Fi Reviews 

459
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, most reviewers were somewhat happy with their experience overall. Pet owners find the location tracking tools very convenient for keeping an eye on their dogs during walks and outdoor adventures. Many consumers also appreciate the detailed health and activity metrics that help monitor their pets' daily wellness. However, some customers also noted persistent issues with GPS accuracy and slow response times during emergencies. Others mentioned that customer service is frequently unhelpful when trying to resolve technical problems or request refunds. People additionally reported that the battery life sometimes falls short of expectations and app connectivity can be unreliable.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many highlighting reliable GPS tracking... See more

User experience

Clients share ambiguous opinions on user_experience, reflecting both frustration and appreciation. While many... See more

Quality

People report ambiguous experiences with quality, revealing a deep divide among consumers. While many... See more

Application

Reviewers share mixed feedback about the app. Some customers find it extremely easy to use, highlighting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions on the support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The GPS is slow I can be 10 miles down the road before it ever registers he's left home battery goes dead within a few days I have to charge about twice a week. I can look at the phone and it will sho... See more

Rated 3 out of 5 stars

The walking track information shown is very seldom accurate. Sometimes it is WILDLY INACCURATE! I've spent hours documenting the problems and sending screenshots, verbal descriptions, etc. in to Fi... See more

Rated 3 out of 5 stars

I love the tracking, but I think the fee is too high and they have no way of disabling the social media stuff which I hate. Also, they make App changes and the don’t work. The current app version... See more

Rated 4 out of 5 stars

The community aspect is great. The step tracking can be misleading if your dog plays a lot because the pedometer mistakes head movement as steps. The GPS isn’t super accurate. Not sure yet if I’ll con... See more


Company details

Information provided by various external sources

The next generation of smart dog collars: 3 months battery life, location and activity tracking and the world’s first collar on LTE.


Contact info

3.4

Average

TrustScore 3.5 out of 5

459 reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(459)

239 reviews in the last 12 months

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Rated 4 out of 5 stars

I love the collar

I love the collar. It provides a lot of peace of mind. My only complaint is the battery life starts out AMAZING but has gotten to be less over time. It still works great and holds a charge several days, just much less than when it was new.

31 March 2025
Rated 5 out of 5 stars

Wished I had this with my 1st dog.

This is my second dog and I believe that if the Fi was around 20 years ago I would have bought it for my first dog. The accuracy is incredible for the GPS. Of course yours may very, but for us and while traveling it's been great. Even if I didn't need the GPS. All the sleep and daily activity information the Fi provides is beyond helpful. It really helps me determine if our dog is tired and getting cranky or just needs a puzzle box to play with. At one point when our dog was like 7 months old and I was having a hard time. Non-stop energy and his puppy 🧠 is trying to figure out how to settle and relax. I get a call from my wife. She logged into our Fi account after I messaged asking for help. I was exhausted. She told me to put the little guy (65lb GSD) down for a nap. Turned out he had only slept for like 10 hours. So that feature is another reason why I feel this product and service deserves the 5-stars.

8 October 2025
Rated 5 out of 5 stars

I believed we had a whonky collar that…

I believed we had a whonky collar that showed my daily walks with our dog Margo cutting into lawns and even going through backyards, the map looked like a drawing from a preschooler.
One simple request for assistance to Customer Service provided a simple and quick response to simply have the app open and running BEFORE we left our Safe Zone. That’s it problem solved.

Thank You

13 August 2025
Rated 5 out of 5 stars

I love using fi

I love using fi. It’s great fun keeping track of my pups steps. During the week we have a dog sitter in the afternoon, and the app allows us to make sure our pup is getting exercise and keeps track of where she is. I highly recommend.

17 October 2025
Rated 5 out of 5 stars

We love our two furry friends and FI…

We love our two furry friends and FI gives us the insight into their lives. We can see their activity level, their sleep patterns and how their day went. What has amazed us as how both Hank and Snoopy get upset when we take the FI collar off them to charge it. Snoopy acted like he'd snatch it off the base given half a chance. Hank just gave me a bad look, it's mine.

17 October 2025
Rated 5 out of 5 stars

Great device

Great device. Tons of interesting data points. Long lasting battery. Small size makes it barely noticeable. Great design.

17 October 2025
Rated 2 out of 5 stars

Not worth the money

Everything was going great for like the first week I got it. After that, pretty much nothing was accurate. Tracking the walks aren’t accurate, car rides aren’t accurate, my dogs rank isn’t accurate, the app is kind of confusing and the flashlight takes like 2 minutes to turn on after you pressed it on your phone which is really weird. It’s kind of been a waste so I’ll be returning after the 3 months I bought is over.

16 October 2025

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