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Trustpilot Reviews 

558,789
•
TrustScore 4.5 out of 5

4.4

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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 110,546 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the online interface is very easy to use and provides trustworthy guidance when researching various businesses and services. Customers truly appreciate the clear explanations, transparent processes, and helpful assistance delivered by experienced staff members during their daily interactions. Some people were dissatisfied with customer service, mentioning that it was extremely difficult to contact a real human for proper support. Additionally, everyday users reported ongoing frustrations regarding genuine reviews being removed or taking a long time to show up properly.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting that the platform is easy to... See more

Website

Reviewers highlight ambiguous aspects of website performance, noting that the platform is very easy to... See more

Service

Consumers find service to be positive, highlighting that the platform is easy to use, responsive, and... See more

Staff

Customers had positive experiences with staff, praising the prompt, friendly, and efficient team that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's great that one can rate service providers, but how does one actually resolve an issue, because I can't reply to a response. Was this supposed to be a dead end? One rating and one response, no com... See more

Rated 5 out of 5 stars

Clear explanations from a clearly experienced advisor. As a senior citizen it was very helpful to speak with an expert who seemed to be able to put himself in my place. He also spoke clearly which is... See more

Rated 5 out of 5 stars

Trustpilot is a great site where consumers can openly share both their negative and outstanding experiences. It is a highly respectful platform because merchants actually read and respond to the feedb... See more

Rated 5 out of 5 stars

My experience with trustpilot.com Well all can say is.. Thank you so much for being here when I actually needed this service and the tools to get things moving and a good direction as to where "Hope... See more

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Company details

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Written by the company

Trustpilot is the world's largest open customer feedback platform, where people share their experiences and businesses respond in public. Home to more than 400 million reviews, Trustpilot helps people make more informed decisions, while giving businesses the insights and tools to build trust, grow and improve. Headquartered in Copenhagen, it operates globally with offices across the UK, Europe, North America and Australia.

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

559K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(558,789)

145,043 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I finally realise trust pilot is biased

I normally use trust pilot but recently made an honest factual review of a high street retailer in regards of discrimination against disabled users it was a factual review yet trust pilot flagged and removed my review I immediately complained and asked for explanation I even printed copy of review ,trust pilot have not given an explanation inthe reason for removal showed my copy to a solicitor who in his opinion said there was nothing in the review that should raise any concern and could not understand any reason for removal

21 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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