the representative i spoke with was very polite and helpful in helping navigate me through some steps. The actual report was not what was promised. It did not show the social profiles as promised... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took so long for their whateverit's called to gather really basic information that, after a while, I forgot what I was doing. The hyperbolic notifications cd be misconstrued as fear mongering if... See more
Company replied
TruthFinder automatically charged my bank account for a renewal without my permission. It overdrew my bank account. I don't appreciate it. I called you to cancel my renewal and you did, but you sai... See more
Company replied
Overall, I've gotten a lot of good information from Truthfinder. The past year or so, it has been harder to read and is missing lots of information that was there previously. I can't justify the price... See more
Company replied
Company details
Written by the company
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself. Please feel free to visit the sites below! Help Site: https://www.truthfinder.com/help/ Blog Articles: https://www.truthfinder.com/infomania/
Contact info
2534 State Street #473, 92101, San Diego, United States
- (855) 921-3711
- help@truthfinder.com
- truthfinder.com
3.4
Average
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your services are helpful but canceling…
Your services are helpful but canceling is work. Canceling over the phone is hard.
19 May 2026
Unprompted review
Reply from TruthFinder
Hi Magdala,
Thank you for sharing your feedback! We're glad to hear the service has been helpful for you.
Regarding the cancellation process, we understand your frustration and want to make sure you are aware of all the convenient ways to cancel. In addition to canceling by phone, you can also log into your account and cancel directly through the subscriptions tab, use our automated IVR, or reach us via live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).
We appreciate your feedback and will be sure to pass it along to our team for consideration.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711. Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Waited 20 mins for nothing but wanting…
Waited 20 mins for nothing but wanting my information and to sign up for a subscription. Don’t waste your time
19 May 2026
Unprompted review
Reply from TruthFinder
Hi Theresa,
Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.
We want to clarify that the loading screen is a genuine part of our search process as our system works to locate and compile information from multiple data sources on the individual being searched. Additionally, TruthFinder is not a free service and at no point does our website state that it is. Once the search process is complete, you are directed to our registration page where all pricing and billing details are clearly presented before any payment is submitted.
You can review our pricing at https://www.truthfinder.com/pricing/ and our full Terms of Use at https://www.truthfinder.com/terms-of-use/ at any time.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruffFinder Customer Support Team
The representative was great and kind.
The representative was great and kind.
19 May 2026
Unprompted review
Reply from TruthFinder
Hi Cindy,
Thank you for the kind words! We're glad to hear our representative was great and kind in assisting you. We will be sure to pass along your feedback to the team!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Got the report I was looking for but…
Got the report I was looking for but thought it was a one time cost but instead I’ve been charged for a subscription for months and just realized it . Cancelled today!
Update 5/23/26 , I was refunded 2 months of subscription that I had no idea I was paying for . If you do sign up for a one time deal make sure you cancel if you have no other plans to use .
17 May 2026
Unprompted review
Reply from TruthFinder
Hi there,
Thank you for providing the additional information — we truly appreciate it!
We were able to locate your account and can confirm that it has been successfully canceled and no further charges will be incurred.
We want to reiterate that our service is a recurring subscription that is clearly disclosed several times prior to purchase, and users are required to explicitly agree to these terms before completing registration. A receipt is also sent upon enrollment confirming the recurring nature of the subscription.
We have sent a follow-up email with additional details regarding your account. If you have any further questions, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Fake report loading, costs money
Super shady. They make you sit through 15 minutes of faked loading bars before telling you that you need to pay to see the report they just “compiled”, hoping that you get so exasperated from waiting so long that you’ll just throw money at them. Horrible practice.
EDIT: In their reply they admitted that they make you wait through loading before they spring the cost on you, so my complaint still stands. They want to waste your time so you feel more compelled to pay. If they were trustworthy they’d make you pay first.
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Maddie,
Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.
We want to clarify that the loading screen is not fake. It is a genuine part of our search process as our system works to locate and compile information from multiple data sources on the individual being searched. We understand it can feel lengthy and we appreciate your patience during that process.
Additionally, TruthFinder is not a free service and at no point does our website state that it is. Once the search process is complete, you are directed to our registration page where all pricing and billing details are clearly presented before any payment is submitted. You can review our pricing at https://www.truthfinder.com/pricing/ and our full Terms of Use at https://www.truthfinder.com/terms-of-use/ at any time.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The issue was resolved
19 May 2026
Unprompted review
Reply from TruthFinder
Hi Peter,
Thank you for the kind words! We're glad to hear your issue was resolved to your satisfaction.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
NOT HAPPY
TruthFinder automatically charged my bank account for a renewal without my permission. It overdrew my bank account. I don't appreciate it. I called you to cancel my renewal and you did, but you said it would take 1 - 3 days. DO NOT RENEW WITHOUT THE CUSTOMERS PERMISSION!
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Cheryl,
Thank you for reaching out and sharing your experience. We understand how frustrating an unexpected charge can be, especially when it impacts your bank account.
We want to clarify that our service is a recurring subscription and all automatic renewal terms are clearly disclosed before payment is submitted. Users are required to explicitly agree to these terms before completing registration, and a receipt is sent upon enrollment confirming the recurring nature of the subscription.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The female representative THOROUGHLY…
The female representative THOROUGHLY explained how to locate...what I could NOT locate! She also explained what the pricing will be AFTER my 6-month paid membership expires...and she REACTIVATED my account for me and rebuilt my trust in TruthFinder! She is a FANTASTIC ASSET to TruthFinder!!!! With her help, I decided to automatically continue my membership for $16.95 + tax per month, as of Nov. 11, 2026! And I WILL finally DROP BeenVerified after having their service for years! Please tell the lady I spoke to earlier today THANK YOU!!!!
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Joseph,
Thank you for the wonderful feedback! We're so thrilled to hear that our representative was able to thoroughly assist you, reactivate your account, and rebuild your confidence in TruthFinder. She truly sounds like a fantastic asset to our team and we will absolutely pass along your heartfelt thanks to her!
We're also excited to have you continuing your membership and look forward to providing you with the best service possible. Welcome back!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Grace was very helpful THANKS GRACE - YOU ROCK
Grace was very helpful. Didn't know why there were
2 charges on my account. She help me pick a different plan for what I needed.
THANKS GRACE - YOU ROCK
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Valerie,
Thank you for the wonderful feedback! We're so pleased to hear that Grace was able to clarify the charges and help you find the right plan for your needs. She truly rocks! We will be sure to pass along your kind words to her!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Customer service took care of the payment screwup.
Customer service took care of the problem. I was irritated about the actual amount I was billed, since that is not what I agreed to during the online signup. But she took care of it.
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Bud,
Thank you for sharing your experience and for the kind words about our representative. We're glad to hear she was able to resolve the billing concern quickly and to your satisfaction. We will be sure to pass along your feedback to her.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Victor was the perfect customer service agent
Victor, the Representative for Truthfinder was professional and reviewed my account. What I thought I had subscribed to was not what I wanted. Victor promptly fixed my problem and I will have a month to enjoy searches!
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Rosie,
Thank you for the wonderful feedback! We're so pleased to hear that Victor was professional and able to quickly resolve your account concerns and get everything set up to your satisfaction. We will be sure to pass along your kind words to him. Enjoy your searches!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
It did what I needed it to do at the…
It did what I needed it to do at the time it did it! Thank you!
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Saundra,
Thank you for the kind words! We're glad to hear the service delivered exactly what you needed when you needed it.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Diago was very helpful!
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Lily,
Thank you for the kind words! We're glad to hear that Diego was helpful in assisting you. We will be sure to pass along your feedback to him!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The person that I spoke with was so…
The person that I spoke with was so kind, and professional helped me get my account working in no time at all.
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Merica,
Thank you for the kind words! We're so pleased to hear that our representative was kind, professional, and able to get your account up and running quickly. We will be sure to pass along your feedback to the team!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Reply from TruthFinder
Hi Cindy,
Thank you for the kind words! We're glad to hear that Nicolas was helpful in assisting you. We will be sure to pass along your feedback to him!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Nicholas was very helpful and kind
Nicholas was very helpful and kind. He asked me about my weekend and all as well.
18 May 2026
Unprompted review
Reply from TruthFinder
Hi Javion,
Thank you for the kind words! We're so pleased to hear that Nicholas was helpful and made your experience feel personal and friendly. We will be sure to pass along your feedback to him!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Reply from TruthFinder
Hi Angie,
Thank you for the kind words! We're glad to hear the service was easy to use and met your expectations.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Cancellation
Ionly wanted to check on 1 person. I then tried to cancel but keep receiving monthly bills. I have called and I've been told the membership was cancelled but still kept getting billed. I called again a couple of days ago and it looks like it was cancelled; however, that was only after there had been several charges. The last person I spoke to assured there would be no further charges; however, there were many charges that the representative told me could not be cancelled. Additionally, the information I was looking for was not supplies. Based on this experience I can no longer use your service.
25 April 2026
Unprompted review
Reply from TruthFinder
Hi Joseph,
Thank you for reaching out and sharing your experience. We understand your frustration and want to assure you that this is not the experience we strive to provide for our members.
Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.
We take billing concerns very seriously and want to look into this further for you. We have reached out through Trustpilot to request additional details so that we can locate and review your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Very in-depth search & staff very helpful should you have questions
This site really does a deep dive into the person you are looking for! It’s quick & each report comes together in one easy to read thread.
It’s definitely the site to use if you want to know about a person neighbor& friend.
I was actually surprised how far back it goes in its search..to birth & Everything in between.
I had a slight issue during my search & the staff were more than helpful & accommodating!
Check it out for yourself when in need of this type of search.
13 May 2026
Unprompted review
Reply from TruthFinder
Hi Mary,
Thank you for providing the additional information — we truly appreciate it!
We want to reiterate that TruthFinder does not advertise or claim to be a free service. When searching online, search engines will return results for all words entered and since we are a public records service, our site may appear in those results. However, at no point does our website state that we are a free service. Our pricing and billing details are clearly presented before any payment is submitted.
Regarding the information in your report, email addresses and phone numbers can change frequently and may not always reflect current information due to the nature of public records. We always recommend using our reports as a starting point for your own research.
We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Great customer service!
15 May 2026
Unprompted review
Reply from TruthFinder
Hi L Greene,
Thank you for the kind words! We're glad to hear you had a great experience with our Customer Care team.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.