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SPARTAN™ Reviews 4,926

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TrustScore 4.5 out of 5

4.6

Hair Product Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently described as fast and efficient, with consumers noting the quick resolution of their concerns and prompt communication. People are also satisfied with the ordering process, finding it straightforward and well-managed. However, some customers also noted issues with the product itself, with a few reporting no change or even worsening hair loss after use. There were also occasional mentions of problems with orders, such as missing items or products arriving damaged. A small number of people expressed frustration with the online ordering process, specifically mentioning a "Video Gauntlet" that made purchasing difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's responsiveness and... See more

Product

Consumers find product experiences to be ambiguous. While many praise the product, noting an obvious... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick and timely... See more

Order

Users describe positive interactions with order management. Many customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more

Rated 5 out of 5 stars

I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more

Rated 5 out of 5 stars

I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more

Rated 5 out of 5 stars

I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more

Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Spartan Support

Joey was extremely helpful in successfully resolving a subscription issue. Thanks for the assist, Joey!

Updating (downgrading from a five-star to current one-star rating) review. Despite a 90-day money-back guarantee, i have had nothing but trouble getting a return authorization and refund for excess product that was mistakenly ordered. Will update review if satisforically resolved.

Updating review and rating (to 3 stars) after resolution of issue. Rating could actually be lower, but am giving creedence to issue resolution. After FIVE separate emails requesting a return authorization, address to ship unused/unopened items, and refund for said items, refund was actually granted (and told me to keep unused items). I did NOT want the excess items (as very limited on storage).
Website has been structured to default to monthly subscriptions. Even after selecting one-time shipment, when quantity is changed, it defaults back to subscrption mode.
Unsatisfactory that it takes 5 emails to get a refund granted. Company reps kept answering requests for refunds with offers to have me accept a lesser refund percentage and ability to keep additional product.
If it's a 90-day, money-back guarantee, and customer asks for a refund at day one, day 90, or anywhere in between, then grant the refund. Also, enable the customer to request refund on order history page if desired. (Currently, if trying to initiate a return/refund, depending on 'reason,' it will either give a message to wait longer and try it out, or it will go to a blank page with no further action selectable.)

I have been a repeat, sole shipment custoner, but this most recent experience has left me questioning whether I will continue to be.

11 April 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for taking the time to update your review and for your kind words about Joey. We are glad to hear he was able to assist you initially.

We are very sorry to hear about the continued frustration you have experienced regarding the return authorization and your request under our 90-day money-back guarantee. This is certainly not the experience we aim to provide, and we understand how important it is to have these matters handled smoothly and promptly.

To clarify, our 90-day money-back guarantee is designed to give our customers enough time to properly try the product and see results. We apologize if there has been any confusion or delay in processing your request, and we want to make sure your case is reviewed thoroughly.

Please reach out to us directly at support@try-spartan.com, and our team will prioritize your case to ensure it is handled by a senior support specialist who can assist you further and work toward a satisfactory resolution.

We truly appreciate your patience and the opportunity to make this right, and we hope to regain your trust moving forward.

Rated 5 out of 5 stars

Excellent Service

Marinella demonstrated great professionalism and responded promptly to satisfy my request. She met my expectations promptly.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

So many new 5 star reviews ?!

Amazing how many of these 5 star reviews are fom people with only that review, and who do not phrase things very well...isnt it ? Looks like fakery to me.

I read the response for Spartan, just more of the normal carefully phrased stuff which actually says very little.
What was missing was any response to the number of 1 review people who do not phrase things very well. They also appear to mention certain people, instead of the product ??. Read for yourselves everyone..your decision to make of course.

12 April 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your concerns. We understand why this might raise questions, and we take feedback like this very seriously.

We want to assure you that we do not create or post fake reviews. All feedback on platforms like Trustpilot comes from individual customers sharing their personal experiences. We recognize that people express themselves in different ways, and not everyone chooses to leave multiple reviews, which can sometimes create that impression.

Transparency and trust are extremely important to us, and we continuously monitor feedback to ensure authenticity and to learn how we can improve both our products and customer experience.

If you have any specific concerns or questions, we’re always here to help. Please feel free to reach out to us at support@try-spartan.com.

We appreciate you taking the time to share your perspective.

Rated 1 out of 5 stars

No matter how good or bad a product is

No matter how good or bad a product is, if a company engages in shady, scary and threatening practices, customers will not come back to you. Eg. When you go to buy their product online, you can't just click on an item and buy it, they force you to watch a series of long videos thar can't be skipped. Then, after entering payment details, they continue to force you to watch more long videos. I had read the warnings in others customer reviews about getting locked in to subscriptions that they didn't sign up to, so I made sure that I chose not to pick a payment subscription. Then after a couple of months I received an email saying that they were going to take a subscription payment from me. YOU HAVE BEEN WARNED! This is not a company that you want to get involved with.

11 April 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for your feedback. We’re very sorry to hear that you feel this way, as we take concerns like this extremely seriously.

We want to reassure you that we are committed to operating with transparency and integrity in all aspects of our business. We understand from your review that your experience led you to feel misled, particularly regarding the checkout process and subscription concerns. This is certainly not the impression we want to leave, and we are actively reviewing our processes to ensure everything is communicated as clearly as possible.

To clarify, when placing an order on our website, customers are given the option to choose between a one-time purchase or a subscription option, which comes at a discounted rate. This selection is intended to be fully visible, and customers can manage or cancel their subscription at any time through our customer portal or by contacting our support team.

We regret that your experience did not reflect the level of trust and clarity we strive to provide. We would greatly appreciate the opportunity to investigate your case further and address any issues directly.

Please feel free to reach out to us at support@try-spartan.com, and our team will be more than happy to assist you.

Your feedback is important to us, and we are continuously working to improve both our service and customer experience.

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