The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My credit card canceled the purchase, I deleted my information, and yet the sale was still completed. That is suspicious. I had hoped to cancel the transaction.
Company replied
Purchsed as alternative to the usual treatments that dont seem to really work. Only time will tell if effective. Was easy to order, and shipping was fairly quick.
Company replied
Easy to use product, small improvement in nails. Huge problems ordering and ended up with extra items, contacted customer services told unable to change order even though I placed it online 20 minutes... See more
Company replied
3.6
Average
3K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product had a lot of good reviews
The product had a lot of good reviews. After ordering the company kept in touch. The only negative was the hard sell after ordering; on the website a barrage of requests to order more of the same item, which is silly, makes no sense as you don't know if the product works, annoying when you just want to order and pay.
18 May 2026
Unprompted review
Reply from TryOrivelle
Hello Ms Michele,
Thank you for taking the time to share your honest feedback with us. We truly appreciate both your kind words and your constructive comments.
We’re glad to hear that you felt supported by our team’s communication after placing your order. Providing a helpful and attentive customer experience is very important to us.
We also appreciate your feedback regarding the additional offers shown after checkout. We understand how that experience may have felt overwhelming, especially when you simply wanted to complete your purchase smoothly. Feedback like yours is incredibly valuable and helps us continue improving the overall customer journey.
Thank you again for your support and for giving Orivelle a try. If you ever have any questions or additional feedback, please feel free to reach out to us at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
The price and great product
The price was higher then though but looking forward to receiving the product to try it out
25 May 2026
Unprompted review
Reply from TryOrivelle
Hello Lisa,
Thank you for sharing your feedback with us. We truly appreciate your honesty and understand your concern regarding the final price.
We’re grateful that you’ve chosen to give Orivelle a try, and we hope you’ll be pleased with your experience once your order arrives. Our goal is to provide a simple and supportive self-care solution that helps improve the appearance of healthier-looking nails with consistent use.
If you have any questions at all while waiting for your order or once you begin using the product, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
My experience to date with anti fungus treatments
I have been using anti fungus medications
Both over the counter and for the last several years from my podiatrist.
None of them are effective.
I am trying yours because of all the positive comments from people who have used your product.
My attitude is "why not?"
I look forward to receiving the product and seeing for myself whether or not it is effective for me!
24 May 2026
Unprompted review
Reply from TryOrivelle
Hello Jim,
Thank you for taking the time to share your experience and thoughts with us. We truly appreciate your openness and understand how discouraging it can feel after trying so many different options over the years.
We’re grateful that the positive experiences shared by other customers encouraged you to give Orivelle a try. Our goal is to provide a simple, natural self-care solution that supports the appearance of healthier-looking nails and fits easily into your routine.
We hope your order arrives soon and that you’ll have a positive experience using the product. If you ever have any questions or need support along the way, please don’t hesitate to contact our team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Good explanations
Good explanations, natural ingredients; ease of ordering
23 May 2026
Unprompted review
Reply from TryOrivelle
Hello Catherine,
Thank you so much for your kind feedback! We’re delighted to hear that you appreciated the clear explanations, natural ingredients, and smooth ordering experience.
At Orivelle, we’re committed to creating simple and thoughtful self-care solutions that customers can feel confident using, so your words truly mean a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to help.
Warm regards,
Orivelle Team
Absolute scam
Absolute scam! I placed an order on May 22nd and litterly 10 mins later when I discovered I had been overcharged I tried to cancel and was told it was too late it was processed. Got a further email to say it would be dispatched in 24 hours and yet another to say it would be dispatched within 1 to 2 working days. Seriously! My reply to each email was to highlight the time frame and the overcharge. And today May 24th an email to say my order is shipped.Then Mia took over and I requested a cancellation and refund again and also the email address for the MD of the company. Got the same generic rhetoric again. I was lucky that I had gone through PayPal and was able to cancel the subscription straight away. They just keep fobbing you off with all these emails in the hope that you will go away but I won't.
Steer clear. Product may be good (don't know yet) but their integrity and consumer service is not.
25th May the usual claptrap reply and here is the email they "reached out" to me with.
Precious (Orivelle)
May 25, 2026, 02:05 EDT
Hello Carol,
Thank you for your message.
We understand the confusion and appreciate the opportunity to clarify.
The promotion refers to the overall savings compared to the regular retail price. Normally, 3 pens would cost €99.99 in total. With the current promotional discount applied, the total comes to €41.97, which reduces the effective price per pen significantly.
The wording “2 pens + 1 free” is intended to reflect that the discount value is comparable to receiving one item at no additional cost versus the standard pricing, rather than indicating a separate standalone free item line on the order.
We apologize if the wording caused any misunderstanding.
Regarding your request for management contact details, our support team is authorized to assist with order-related concerns and returns. As advised previously, once the parcel is delivered or reaches your local carrier, you may contact us and we will gladly provide the return instructions for a full refund in accordance with our return policy.
Kindly, Precious
Orivelle Team
May 28th latest email needless to say I didn't accept their offer.May 28, 2026, 02:54 EDT
Hello Carol,
I hope this message finds you well.
We understand the importance of addressing your recent concerns, and we appreciate the feedback you've shared with us. After careful consideration, we would like to make an exception and offer a 50% refund for your purchase. Additionally, you may keep the items without needing to return them to us.
As part of this resolution offer, we kindly request that you consider removing the review you posted about your experience with us. Your cooperation in updating or removing the review will help us ensure that our service reflects the positive resolution we've offered.
Please let us know once you’ve had the chance to consider our offer and request and we will promptly proceed with the refund. Your feedback is valuable to us, and we’re committed to continually enhancing our services.
Thank you for your understanding and cooperation in this matter. If you have any questions, we're here to help.
Warm regards,
Alora, Orivelle Team
22 May 2026
Unprompted review
Reply from TryOrivelle
Hello Carol,
We’re sorry to hear that your experience has not been as expected, and we truly appreciate you bringing this to our attention. Our support team has already reached out via email in hopes of resolving the issue for you as quickly as possible.
Please take a moment to chebck your inbox, including your spam or junk folder, for our message. If you’re unable to find it, feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away and work toward a positive resolution.
We value your feedback and appreciate the opportunity to make things right.
Warm regards,
Orivelle Team
good quality products
23 May 2026
Unprompted review
Reply from TryOrivelle
Hello zozza,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the quality of our products.
At Orivelle, we’re committed to creating carefully crafted products with thoughtfully selected ingredients that customers can feel confident using, so your support truly means a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
I was a skeptic at first.....
I am from the Show Me state so I am a born skeptic, but I decided to give Orivelle anti-fungus treatment a try because they offered a 30 day money back guarantee and what my dermatologist provided didn't work. Now, after only 11 days of using it 2 times a day, morning & evening, I have seen a measurable improvement in the toe nail's appearance. I also liked the follow up to see if I was satisfied with their product and learned this was a process that could take awhile before the 'new' nail growth is fully complete. I ordered more knowing toe nails grow 1/2 as fast as finger nails.
12 May 2026
Unprompted review
Reply from TryOrivelle
Hello Gary,
Thank you so much for taking the time to share your thoughtful experience with us. We truly appreciate your honesty and completely understand being cautious when trying something new, especially after other options did not meet your expectations.
We’re so pleased to hear that you’ve already noticed an improvement in the appearance of your nail and that you’ve felt supported throughout your experience with Orivelle. Consistency and patience are such important parts of any nail care routine, and we’re grateful you chose to continue the journey with us.
Your feedback means a great deal to our team, and we’re honored to be part of your self-care routine. If you ever have any questions or need additional support, please don’t hesitate to reach out to us at customercare@tryorivelle.com — we’ll always be happy to help.
Warm regards,
Orivelle Team
Solid emphasis on educating prospective…
Solid emphasis on educating prospective customers on the science involved. Also the offering of various levels of participation (several buying options).
23 May 2026
Unprompted review
Reply from TryOrivelle
Hello Michael,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you appreciated the educational information provided as well as the flexibility of the different purchasing options available.
At Orivelle, we believe customers should feel informed and confident when choosing products for their self-care routine, so your comments truly mean a lot to us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
The delivery is fast
The delivery is fast, accurate, and thorough. After using the product for ~2 weeks, I haven't seen any positive changes yet, but maybe it can help with nail fungus.. 🙂
23 May 2026
Unprompted review
Reply from TryOrivelle
Hello Nóra,
Thank you for taking the time to share your experience with us. We’re so glad to hear that your delivery experience was fast, accurate, and thorough.
We also appreciate your honesty regarding your results so far. Nail care routines can take time and consistency, and many customers find that visible changes in the appearance of their nails develop gradually with continued use.
We’re grateful that you’ve chosen to give Orivelle a try, and we truly hope you continue to have a positive experience. If you ever have any questions or need support along the way, please feel free to contact our team at customercare@tryorivelle.com — we’ll be happy to assist you.
Warm regards,
Orivelle Team
Ordering web page is not clear, aggressive marketing and/ or borders on intended confusion and poor clarity
5/22/2026-Ordering web page navigation is bordering on intentional confusion aggressive marketing or inept page design, when ordering will not give clear checkout on order...it flips to yet another product page (spray) and then saying "no" doesnt mean "no"...it flips to auto order agreement where you check out thinking you confirmed ordering your first item from first page but found it signs you up for auto ordering though you said "no" to second page item (which is a spray)...I got charged for duplicated order of my initial order...double checked paypal...thats how i found out their 2nd page went ahead and charged for a 2nd duplicate order though you tapped the only prompt that said "no"...had to contact paypal to cancel auto pay sign up and put in dispute the second order i did not press "ok" to add nor try promotion to my first (pen) order... navigating order page is not straight up and straight forward. Im hoping for all this frustration and time wasted to correct ordering page "glitch" my trying the product will be better a experience. Hope reason is ordering on phone is glitchy compared to desk top or pad...giving benefit of doubt.
As of may 25th, have received multiple customer service emails which is comforting im hoping,they are having difficulty locating my first consented/intended order though i have confirmed email,paypal transaction id#,address,date of purchase,name,...gave email address of preference on THEIR order page (because of and due to recent msn.com outlook hack...locked my msn email for security update protocol). Working this out now "for privacy" give them paypal registered email i'm guessing though i provided email preference due to reason above...still working through "order recognition"
5/27.2026-the order seems corrected and resolved, duplicate order and paypal payment reversed and refunded, original order intended is on the way, correct charges have been clarified and applied, dispute on paypal have been removed, seems all is improving... looking up which was all i wanted to begin with. customer service has been polite though wordy but getting results and they are being responsive.
As of 5/28/2026- all has been corrected , shipment received, we'll see effectiveness of product, staff to correct was engaging and polite. issue resolved to satisfactory conclusion.
22 May 2026
Unprompted review
Reply from TryOrivelle
Hello Dr Hashimoto,
We’re sorry to hear that your experience wasn’t as expected, and we truly appreciate you bringing this to our attention. Our support team has already sent you an email in hopes of resolving the issue as quickly as possible.
Please kindly check your inbox, including your spam or junk folder, for our message. If you’re unable to find it, feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away and ensure your concerns are properly addressed.
Warm regards,
Orivelle Team
All of the great information and…
All of the great information and testimonials and great price persuaded me to try this product. Not to mention the money back guarantee as well.
21 May 2026
Unprompted review
Reply from TryOrivelle
Hello Gayle,
Thank you so much for your kind feedback! We’re delighted to hear that the information, customer experiences, pricing, and money-back guarantee helped you feel confident in giving Orivelle a try.
Our goal is always to provide a supportive and transparent experience so customers can feel comfortable and informed throughout their journey with us. We truly appreciate your trust and support.
If you ever have any questions or would like assistance along the way, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
When a presentation is given in a…
When a presentation is given in a professional manner rerely are the results not professional.
You have my 110% support.
Sir Don Rochon Vivat Jesus
21 May 2026
Unprompted review
Reply from TryOrivelle
Hello Karo,
Thank you so much for your incredibly kind words and support! We truly appreciate your confidence in Orivelle and are honored by your positive impression of our presentation and approach.
Our team works hard to provide a professional, informative, and supportive experience for every customer, so feedback like yours means a great deal to us.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Absolute scam
Absolute scam. Impossible to get out of their upsell page without clicking on an icon that just implies you don’t want more product at a large discount. What it really does is charge for that item without a discount. In effect, a double negative for the consumer.
21 May 2026
Unprompted review
Reply from TryOrivelle
Hello Thomas,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
To better assist you and help improve your experience, we previously requested some additional order details. Unfortunately, we have not yet received the information needed to investigate the matter further.
Please contact us at customercare@tryorivelle.com with your order details, and our support team will be happy to look into your concerns and assist you as quickly as possible.
Warm regards,
Orivelle Team
I dont know enough as yet to write an…
I dont know enough as yet to write an honest review
20 May 2026
Unprompted review
Reply from TryOrivelle
Hello Joseph,
Thank you for taking the time to leave a review and for your honesty — we truly appreciate it. We completely understand that it can take some time to fully experience a product before sharing detailed feedback.
We’re grateful that you’ve chosen to give Orivelle a try, and we hope you’ll have a positive experience as you continue using it. Our goal is to provide a simple and supportive self-care solution made with thoughtfully selected natural ingredients.
If you have any questions along the way or would like any assistance, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
Trying product to see if it works
Well the process of ordering the product was easy.
I have a friend that actually use the product and she recomends it highly along how it actually worked for her in a matter of weeks.
I reseach you guys out on line , the video had was very informative, that motivated me to act upon the sale you were promoting. Lets hope it works for me as well as it did for my friend.
22 May 2026
Unprompted review
Reply from TryOrivelle
Hello ek,
Thank you so much for sharing your experience with us! We’re delighted to hear that the ordering process was easy and that the information and videos provided helped you feel confident in giving Orivelle a try.
It’s also wonderful to know that a recommendation from someone you trust encouraged you to take the next step. We truly appreciate your support and hope you have a positive experience as you begin using the product.
If you ever have any questions or need assistance along the way, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll always be happy to help.
Warm regards,
Orivelle Team
Straight forward purchase
Straight forward purchase. Good value for money.
Item not tried yet.
20 May 2026
Unprompted review
Reply from TryOrivelle
Hello Alex,
Thank you for your feedback and for choosing Orivelle! We’re delighted to hear that you found the purchasing process straightforward and felt the product offered good value.
We hope your order arrives soon and that you’ll have a positive experience once you begin using it. Your support truly means a lot to us.
If you have any questions along the way or would like any assistance, please feel free to reach out to our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Brian,
Thank you so much for your kind feedback! We’re very pleased to hear that your purchase experience was handled professionally.
Providing a smooth, supportive, and positive experience for our customers is very important to us, so your comments truly mean a lot to our team.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@tryorivelle.com — we’ll always be happy to assist you.
Warm regards,
Orivelle Team
Update
Total scam in regards to marketing, return and billing practices!! Go elsewhere. Stay away!!
Updated. The refund has been issued. It was a long process but it's finally done. It's a legitimate company. However, be aware of their marketing practices so you don't get stuck with unwanted products
22 May 2026
Unprompted review
Reply from TryOrivelle
Hello Nils,
We’re sorry to hear that your experience wasn’t as expected, and we truly appreciate you bringing this to our attention. Our support team has already sent you an email in hopes of resolving the issue as quickly as possible.
Please kindly check your inbox, including your spam or junk folder, for our message. If you’re unable to find it, feel free to contact us directly at customercare@tryorivelle.com so we can assist you right away and ensure your concerns are properly addressed.
Warm regards,
Orivelle Team
Reply from TryOrivelle
Hello Bruce,
Thank you for choosing Orivelle and for giving our product a try. We truly appreciate your interest in finding a more natural approach to your self-care routine.
At Orivelle, we’re committed to creating products with thoughtfully selected ingredients designed to support the appearance of healthier-looking nails in a simple and gentle way.
If you ever have any questions or would like assistance along the way, please don’t hesitate to contact our support team at customercare@tryorivelle.com — we’ll be happy to help.
Warm regards,
Orivelle Team
NOBODY GETS BACK TO YOU WHEN YOU WANT TO RETURN!! WHAT IS WRONG WITH THIS COMPANY?!
I also when ordering was put onto different pages to add more and I didn't want them, yet they added them to my cart?! Then Mia at customer service was very quick to email me back - I said I didn't want ANY of the products and she advised to email her once I received them. I did so, and emailed her right away and she will let me know the address and how to return, but now radio silence from the entire company (after sending 5 emails and 2 phone calls). Such CROOKS!! I need to return all of the products (still in original mailing packaging haven't opened it) ASAP and have my VISA refunded ASAP!!
19 May 2026
Unprompted review
Reply from TryOrivelle
Hello TEE,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
To better assist you and help improve your experience, we previously requested some additional order details. Unfortunately, we have not yet received the information needed to investigate the matter further.
Please contact us at customercare@tryorivelle.com with your order details, and our support team will be happy to look into your concerns and assist you as quickly as possible.
Warm regards,
Orivelle Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.