Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to take a moment to share my experience with someone because I'm not able to find somewhere to post a public review of your "services" and as of today I chose to cancel due to a com... See more
Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who... See more
I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of pr... See more
Company details
Written by the company
Connect to freight partners you can trust, price every load for profitability, and do your job with speed and confidence like never before. At Truckstop.com, we’re committed to building a network you can trust, starting with our load board and going beyond to offer you innovative solutions that help you run, grow, and protect a profitable freight business. When it comes to your security, we go the extra mile, investing in enhanced features tools that help keep fraud out of your business. We strive at every turn to stay one step ahead of bad actors and their increasingly sophisticated tactics, so you’re better protected throughout the freight lifecycle. Look to our load board options for the plan that meets your needs, whether you’re just starting out or you’re a seasoned pro. Our easy-to-use solutions help you simplify every aspect of your business, including back-office organization and bookkeeping, risk mitigation, and more, all designed to save you time and money.
Contact info
1444 S. Entertainment Ave. Ste. 110, 83709, Boise, United States
- 800-203-2540
- support@truckstop.com
- truckstop.com
1.5
Bad
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Always glitching
Always glitching. Poor costumer support. Never able to talk to costumer service, they just don't answer the phone calls.
18 April 2024
Unprompted review
Reply from Truckstop.com
Hi SLR Express!
We’re really sorry you experienced glitches and had difficulty reaching support. We understand how frustrating that can be, and we truly appreciate your patience as we work to improve our platform.
If you’d like, our team can still help resolve any lingering issues—please reach out at (800) 203-2540 or support@truckstop.com. If we're able to get things working smoothly, we’d be grateful if you’d consider updating your review.
Thanks for giving us the chance to make this right!
Best,
Truckstop Team
Customer service is one of the worst
Customer service is one of the worst. It’s like trying to contact a government agency. If you call be prepared to wait a long time
16 April 2024
Unprompted review
Reply from Truckstop.com
Hi Ron,
We’re sorry you had to deal with long wait times. That’s not the experience we want for our customers. We’ve been working to improve our support processes so reaching us is faster and easier.
If you’d like help with any outstanding issues, please contact us at (800) 203-2540 or support@truckstop.com. If we can get things resolved, we’d really appreciate it if you’d consider updating your review.
Thanks for your patience!
-Truckstop Team
Worst compnay to deal with ...NO…
Worst compnay to deal with ...NO customer Service .
Dont understand why Brokers and Carriers are using there service.
Big Time NO NO NO NO ..to this..
12 April 2024
Unprompted review
Reply from Truckstop.com
Hi Gurbinder,
We’re truly sorry you had such a frustrating experience. That’s not the standard we aim for, and we’d love the chance to make things right. Please reach out to our support team at (800) 203-2540 or support@truckstop.com so we can assist you directly.
If we’re able to help, we’d really appreciate it if you’d consider updating your review.
Thank you for giving us the opportunity to improve.
Sincerely,
-Truckstop Team
Horrible customer service
I sent an email a week ago about an issue, but it hasn't been resolved. I requested a callback, but I haven't received one after three hours. I've been on hold for 52 minutes and counting, and no one has picked up the phone yet.
1 April 2024
Unprompted review
Reply from Truckstop.com
Hi Pavel,
We totally understand how frustrating this must have been. No one likes being stuck on hold or waiting for a callback. We’d love the chance to make it right. Please reach out to our team at (800) 203-2540 or support@truckstop.com so we can help you directly.
If we can get this sorted for you, it would mean a lot if you’d consider updating your review. Thanks for giving us the opportunity to fix this!
Best,
Truckstop Team
Good exeprience
Truckstop is the best loadboard to have is very friendly and easy to use.
2 March 2024
This is a hostile company towards its…
This is a hostile company towards its customers. From implementing unwelcome "innovations" to signing you up for services you did not request and overcharging you. Trying to have them fulfill a simple request always, without exception turns into a multi-day, multi-hour chase after customer service that does not answer the phone. You listen to awful music instead. Canceling service is the only option if you want keep your peace of mind. DO NOT LET YOUR BUSINESS RELY ON THESE PEOPLE.
22 February 2024
Unprompted review
Truckstop RMIS carrier packets issue
Recently they have added there truckstop ID in RMIS Carrier packets. That is causing a lot of issue in filling up the packets. The packets are not filling up and because of that Carriers are not able to book the loads and they are facing issues. We have tried to fill up the packets multiple time but we cannot fill it up because of the truckstop.
21 February 2024
Unprompted review
BUYER BEWARE: 1 to 9 minute refresh rate-Do…
1 to 9 minute delays for refresh--Do Not Use! Go to DAT loadboard!
As a HotShot company we rely on getting loads as fast as possible. As a rule, first to call gets the load. 2 months ago IT&S made an update. I pay top dollar for the live autorefresh feature but after the update the refresh went from a few seconds to up to 9 minutes (even when I clicked to manually refresh).
I put in 3 tickets and IT&S acknowledged the issue but didnt fix it. I checked with my assigned rep who confirms the issue.
Fast forward 3 months and the issue is still not fixed. Ive been with Truckstop for 3 years and canceled my memership this week.
I cant believe they asked me "Why."
For $155+/ month we pay for a working service!
Of course, they would not even refund me anything in order to keep my business.
13 February 2024
Unprompted review
nice platform
I think the RMIS tool could be more of a website template for a shorter timeframe for onboarding along with a more standard setup for new brokers who don’t know exactly what they need day one.
1 February 2024
Customer service is awful
The mobile app and site on web via phone rarely works.
Customer is the worse!!! Dry, rude, unprofessional, just plain useless.
We have been having problems for over a month and have escalated the situation. It will work for a week or two and the same problem.
12 January 2024
Unprompted review
Hot pile of garbage
An absolute hot steaming pile of garbage application. Couldn't get this to work and when we tried to cancel and get a refund, they pretty much said too bad no refunds will be issued.
11 January 2024
Unprompted review
Failure to Investigate
I was given a C rating by Truckstop because one of my 8 trailer tires was low on air. They claimed nothing could be done to change it even though they never contacted me about my side
8 December 2023
Unprompted review
Best place to get started!!!!
Lisa has been a wealth of information. Full of useful referrals and help. Thank you to her and TruckStop for the one stop shop set up.
4 December 2023
Used to be a great loadboard...no…
Used to be a great loadboard...no customer anymore. On hold for 45min.
10 November 2023
Unprompted review
Has the worst customer service ever.
Is the worst customer service ever, you can't get no one on the phone, they have a call back option which no one ever calls back, and I even tried the online support with no success. I purchased on a Friday and after a getting the same automated email I tried to cancel and get refund with no success also. It shouldn't be this hard to get a paying customer his Login to access the load board.
2 November 2023
Unprompted review
Reliable to work with .
Truckstop give us a great opportunity to start our freight brokerage business , really appreciate that .
16 August 2023
Loaf board not working
I just purchased yesterday and can't navigate it or use it. Waiting for customer support to respond to troubleshoot.
6 November 2023
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