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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, responsive, and supportive, making their interactions pleasant and productive. Many people highlight the excellent customer service, noting that their concerns are genuinely listened to and addressed in a timely manner. The overall service is frequently described as smooth, professional, and easy to use, with consumers appreciating the quick response times and the efficient process from start to finish. However, some customers also noted that while responses from support are usually quick, they are occasionally not helpful and tend to focus more on continuing charges rather than resolving specific concerns. Additionally, a few people mentioned that the company's services are limited to a specific age range (21-64 years old), which can be a point of dissatisfaction for those outside this demographic.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer support.... See more

User experience

People report positive experiences with user experience, consistently highlighting the ease of use across... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and prompt... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I just want to take a moment to share how great my experience has been with Measured. From the very beginning until now, everything has been smooth, professional, and consistent. I haven’t had... See more

Company replied

Rated 5 out of 5 stars

5 Stars I’ve been using Measured as my GLP-1 provider and I honestly couldn’t be happier. They’ve been incredibly helpful every step of the way. Not only are they responsive through the chat feature,... See more

Company replied

Rated 5 out of 5 stars

Everyone from the insurance team, client team, nutritionist and the physicians have been super helpful and responsive. Partnered with them on my weight loss journey a little over a year ago. Down 60 p... See more

Company replied

Rated 5 out of 5 stars

Since I started Measured I’ve seen a change in my weight. The staff they have is very informative and responsive. They answer questions in a timely manner. Any issues with pharmacy or medication they... See more

Company replied


Company details

  1. Medical Clinic
  2. Weight Loss Service
  3. Wellness Program

Written by the company

Measured is a modern medical clinic focused on weight management and longevity. Our clinicians combine evidence-based care, personalized nutrition, and advanced medications like GLP-1s to help patients reach sustainable results. We offer convenient telehealth visits, lab testing, and ongoing guidance to support long-term health and vitality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Measured has been consistent, responsive, and helpful.

7 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you! Glad we’ve been able to support you along the way.

Rated 5 out of 5 stars

Easy to sign up and completely virtual…

Easy to sign up and completely virtual so that it doesn’t feel like a chore. Easy to understand instructions and the price is great! I’m also able to use my FSA benefit card to pay for my GLP-1 #AWESOME

6 April 2026
Unprompted review
Measured logo

Reply from Measured

This is awesome! Thank you! 😄 So glad everything has been smooth, easy to follow, and that the FSA option has been helpful too!

Rated 5 out of 5 stars

Very caring and responsive clinicians

Very caring and responsive clinicians, I am thrilled with my experience thus far!

6 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you for your feedback! We’re thrilled to hear you’ve had such a positive experience with our clinicians. We're here for you every step of the way!

Rated 1 out of 5 stars

I'm 67

I'm 67, pretty healthy and would like to lose 20-30 lbs. I went through the process and the results were that I'm too old, they only provide service for 21-64 year olds. Wow, I didn't expect that.

6 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you for your feedback. We’re sorry for any frustration this caused. Our program criteria are designed with patient safety in mind, and we appreciate you bringing this to our attention as we continue to improve.

Rated 5 out of 5 stars

Weight loss journey

They have been so valuable in this journey. Im so glad I trusted them and the membership fee is not high. Thank you so much!

15 May 2025
Unprompted review
Measured logo

Reply from Measured

This means a lot. Thank you! We're so glad you trusted us and that it’s been worthwhile for you.

Rated 5 out of 5 stars

It's a win-win-win!!

Absolutely super-duper experience - great patient care, terrific customer service, very respectful staff, stellar pricing!!

5 April 2026
Unprompted review
Measured logo

Reply from Measured

Super-duper review deserves a super-duper thank you! 😄 We really appreciate you sharing this!

Rated 5 out of 5 stars

Measured is one of the best providers…

Measured is one of the best providers I’ve dealt with. Super responsive and attentive, shipping is so quick and reliable. Been using them for over 2 years and they have always been great. Thank you Measured

5 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you so much for your continued trust over the past 2 years. We’re so glad you’ve had a consistently positive experience with our team and service!

Rated 4 out of 5 stars

Helpful & easy to use

Helpful & easy to use. great if you need a little help to lose that weight.

4 April 2026
Unprompted review
Measured logo

Reply from Measured

Glad to hear this. Thank you! Sometimes that extra support makes all the difference.

Rated 5 out of 5 stars

I decided to try Measured after…

I decided to try Measured after deciding I needed a change. I was embarrassed to go to my kids sporting events as I was always the “fat mom”, I didn’t want my kids to be embarrassed of me and I wanted to make sure I was around for them! Measured providers and customer care team has shown me so much care and compassion! They’re responsive, respectful, and understanding. If they don’t think the you want to try is a good fit or if it’s bad for your current health, they will not prescribe it and will explain their reasons. I will always recommend measured to my friends and peers!

4 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you so much for sharing this. It truly means a lot. We know how personal this journey can be, and we’re so glad you’ve felt supported, respected, and cared for along the way. Your reasons for starting are so powerful, and we’re honored to be part of your journey. We appreciate your trust and your recommendation more than you know.

Rated 5 out of 5 stars

This healthcare group is amazing!

This healthcare group is so responsive about everything. I love how they are adding new features. As a busy person I really appreciate the reminder to request a refill. I am very pleased that I chose Measured to assist with my weight loss journey!!!

3 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you for your kind words. We’re glad the reminders and support have made things easier for you. Thank you for choosing us!

Rated 5 out of 5 stars

Customer service is great

Customer service is great. Already 5 pounds lighter.

2 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you for sharing! We’re happy to hear the team has been helpful, and congratulations on your progress so far!

Rated 5 out of 5 stars

They are easy and convenient and they…

They are easy and convenient and they are quick to respond and get you your medication. And the medication works. I am very happy with them.

3 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you for your kind words. We're glad everything’s been smooth and working well for you!

Rated 5 out of 5 stars

I love this company

I love this company, in has been so easy to navigate the app. Easy communication! I have lost 18 pounds in a little over a month !
I’m a real person I’m telling you if you this is the company for you ! I already feel so much better ! There’s also B12 in it so I have more energy! Just order it !

2 April 2026
Unprompted review
Measured logo

Reply from Measured

That's amazing progress! So happy to hear you’re feeling better and more energized. We really appreciate your enthusiasm and support - thank you!

Rated 5 out of 5 stars

Measured has been amazing

Measured has been amazing. The app is very user friendly with plenty of notifications on next steps. The medication also arrived when Measured said it would, I am also very pleased with how easy it is to refill meds and track your progress.

2 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you for the thoughtful feedback! We’re glad the platform has been easy to navigate and that managing refills and tracking progress have been simple.

Rated 4 out of 5 stars

It was fast and easy to create a…

It was fast and easy to create a profile and get started. Emails and text to keep you on track was a great help!

1 April 2026
Unprompted review
Measured logo

Reply from Measured

Thank you! Glad it was easy to get started and that the reminders helped.

Rated 5 out of 5 stars

After trying two other providers

After trying two other providers. It was greatly appreciated how much better Measured is. Clear and concise communication. Speedy shipment of meds well before I'm close to running out. The docs answered all my questions in the chat. Also meeting with my nutrition coach today to help fine tune my diet to reach my ultimate goal of 180 lbs.

1 April 2026
Unprompted review
Measured logo

Reply from Measured

We really appreciate you sharing your experience. It’s great to hear that our team has been responsive and that everything has been running smoothly. We're excited for you on your nutrition counseling sessions - cheering you on as you work toward your goal!

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