Novel Reviews 184

They Closed my account with 7973$ for no reason and I have been emailing this company for over a month now 1 week and they. They keep telling me the bank is delaying the check, I have even called FIVE STAR BANK In so many Branches and they told me They don't work with Novel. So please be careful at first they will treat you nicely but in the end, when you start making Good Funds they will run away with your funds. be careful.

Needed a bank for my company, but didn't want to go in person so Novel was perfect for that. Didn’t have to go to the us

They closed my account without any reason i had $8000 in my account they said they are gonna mail the check but a month a has been passed no check has been mailed yet.

Novel deserve 5 stars for such commendable services!

Been using for a month now and can say it is perfect. All the features of the big banks, and more for foreigners

Formed a company with their partner company jumpstart, and they automatically applied for this bank account. Works perfectly

Great service, fast answering, and even faster problem solving.

Great experience overall!

i run an ecommerce company, and they fit all my needs.

I am using this to aid in my investing in real estate in the US. Works exactly for my needs, and didn't need to come to the US in order to open it

Had an issue with transfer, but support is great so I will continue using

As a novel customer I’m always impressed with the quality and professionalism of this service. Especially when I need to communicate with Grace from support. I recommend Novel to anyone. If I could have given more than 5 stars I definitely would. Keep it up

I have just had an extremely unpleasant and unprofessional experience from Novel! I have a business for a year now. I applied with Novel, and after verification of documents and back and forth inability to read my documents, on January 26,2024 my account was approved.
Today, I received an unpleasant email notifying me that that my Novel account was closed due to “non-activity”, but when I sign in, I get a notification that the account “was closed due to suspected fraud”. I don’t understand what fraud have I committed when the account is still new and that I still have not conducted any transactions. This is truly unfair action. Extremely unhelpful support. Now I understand why they have unpleasant experience recorded by users on trustpilot. This is such a disappointing experience with Novel.

Great onboarding experience, warm and diligent attention via email from the team, and solid banking platform. Couldn't ask for more from starters. Thank you, Novel!

Grace, she is very attentive and quick to resolve queries. She was also very kind.

They have closed my account without giving a proper reason. They are saying some fraud. I am still unsure whether I will receive my hard-earned money.

One of the worst experience had in my life. Our company is solid and strong inside of the US, but this "bank" just decided to close the account without any particular reason, explanation and, even worse, without any prior notification. They just froze our money refusing to transfer it to another bank account and with the only possibility to send a check without a tracking number (unbelievable). From the reviews I understand it's not the first case and seems a common pattern for this "bank". Don't waste your time with them and move to better and reliable alternatives.

No reply from their support team, no way to get our money back!

They have closed my account and locked money inside without paying it out (not a large amount) and refused to transfer it to another bank account and saying it must be a check which they didn't send, then they took the renewal fees and I can't login to revert it.
Really unprofessional and hope it is not a scam

They closed my account unexpectedly, with the excuse that it had to do with ' new US treasury regulations'. I offered to provide invoices and documents, proof that I run a legal business with real law abiding clients but they refused. I had to wait almost 2 months in order to receive my balance in a check over mail. Though CX was responsive through email, the whole process was an ordeal. I do not recommend this so called bank -because it's not a real bank- at all.