SPARTAN™ Reviews 4,926

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently described as fast and efficient, with consumers noting the quick resolution of their concerns and prompt communication. People are also satisfied with the ordering process, finding it straightforward and well-managed. However, some customers also noted issues with the product itself, with a few reporting no change or even worsening hair loss after use. There were also occasional mentions of problems with orders, such as missing items or products arriving damaged. A small number of people expressed frustration with the online ordering process, specifically mentioning a "Video Gauntlet" that made purchasing difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's responsiveness and... See more

Product

Consumers find product experiences to be ambiguous. While many praise the product, noting an obvious... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick and timely... See more

Order

Users describe positive interactions with order management. Many customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more

Rated 5 out of 5 stars

I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more

Rated 5 out of 5 stars

I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more

Rated 5 out of 5 stars

I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Marbella in customer service

Marbella, Ricca, and Diana were very prompt and helpful in resolving my issue. I will continue to do business with spartan as my experience has been great with customer service.

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Great job Patrick

I would like to recognize Patrick for all of his help with a situation I encountered. I was trying to track my shipment without having any information to do so. Patrick was a great help by being able to find the information and having my order expedited. Again thanks Patrick for your due diligence it was a pleasure.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

100% Guarantee


They unconditionally supported me with my request. I had a personal problem with a mistake I made in my order, and fortunately Mariella, Ramon, and Mhyca reviewed it and resolved it for me. I'm very happy, thank you very much!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

They honored the warranty

I used the red light hat for a few months, but then it stopped working. I contacted the company and they agreed to honor the warranty. They will be sending me a new red light hat.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Glisson provided me with impeccable…

Glisson provided me with impeccable customer support!! I reported an issue that needed to be resolved ASAP!! Their customer service team reached out to me immediately, providing quick resolution to my concern!!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

the product is excellent I have 2…

the product is excellent I have 2 months using it and the truth is that I recommend it amplified until I dared to give it to my relatives I had not seen a product that is good and effective, apart from the fact that the customer sreviv works super well . I recommend Diana they are capable staff and quickly solves your problem, buy the product they will not regret it I assure you very much thanks

18 March 2026
Unprompted review
Rated 5 out of 5 stars

They seem trustworthy

They seem trustworthy. I've been ripped off totally taking chances purchasing possible gimmicks online. Je Anne at Spartan makes me feel safe and as if the product I purchased will work.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Marinella & Joan were so accommodating…

Marinella & Joan were so accommodating as to sending me the correct order the very next day that I received the wrong shipment. I’m very thankful for the quick response because it is not very often that this happens with companies.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast Service

Cecille and Mhyca really helped me in a timely matter. I was not expecting service this fast. Absolutely incredible.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Cecille, Diana & Joan did a great job responding to my concerns and resolving the issue. Thanks for great customer service!

8 April 2026
Unprompted review

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