Which? Trusted Traders Reviews 

438
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently praise the staff and teams for being exceptionally helpful, friendly, and professional throughout every stage of the entire service process. People note that the onboarding and assessment procedures are thorough yet remarkably smooth, making it very easy and clear for businesses to successfully join. Some reviewers were not happy with ongoing communication issues, noting that administrative steps could sometimes feel overly stressful, difficult, and time-consuming. Other users also mentioned specific frustrations regarding the review system mechanics along with experiencing a perceived lack of proper support during difficult situations.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting their professional approach, efficiency, and courteous... See more

Service

Reviewers express high satisfaction with the service, highlighting professional and efficient work. Customers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support during the application... See more

User experience

Consumers find user experience to be characterized by strong satisfaction and professional support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am writing a review for Acme Arb Ltd., tree specialists in Sheffield. This is the second time I have used this company and both times have received excellent service and most thorough and professio... See more

Company replied

Rated 5 out of 5 stars

Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more

Company replied

Rated 5 out of 5 stars

Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have belie... See more

Company replied

Rated 5 out of 5 stars

I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more

Company replied


Company details

  1. Charity

Written by the company

Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(438)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FROM THE VERY FIRST DAY THAT THE MEN…

FROM THE VERY FIRST DAY THAT THE MEN ARRIVED TO START WORK ON OUR BATHROOM THESE MEN HAVE CARRIED OUT THERE WORK 100PERCENT THE THREE DAYS THEY WERE AT MY HOME THEY CARRIED OUT THE WORK EXCENTLY THEY LEFT NO MESS AT THE END OF EACH DAY EVERY THING WAS CLEARED UP AND RUBBISH TAKEN AWAY THE PEOPLE WERE VERY POLITE AND HELPFUL WE WERE ABSOLUTLY AMAZED HOW THEY HAD REFUBISHED OUR BATHROOM AND WOULD RECOMMEND THIS COMPANY TO ANYONE A VERY WELL DONE AND A BIG THANKYOU TO THOSE TWO MEN WHO WERE VERY POLITE AND HELPFUL THANKYOY

1 August 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.

Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040

Rated 5 out of 5 stars

I’m so happy with all the stuff in Wich…

I’m so happy with all the stuff in Wich trusted traders they are really lovely and always ready to help I never called or emailed them without answering me same day so happy to work together thanks to all of you guys

31 July 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you so much for taking the time to leave such positive feedback! We love hearing from our endorsed Traders and look forward to supporting you as a Which? Trusted Traders member!

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and efficient people. Explained everything.

29 July 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for leaving such positive feedback! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Went very smoothly

Went very smoothly

26 July 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Excellent communication, Excellent staff

Excellent communication and help throughout the whole process of becoming Which? Trusted Trader endorsed. Every questions answered, the staff all had time to listen to our queries or any concerns and addressed everything promptly and with confidence. Really pleased with the service received.

19 July 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for your feedback! It’s always great to hear from our newly endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Heslop Appliances Wallsend

Mr Heslop,supplied and fitted a Smeg dishwasher for us today.He was very professional,clean no mess,removed the old appliance and packing.
We would highly recommend this local company.

9 July 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page. Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040

Rated 5 out of 5 stars

Fantastic support and guidance from…

Fantastic support and guidance from start to finish

28 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for leaving such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Great friendly team

A really great team that they have, can't thank Molly enough for getting me through the setup process and looking forward to working with Which? in the future!

28 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly!

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful.
Thanks !

24 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for leaving such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Great experience

The whole experience with Which has been exceptional. They were thorough and extremely helpful from start to finish. Beth guided us through the entire process and kept in contact with my team. They really do uphold their reputation for quality.

20 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Excellent service

Very pleased with the service we have had. Our TV was collected promptly, repaired and returned on time and Craig the engineer was very pleasant. Would definitely use them again.

20 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page. Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040

Rated 5 out of 5 stars

SMT Aerial & satellite Services

SMT Aerial &satellite Services fast reply and actioned the job fast diagnostics done and problem sorted would recommend and a fair price.Thankyou

6 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first-hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.

Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040

Rated 5 out of 5 stars

Great and quick respond from the team

Great and quick respond from the team

3 June 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for leaving such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Great team

Very good team that keep in contact on a regular basis to ensure everything runs smooth.

28 May 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

Good communication and support…

Good communication and support throughout the process.

14 May 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

It was hard joinery and support team…

It was hard joinery and support team help me a lot

15 May 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member.

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 5 out of 5 stars

GS Roofing Ltd will be my first point of call for future roof work

GS Roofing Ltd came and fixed a leak between an area of roof glazing and a flat felted roof and replaced some faulty gutters.
They were totally professional, gave us a prompt quote for the work, coordinated the flat roof work so the whole thing was quickly sorted and leak free. Such a relief after trying for a couple of years to find any local roofer/builder interested in taking on what was a small job.

19 April 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Trader's profile, we know they’ll appreciate the feedback first-hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.

Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040

Rated 5 out of 5 stars

Beth was great

2 May 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for such a kind comment! We love hearing from our endorsed Traders, and we're very much looking forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your feedback on to Beth!

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

Rated 1 out of 5 stars

shambles of a company paid the money…

shambles of a company paid the money never got any phone call to much hassle to even register asked for refund have ignored me can you refund me NATALIE RICE

1 May 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you for your review, however, we have no record of your business applying to become a Which? Trusted Trader, or being endorsed with us. If this is something you wish to pursue, please call us on 029 2267 0040

Rated 5 out of 5 stars

Kasey my point of contact was excellent…

Kasey my point of contact was excellent from start to finish in helping through the process

30 April 2024
Unprompted review
Which? Trusted Traders logo

Reply from Which? Trusted Traders

Thank you so much for such positive feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Kasey!

Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader

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