I have been a customer of Trudon for many years and have enjoyed their products. However, this time I placed my order on 08.03.26 expected delivery 13..03.26 nothing has arrived, it is stuck in a war... See more
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Wonderful shop at Seven Dials in London. The staff are delightful and extremely knowledgable. I love their products, Gabriel is my favourite scent. I have contacted their HQ/website contact a couple... See more
My teen daughter and I visited Trudon, Seven Dials London, a truly beautiful little gem. We were greeted by the charming Michel, he is incredibly knowledgable with lots of interesting facts about the... See more
Worst customer service I ever experience. Basically there is no customer service. Do not bother buying direct from Trudon. Loyalty points that doesn't exist. Displaying in CAD dollars but it's really... See more
Company details
Information provided by various external sources
Founded in 1643, on the threshold of the reign of Louis XIV, Cire Trudon is the oldest Candlemaker in the world still active today. Throughout the 17th century, the manufacturer became the Royal Wax Manufacturer and official supplier in the French cour...
Contact info
...never received the order
I didn't receive my order after more than 30 days. The customer service didn't even try to find a solution.
6 September 2023
Unprompted review
Luxury company, very poor experience.
Weirdly the first review I read on here of this company was pretty much exactly my experience. They took the money, then cancelled the order without telling me, and then eventually refunded me. Honestly, a rubbish service and experience. I won’t order direct again if I can avoid it.
16 January 2023
Unprompted review
I am hoping somone from the company can…
I am hoping somone from the company can help with my query as I am very unhappy with my first experience of buying directly from this website. I placed an order via the website which was accepted and I received a confirmation email (9/1). Payment was taken from my bank account on 10th Jan. I had not heard about my order being shipped for a few days so I decided to chase and contact the customer service team. On friday (14/1) I received a shipping confirmation email and confirmation via fedex only to receive an email from the customer service team a few minutes later saying they have cancelled my order due to a pricing "error" on their part. I was very surprised at this so decided to look at their terms and conditions as I recall seeing that an order can't be cancelled once entered into a contract and this also breaches Trudon's own terms and conditions [section 2.3 'Cancellation of the order' & 13 'Pre-Contractual Information']. As the order has been confirmed, shipping has also been confirmed and payment taken I believe this is a legally binding contract. Please can someone get in touch and help. I will be contacting my local Citizen's Advice Bureau for guidance on next steps.
EDIT: Customer service refused to send me my order. When requested to escalate to a manager no response received. Worst experience. Hopefully Trading Standards will look into this company's practices and how they treat customers.
15 January 2022
Unprompted review
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