True Solicitors  Reviews 2,153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes, including personal injury claims and property transactions. The service provided is frequently described as excellent, with many appreciating the efficiency and clear communication. Reviewers highlight the quick response times to queries and updates, making them feel well-informed and confident in the handling of their cases. However, some customers also noted issues with communication, mentioning that information wasn't always forthcoming or that replies were basic. A few people were dissatisfied with specific interactions, feeling that their concerns were not adequately addressed or that agreements were made without their full knowledge.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent and clear communication... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Claim

Users describe positive interactions with claim processes. Many customers report that their claims were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more

Company replied

Rated 5 out of 5 stars

We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more

Company replied

Rated 5 out of 5 stars

I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

From start to finish i had a brilliant…

From start to finish i had a brilliant experiance with true solicitors. They kept me informed with every update and made things very easy for me to understand . Always around to offer advice and awnser questions. Highly reccomend these amazing people

27 April 2026
Rated 5 out of 5 stars

Great smooth professional service …

Great smooth professional service Thanks.

20 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Robert,
Thanks for your review. We will pass on your comments to Kieran who represented you in your clinical negligence case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

First Home

Worked with True Solicitors because of a recommendation from our mortgage advisor and cannot fault the service provided, we were kept up to date on the process and advised on all the steps we needed to complete to buy our first home. I would highly recommend them to anyone buying a home

30 April 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Christina,
Thanks for your review of our conveyancing services and the kind words you've provided.
We will pass on your comments to Madison who managed your house purchase.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Im here to leave an excellent review…

Im here to leave an excellent review for Dean wiseman and team at True solicitors.

This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time with my claim from start to finish.
Communication was very good throughout the process.

Once again thank you 👍

29 April 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Shane,
Thanks for taking the time to leave a review of your experience with us.
We will pass on your comments to Dean.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Dawn is fab

Dawn is fab! We had dawn for our house buying process and as first time buyers she couldn’t have been any better we was so nervous as you hear horror stories about getting in contact with your solicitors during the house buying process but Dawn was amazing couldn’t have asked for better services and have recommended her to everyone I know who is starting their house buying process now.

23 April 2026
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Reply from True Solicitors

Dear Mia,
Thank you for the recommendation, feedback and your detailed review.
We will pass on your comments to Dawn and the Conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Every helpful going through it all…

Every helpful going through it all Thankyou

5 February 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Lewis,
Thank you for taking the time to leave a review. We will pass on your feedback to Rebecca who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided
Highly recommend

21 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Ms Serban,
Thank you for your review.
We will pass on your comments to Lisa who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

They really helped me every step of the…

They really helped me every step of the way and got good results in the end

21 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Tanya,
Thank you very much for your review and the feedback you've provided.
We will pass on your comments to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Was kept in touch with every…

Was kept in touch with every development as and when it took place

23 April 2026
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Reply from True Solicitors

Dear Karen,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Sally who represented you in your personal injury case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars
True Solicitors  logo

Reply from True Solicitors

Dear Erin,
Thanks for your review and the comments you've provided.
We will pass this onto Julie and Steph.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors were very kind and…

True solicitors were very kind and helpful.
They took my case and always updated me.
I was really innocent in the accident and they proved it .
I am very thankful.

23 April 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Ildiko,
Thank you very much for your review and the feedback you've provided.
We will pass on your comments to John who represented you in your case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Glenn Robinson at True was unfailingly…

Glenn Robinson at True was unfailingly helpful and was successful in persuading the other Party to meet 100% of our Claim.

15 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Rupert,
Thank you for taking the time to leave this review of your recent experience with us.
We will pass on your feedback to Glenn who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Professional and thorough service

Julie and Steph provided a professional and comprehensive service, guiding me through the purchase of my first home. Fantastic service, thank you.

15 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Michael,
Thanks for your review of our conveyancing services and your recent experience.
We will pass on your comments to both Julie and Steph.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

I advise people who want to get medical compensation to use the True Solicitor company, they will definitely not deceive you, very good and professional services

I want to thank everyone who has worked on my case all this time, And I would also like to thank Stephen Winn

20 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Eugenijus,
Thanks for both your review and the feedback you've provided.
We will pass on all of your comments to Stephen who represented you in your clinical negligence case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Simple and quick

Simple and quick

17 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Oliver,
Thanks for taking the time to provide this review.
We will pass on your comments to Lisa who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Thank you!

My emails were always responded to within 24 hours without exception, and I always felt like my case was a priority. Dawn was extremely reliable and I have no complaints.

17 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Michael,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Dawn who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors were fantastic

True solicitors were fantastic. Everything was straightforward. I would definitely recommend

13 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Lewis,
Thank you for your review and the wonderful comments you've provided.
We will pass on your feedback onto Dawn who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very

Very. Understanding very clear

9 April 2026
True Solicitors  logo

Reply from True Solicitors

Dear Martha,
Thanks for your review and the comments you've provided.
We will pass on your feedback to Tia who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

A great service that explains every…

A great service that explains every single step of purchasing/buying a property, a big thank you

6 March 2026
True Solicitors  logo

Reply from True Solicitors

Dear Mark,
Thanks for your review of our conveyancing services.
We will pass on your comments to Julie and the team.
Kind regards,
True Solicitors

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