Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more
Company replied
I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more
Company replied
I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more
Company replied
Company details
About True Solicitors
Written by the company
We began life with just two partners and a secretary...
29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
Services We Offer
Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
on your side
Written by the company
- Over £25m compensation recovered for our clients in the past 12 months.
- Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.
No Win. No Fee.
You won't pay anything until your case is won.
A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.
Contact info
Portland House, New Bridge Street West, NE1 8AP, Newcastle upon Tyne, United Kingdom
- 0191 232 1123
- office@true.co.uk
- true.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OUT FOR MONEY NOT CLIENTS, INSURANCE A CON!
They kept on & on to make me take out insurance I never needed. From start they had proof they needed that council were liable but still they wanted me to take insurance had so many sign me but still they kept on.
Now case won I've lost 40% of money was due so now can't afford to do like carpets, curtains, furniture sadly.
They made an agreement without telling me even though spoke to them 3 times ( they wouldn't call so I had to ) yet none of 'file handlers' told me they had done it.
PLEASE AVOID THESE AS JUST WANT YOUR MONEY NOT GIVING A DAM ABOUT WHAT YOUR DEALING WITH!
9 December 2025
Unprompted review
Reply from True Solicitors
Dear Mr Price
Thank you for your feedback. As you know we have since spoken to you to explain, once again, why it was necessary for you to have legal expenses insurance.
To clarify, our charge to you for representing you and ensuring that the required repairs to your home are carried out by your landlord as well as recovering compensation for you, was 25% of the compensation you received. The legal expenses insurance policy was important because it ensured that you would have nothing to pay even if you lost your case at court. The cost of the policy was modest and was only payable if your won your case and received compensation.
Your case is ongoing because your landlord has not yet carried out the agreed repairs and we will continue to act for you on a no win/no fee basis until those repairs have been completed satisfactorily.
Yours sincerely,
True Solicitors
People focused on always helping their…
People focused on always helping their cause, giving very important attention to their clients' process.
22 December 2025
Reply from True Solicitors
Dear Luan Conde,
Thank you for both the review and your feedback, it's much appreciated. We will pass on your comments to Jessica who represented you in your case.
Kind regards,
True Solicitors
Extremely helpful getting a claim…
Extremely helpful getting a claim against my housing association to pay compensation for the length of time that they have taken to make repairs to my house after reporting repairs for over 4 years.
Repairs are getting done when deadlines are given but still ongoing, I’ll be glad when repairs are completed.
7 March 2025
Reply from True Solicitors
Dear Jenny,
Thank you for your review and comments you've provided. We will pass on your feedback to the housing disrepair team.
Kind regards,
True Solicitors
Speedily helped with my case in…
Speedily helped with my case in relating to a traffic collision. Couldn't of been more helpful for a working man such as myself with a limited understanding of legal matters.
24 December 2025
Reply from True Solicitors
Dear Les,
Thank you for your review and for the feedback you've provided. We will pass on your comments to mark who represented you in your case.
Kind regards,
True Solicitors
It was a great colaboration.
It was a great colaboration.
All staff working hard for succesfull result.
Throughout the whole process I felt supported from every participant of True Solicitors.
Thanks for all staff who was with me.
17 December 2025
Reply from True Solicitors
Dear Vadim,
Thank you for your review and the wonderful feedback. We will pass on your comments to Chelsea who represented you in your works accident case.
Kind regards,
True Solicitors
Very helpful and supportive!
The solicitors were very helpful and transparent all the way through. They were extremely supportive, and I would highly recommend them.
23 December 2025
Reply from True Solicitors
Dear Mariem,
Thank you for taking the time to leave this review, it's much appreciated. We will pass on your comments to Ben who represented you in your housing disrepair case.
Kind regards,
True Solicitors
You have always kept me up to date and…
You have always kept me up to date and very fast responding to my complaint thanks for all your help and support
19 December 2025
Reply from True Solicitors
Dear Kelly,
Thank you for your review and the comments you've provided. We will pass on your feedback to Sam who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Housing Repair case
"I want to share my appreciation for the fantastic support I've been receiving from the solicitors handling my kitchen renovation case. The entire process has been very positive, and their dedication and effective communication have really made a difference. I'm happy to recommend their services based on my experience so far."
16 December 2025
Reply from True Solicitors
Dear Miss Traille,
Thank you for your review and the feedback you've provided. We will pass on your comments to Mia who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Seemless and easy to use
Seemless and easy to use, i bought my first home using True and they were excellent
18 December 2025
Reply from True Solicitors
Dear Daniel,
Thank you for taking the time to leave this review of our conveyancing services. We will pass on your comments to Emma and the team.
Kind regards,
True Solicitors
I did already leave a review
I did already leave a review
A lady called Katie was dealing with my claim and she was very helpful and replied to emails and contacted very easily
15 December 2025
Reply from True Solicitors
Dear Courtney,
Thank you very much for your review. We will pass on your comments to Katie who will be delighted.
Kind regards,
True Solicitors
Legal help, these are your people
They where exactly what they said, very good service and very helpful staff. To any one needing legal help this place for it 🙏
16 December 2025
Reply from True Solicitors
Dear Edward,
Thank you very much for your review. We will pass on your feedback to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors
My experience is 100 over 200 I have…
My experience is 100 over 200 I have use true Solicitors and every out came is the best always always win and win i advised everyone to go to them in time of difficult mercy Asante
15 December 2025
Reply from True Solicitors
Dear Mercy,
Thank you very much for taking the time to leave this review of our services. We will pass on your comments to the team.
Kind regards,
True Solicitors
Speedy and efficient service
I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly and efficiently. Dawn, who worked on our case was brilliant, kept us informed every step of the way and ensured that we completed in time despite another solicitor in the chain delaying the transfer of the funds. Very pleased and would recommend True to anyone.
12 December 2025
Reply from True Solicitors
Dear Terry,
Thank you very much for your review on your recent conveyancing. We will pass on all of your feedback to Dawn who will be delighted.
Kind regards,
True Solicitors
Highly recommended
From start to finish, Mark Connor made the whole process extremely easy to deal with. I’d definitely recommend True Solicitors
15 December 2025
Reply from True Solicitors
Dear Shaun,
Thank you for your review and the feedback you've provided on your recent case. We will pass on your comments to Mark.
Kind regards,
True Solicitors
Reliable company
Kept me informed about progress and outstanding issues in a timely fashion.
Will be using them again.
12 December 2025
Reply from True Solicitors
Dear Geoff,
Thank you for your review and the recommendation. We will pass on your comments to the conveyancing team.
Kind regards,
True Solicitors
I would like to sincerely thank Helen…
I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, commitment, and support throughout the entire process. I am extremely grateful for her hard work and very pleased with the successful outcome. Thank you, Helen, for everything you have done.
Kind regards
Maria
27 November 2025
Reply from True Solicitors
Dear Maria,
Thank you very much for your review and the wonderful feedback you've provided. We will pass on your comments directly to Helen.
Kind regards,
True Solicitors
True solicitors I have found them no…
True solicitors I have found them no trouble at all. Everything have done for you all you have to sign papers when it all comes together. Really pleased with their work and they keep up date with you so please of the outcome
11 December 2025
Reply from True Solicitors
Dear Julie,
Thank you for your review. We will pass on your comments to Sam who represented you in your housing disrepair case.
Kind regards
True Solicitors
I would recommend True Solicitors for…
I would recommend True Solicitors for house conveyancing. Emails replied to very promptly and phone answered every single time. Clear communication and made our house purchase easy.
10 December 2025
Reply from True Solicitors
Dear Edward,
Thank you for your review of our conveyancing services. We will pass on your comments to Dawn who managed your conveyancing.
Kind regards,
True Solicitors
Excellent and knowledgeable service
Excellent service. Kept me updated through the whole process. Very knowledgeable and made the transition as seamless as possible.
Thank you very much 😊
Will 100% recommend and use again in the future
12 December 2025
Reply from True Solicitors
Dear Mrs Grant,
Thank you for your review of our conveyancing services. We will pass on your comments to Julie.
Kind regards,
True Solicitors
Reliable and very knowledgeable
Reliable and very knowledgeable, they're also very understanding! 10/10 recommend.
8 December 2025
Reply from True Solicitors
Dear Abdul,
Thanks for taking the time to leave this review. We will pass on your comments to Edward who represented you in your housing disrepair case.
Kind regards
True Solicitors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.