Bliss Cosmetics Reviews 114

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many consumers encountered issues with receiving their orders, with some reporting that products never arrived or were incorrect. People also expressed significant dissatisfaction with the refund process, noting that requests were often ignored or met with unhelpful, generic responses. Customers frequently mentioned poor experiences with customer service, highlighting a lack of effective communication and slow response times. Several individuals felt that their concerns were not adequately addressed, leading to frustration and a sense of being disregarded.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express significant frustration due to not... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, such as... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report receiving only canned... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Many customers report significant delays, with some... See more

Based on these reviews

Rated 2 out of 5 stars

This is the second time I have ordered Bliss Elixir. The first time, waited ages for them to arrive after an angry e mail from me! I thought this couldn't happen to me again, and I really love the ser... See more

Rated 1 out of 5 stars

I have been in communication with Bliss Cosmetics since December 2024 regarding a returned consignment (an unwanted Christmas gift) and the associated credit. Proof of Posting was provided but t... See more

Rated 1 out of 5 stars

Horrible company. I placed an order on 9/30 and twice have received emails that the order has been shipped. I have never received anything. When I ask for a refund I am told they can’t issue refu... See more

Rated 1 out of 5 stars

As of today 12th August 2025, I am still waiting on a refund requested on 12th April 2025. I have never received product. I have emailed them 18 times and every response is AI generated. Not po... See more

Rated 5 out of 5 stars

Ok I was skeptical at first but WOW! This serum is incredible. The quality is outstanding - you can tell it's made with premium ingredients. Bliss Cosmetics really knows what they're doing. The bottle... See more

Rated 5 out of 5 stars

I ordered the Botox elixir 3 months ago. Ordering was easy, delivery quick. After less than 3 months my skin & wrinkles have improved significantly. Great moisturizer too. I will definitely re-o... See more

Rated 5 out of 5 stars

I had doubts that their products would work. After using botox bliss elixir for one month I noticed dark spots disappearing and wrinkles becoming less visible. I've used it for 3 months yesterday. Jus... See more

Rated 5 out of 5 stars

My experience shopping was troublesome, because my Credit Union kept stopping the transaction. (Bliss was not the problem.) I wasn't able to buy the cream, because of the CU. If you want the biggest d... See more

Rated 5 out of 5 stars

I ordered this product but was skeptical if it really works. I waited months to comment because I wanted to make sure it works. All I know is it works great. My skin is soft and smooth. I use i... See more

Rated 5 out of 5 stars

Great products and customer service. Fast shipping. Love the order when you need it instead of auto ship on a time frame.

Rated 1 out of 5 stars

I placed an order, my card was immediately charged, order was never processed, never shipped..so, I cancelled. It has now been eight weeks since the order was cancelled with no refund processed. Cus... See more

Rated 1 out of 5 stars

Over a month since order and can't get an eta or tracking on order. Their money back guarantee means nothing if they can't provide tracking or give excuses. Every automated email response is from (one... See more

Rated 1 out of 5 stars

I have been waiting 3 months for the order I placed and despite sending many emails and being promised it would be looked into, nothing has happened. Will NOT be using this company again. No problems... See more

Rated 1 out of 5 stars

I ordered product from an ad that popped up on facebook. when i received NO confirmation of order other than my bank charge i chose to cancel and requested refund….this is now a month long battle to r... See more

Rated 1 out of 5 stars

Placed an order in May/25 and it’s now August/25 for well over $150CA and still have not received any product . Have tried contacting company but get canned reply’s to my emails and was told they have... See more

Rated 1 out of 5 stars

Just received a Black Friday email from Bliss. I wouldn’t deal with Bliss Cosmetics again even if goods were free ! A dreadful, unprofessional company to deal with and I still have the financial s... See more

Rated 1 out of 5 stars

My order from Bliss Cosmetics arrived at my Post Office with a notice that counterfeit postage was used. If I wanted my order I would need to pay another $16.60. What a SCAM!

Rated 1 out of 5 stars

I have given Bliss Cosmetics 1* simply to open this review. They deserve ZERO stars. This is the worst company I have ever had the misfortune to deal with - ever! Their Customer Service is ZE... See more

Rated 1 out of 5 stars

No tracking available when ordered and I've probably emailed at least 10 times to get a refund. Just keep getting a "we're sorry blah blah blah" but no results. At this point I have to assume it's a... See more

Rated 4 out of 5 stars

I'm 69 and after 7 weeks my skin definitely feels smoother and looks brighter. The deep lines around my mouth have softened some. Packaging was beautiful and arrived quickly. Only reason for 4 stars i... See more

Rated 4 out of 5 stars

ve been genuinely pleased with the products I’ve tried from Bliss Cosmetics so far. The only minor annoyance has been opening the Botox cream — the aluminum seal is quite firm, so it takes a bit of ef... See more

Rated 3 out of 5 stars

It took over 3 weeks to get my order and then it was the wrong product... I ordered botox bliss elixir but received a different serum. I emailed their customer service to send me the correct product... See more

Rated 3 out of 5 stars

The bliss elixir didn't work very well for me. I did notice improvement in my skin texture but wrinkles are still here. I am 83 years in in a week so maybe im just too old for it to work.

Rated 1 out of 5 stars

I ordered a product over two months ago and have written numerous emails. Had only one response saying it had been delivered, which it had not. I email them daily with no response of how to correct... See more

Rated 1 out of 5 stars

I ordered Bliss products (over $130 paid) and felt that this was going to be a good product. Five months later, still no product has been delivered and after cancelling the order and requesting a re... See more

Company replied

Rated 1 out of 5 stars

I ordered cosmetics on 26 th February have not received them . I have asked for a refund on three occasions , had sympathetic replies , but still no refund!! Is this company legitimate? Beware

Rated 1 out of 5 stars

I ordered on February 24, 2025, payment cleared my bank account the very next day on February 25, 2025 and today is March 23, 2025 and I still have not received the product. How long am I expecte... See more

Rated 1 out of 5 stars

This company sucks. I ordered in 3/3/25. Hadn’t received as of 4/6 so wrote and asked for a refund. I have now written 4 times with each reply, sorry for inconvenience and we understand your frustrati... See more

Rated 1 out of 5 stars

Don’t buy anything from this Company. I never received my order which was made way back in June. I’ve been back and forwards with emails to receive a full refund to no avail

Rated 1 out of 5 stars

Completely unprofessional. They keep saying they will send the product but it never arrives. It's a big SCAM. Don't fall for it.

Rated 1 out of 5 stars

I ordered almost 2 months ago. Order never shipped. I have asked for a refund multiple times they keep saying soon. Im pretty sure they are a scam. They even emailed me on Christmas day to say t... See more

Rated 1 out of 5 stars

I ordered some product for my wife’s birthday in june’25, nothing arrived but empty promises till December ‘25. I think it is a scam, to string you along

Rated 1 out of 5 stars

I placed my order on 3/23/25. I've sent several emails and have been told it is shipped. As of 4/23/25 it hasn't moved one bit. It takes 3-5 days to even get a reply. I'm close to just cancelling... See more

Rated 1 out of 5 stars

Ordered $105 serum that never arrived.this is a total scam company, I disputed with my bank and received credit.

Rated 1 out of 5 stars

Do NOT buy from this company. It is a scam. They gave me a fake tracking number. No delivery after 3 weeks, but I see people have been waiting months. IF I ever get a delivery, I will rewrite the re... See more

Company replied

Rated 1 out of 5 stars

Do NOT order from this company. I ordered back in June and still have not received the product or a refund. Email after email promising me they are getting me a refund and still nothing . They are a... See more

Rated 1 out of 5 stars

The Botox bliss turned my face red, dry and itchy. I tried their 60 day return policy and was given an address to return the product - in CHINA! The post office quoted me a price to mail it there tha... See more

Rated 1 out of 5 stars

Non delivery and no refund going on 3 months. Dont order from them please.

Rated 1 out of 5 stars

After using this company for a number of successful purchases they suddenly said they couldn’t deliver to me as my address was rural and offered a refund ( purchase was over $80) I pointed out to th... See more

Rated 1 out of 5 stars

Ugh I ordered Oct 4 and still have not received my order. What a waste of money. I’m very sad I didn’t get to try the product.

Rated 1 out of 5 stars

Placed order in April 2025 Paid $500 plus Australian Still waiting for the products Numerous emails but still no order received Requested my money back As at today 30 December 2025 Still no... See more

Rated 1 out of 5 stars

I ordered your product as a Christmas Gift back in November 2025. I received an email notification that "my package had been handed over to the logistics partner n it should be... See more

Rated 1 out of 5 stars

I ordered product in mid November. The order never shipped. I have requested my money back multiple times. I keep getting canned responses they are trying to resolve. Don't order from them!


Company details

  1. Cosmetics Store

Written by the company

Bliss Cosmetics specializes in premium skincare and cosmetics designed for women over 50. Our mission is to help women age gracefully by offering high-quality, effective products that enhance natural beauty and confidence. With a focus on nourishing ingredients and science-backed formulations, we empower women to feel radiant at every stage of life.


Contact info

1.9

Poor

TrustScore 2 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

So much for the return policy!

The Botox bliss turned my face red, dry and itchy. I tried their 60 day return policy and was given an address to return the product - in CHINA! The post office quoted me a price to mail it there that was over twice what the product cost. Don’t fall for this scam. If you buy it, be prepared to keep it.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Horrrible.

Terrible customer service and they simply don’t care for their customers and orders as long as they get money worth their time. Just terrible, horrible EVEN.

11 February 2025
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

Predatory practices for elderly customers

After my elderly mother made a mistaken purchase, we contacted them immediately (12 hrs later, the next morning) to cancel. They delayed responses over and over until after the order shipped (8 days after the order), then said--12 days after the order--that they couldn't cancel because the order had already shipped. Now my mom has to return the shipment to Latvia and hope they actually refund. Predatory for elderly people and

27 January 2025
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

Placed an order August 24 still not…

Placed an order August 24 still not delivered January 25. Asked for update numerous times. Same response no action. Asked for refund. No response just same generic email every time. Order £75. Absolutely disgraceful. Do not use this Company !!!

11 January 2025
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

Bliss Cosmetics Very Poor Customer Service

I ordered fromBliss cosmetics way back in October 2024 but immediately changed my mind and cancelled my order requesting a refund on my charge card. I received a computer generated response stating they would look into it. I have since contacted them 8 times after checking my October, Nov. Dec.2024 & my Jan. 2025 statement to find no refund from this company for $70.03 US. I would give this company a "0" rating and warn people not to order from them ever!

9 October 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

Didn’t work for me!!

I am half way through my second bottle and I can honestly say that there is no difference or improvement to my skin. In fact I think my skin is worse since stopping my previous serum. I don’t like leaving negative reviews but this product has done nothing to improve my wrinkles, hydration or uneven tone. It was a complete waste of money and I am very disappointed.

31 December 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

Placed an order on 23rd September 24

Placed an order on 23rd September 24, 4 emails later, no product and no refund that I have asked for. Must be Ai responding to the emails as I have not been able to get hold of anyone. Same story will check the shipping and send me a tracking number, still no number.
9 weeks later I’m still waiting for the product, tracking number or refund.. Nothing..
Do not use this company.

25 November 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

Hey Bliss is a scam

Hey Bliss is a scam! I don’t know what’s in the bottles because they do not list any ingredients on them or the packaging. I asked for a refund and the said I would have to return them to some country I had never heard of. Don’t waste your money it doesn’t work!

14 November 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

Stacey, you used our product for just one week and expected immediate wrinkle reduction or results that are simply not possible in such a short time. It's likely you haven't even used half of the bottle. As stated on our website, results may vary, and for optimal results, consistent use of the product is essential. If you expected instant wrinkle removal in just a week, that expectation is unrealistic.

Additionally, to qualify for a refund, the bottles must be returned, even if they are empty. However, you have not returned any bottles, and instead, you are damaging our brand's reputation!

Rated 5 out of 5 stars

At I've been considering Botox but...

At 60, I've been considering Botox but was hesitant. I gave Botox Bliss Elixir a try, and I’m so glad I did! It genuinely feels like a mini facelift every time I use it. My crow’s feet and laugh lines have faded noticeably. I never thought a serum could deliver such visible results.

8 November 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our brand. Your support means the world to us, and we look forward to serving you again in the future. If you ever need anything, we're here for you!

Rated 5 out of 5 stars

I'm and have struggled with under-eye...

I'm 65 and have struggled with under-eye puffiness and fine lines for years. Botox Bliss Elixir worked wonders for me within just a few weeks. My skin feels more hydrated, and the lines are less noticeable. I’m beyond pleased with how this serum has improved my overall appearance!

7 November 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our brand. Your support means the world to us, and we look forward to serving you again in the future. If you ever need anything, we're here for you!

Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY. Ordered something 2 months ago, still no product, no tracking number and no refund after asking for it to be refunded numerous times. They are not even answering my e-mails. Total rip off and a scam.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Bliss Cosmetics is not responding to questions

I ordered from Bliss Cosmetics on July 26 and have not the product yet (it's now Aug 21).
When I check the website it shows my order but has no shipping information.
I've emailed Bliss Cosmetics and have not received any answers.
I called the company that the payment went to (SIA RS DIGITAL) and the person said my payment was declined. Upon further questioning, he said there was no order, and on and on. I finally hung up.
Payments have been made in the amount of $116.85 through Paypal and have been debited from my account.
I will work with Paypal for a resolution to this.

26 July 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

Hello! We see that the order has been delivered on the 5th of September.

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would
please do not purchase from this company they are so bad in all areas especially refunding you

10 July 2024
Unprompted review
Bliss Cosmetics logo

Reply from Bliss Cosmetics

We're sorry to hear that your experience didn’t meet expectations. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at info@heyblisscosmetics.com, and we’ll do our best to resolve any issues as soon as possible. Looking forward to helping you!

Rated 1 out of 5 stars

I bought the bliss mascara and the lash…

I bought the bliss mascara and the lash serum. It was supposed to be better for older women’s lashes. Neither is worth the price in my opinion. The mascara is thick and gloppy and the lash serum has done nothing compared to what I was using before. Not any better and maybe worse than whatever you were using before.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

They charged my credit immediately when…

They charged my credit immediately when I placed the order. Didn't ship. I canceled the order 3 times. They shipped it after the last time I told them to cancel it and I was stuck paying for it because I hadn't "refused" the shipping. It was sent by USPS and left in my mailbox, so there was no opportunity to refuse. I didn't attempt to return it because I certainly wasn't going to pay to ship it back to China! Because I had actually received the product, my credit card company wouldn't reverse the charge. DON'T BUY FROM THIS COMPANY!!!

20 September 2023
Rated 5 out of 5 stars

Love the products

Love the products . Excellent service

22 September 2023
Bliss Cosmetics logo

Reply from Bliss Cosmetics

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our brand. Your support means the world to us, and we look forward to serving you again in the future. If you ever need anything, we're here for you!

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