The merchant reference number provided by the collection agency is $
43621788 and the amount is $647.73

Customer service is terrible if you can finally get through to them.
I have never been able to apply a discount coupon there is always an excuse. It happened to me again. Then I was unable to edit/cancel my purchase on line,
I had to do it through customer service......
This company should pay attention. There are several competitors out there with higher standards.

Rogers- should have known - Will never buy anything from them again.

I received the wrong item, it was a similar item but a different brand. I guess they try to scam people who don't notice it. Then I opened a case through their chat and was told to return the package. Since they received my return, I've never received any answer from them, and when I call, I'm told they're waiting for the seller to confirm they received the item (even though I have the confirmation through Canada Post). So basically, they tried to scam me by sending a similar item, I returned it and never got a refund or an answer from them.

SCAM!
I’d give zero star if I could. I returned two packages in their original packaging (didn’t even open) and Canada Post showed that they were delivered to the warehouse on Feb. 5. TSC has since not refunded me and continued giving excuses such as it’s a third party warehouse, and they’re in communication and would email me in 3-5 business days. Guess what? They never did. Everyone I reached out, they would find new excuses not to issue the refund. Never ever ever shop on TSC! Sincere advice, avoid this website if possible! Don’t shop there! Their agents not only will not solve your problem, they’ll also end chats when they’re short of excuses. Terrible terrible website, don’t shop there!

Their return policy is very bad. You have to pay return shipping and pay 'restocking ' fee even if it's not your fault.
I placed my order then noticed a 20% discount advised on tsc.ca. I phoned them right away but was told they could not modify or cancel my order.
Think very carefully before giving them your hard earned money.
I will not be shopping there anymore.
Amazon.ca has a better return policy.
Tsc.ca is outdated and expensive.

Returned xmas present at my cost for shipping. They claim it arrived after the 30 days, and they will not refund my money. My options, pay for shipping and have it shipped back or lose the money I spent and they will "dispose" of the item. The item was a $200.00 pair of boots. Don't be fooled by the longer return time for xmas presents. The 30 days starts when they send the package to you regardless.

trying to buy a wrist strap by peak design with a 20% coupon code but it was not working, the reason is because coupon can't be use on electronic. a wrist strap is under the electronic category? BS

I got a laptop from them. It was a Christmas gift from me to me, so I started using it 2 months after I got it. The laptop has issues and customer service won't help other than advising talk to manufacturer for a warranty.
$1300 laptop needs to be fixed after 1 month of work. Manufacturer says they don't issue refunds so it is the merchant who doesn't want to provide customer service. Will dispute transaction with my bank but meanwhile they stopped replying. Should have read reviews before placing the order.

Ordered set of sheets, queen size fitted sheet was too small (would not fit) & poor quality. Ordered ring, was bulky & cheap looking. (Not as advertised) ordered faux throw, very disappointed in quality. I’m done with TSC. Never get what you think you’ve ordered 🙁

Ordered 55.97 item wasn't what I expected returned refunded 37.80 company stole 18.17 i will never shop here EVER again. You should pay for shipping just like I did. You eat the shipping. I'll be going back to Amazon they don't charge to ship items back.

Agree with everyone who says the customer service is appalling bad . If items you ordered go missing through the post that you have paid for and never received They have no actual method of resolution other than give you a case number and say it’s in a pending resolution department!? And tell you to call back and keep checking . Months of this ? Basically yes it’s theft I’ve paid for items and not received .
This will have to go through Better Business Bureau as TSC has my money

Long story short- will never buy at TSC again. Spent more time on phone and emailing between TSC and delivery company(Post Media) than necessary. Would have made more sense to pay more for the same product elsewhere and have no hassles. Have paid $10 more for the product that I ordered the 2nd time due to poor delivery and still waiting for a refund for the “undelivered” package that is most likely “lost” due to the inept delivery company. 🤬This is still an unresolved issue!!!!

I ordered 2 Beckman household cleaning products with a cedar scent. I received air freshener with a rain scent, one small sample toilet cleaner with cedar scent and a larger bottle of toilet cleaner that was pine scented. Being a trusting customer after ordering for years, I disposed of / recycled all the packaging materials. So now I cannot return them and have to pay for re-stocking - I don't think so. I will be very discerning when I shop with them in the future.

Sharp
Good price
Fast
Thanks TSC