Truckstop.com  Reviews 

This company is a scam they will bait you into a month to month contract then when you go to cancel tell you that you gave a yearly commitment. They provide no value that you can’t do for free with research.

If I could leave zero stars for Truckstop Factoring, I absolutely would. Since they transitioned to Denim, the service has gone downhill fast.
We are repeatedly charged Express Payment fees but are waiting 4 days to over a week to get paid. That is not “express” by any standard. The entire point of factoring is reliable and fast cash flow, and this company is failing to deliver what they advertise while still collecting premium fees.
These delays are directly hurting our business. Cash flow is critical in trucking, and waiting on payments makes it harder to cover fuel, maintenance, insurance, and payroll. It has also hurt driver morale because payment uncertainty creates frustration and stress that should not exist when using a factoring service.
Customer service is just as bad. When concerns are raised, there is little urgency, little accountability, and no real solutions offered. It feels like once they have your business, they simply do not care.
We are actively searching for a new factoring company and strongly warn others to research carefully before signing up. What used to be a dependable service is now unreliable and overpriced for the level of service being provided.

Very bed service he always every 2nd load 07 to 09 days for wating for verification RS confirmation his verification guy not any answer

Custom service felt lacking and unwelcoming. On top of that, very long wait times for small orders.

Their factoring company was very good until they changed to Denim. I used to get paid in a day or so, now it's 3-6 days and counting. I keep emailing and calling to no avail. I've submitted several loads since they changed to Denim. I don't know if they are discriminating against me because I'm a small customer or if they're treating all of their customers like this. The people that work for them seem to only work on my loads once a day or less. When I send a note on the app I NEVER get a response. Their people keep giving me the company line,it seems like they don't really care about paying, only collecting their 3%. Do not use them. If I treated my customers like they treat me I wouldn't have any customers. It's sad that they changed their services to this platform. They were a good company before but now they don't seem to care about people like me that have bills to pay and depended on them for promt payments. Again, I WOULD NEVER RECOMMEND THIS FACTORING COMPANY FOR ANY SMALL CARRIER THAT NEEDS TIMELY PAYMENT.

This use to be the best factoring company. Now it is horrid. You do all the work. They don't cover the load unless the customer has money on their credit and then you have to chase down asking them to request a higher credit limit. You also have to do all the work now and map each invoice out. I would love to hear who others are moving to so I can cancel ASAP. I also don't see how its legal for them to show you the customers debt they owe.

One most horrible company to do business with. One simple task becomes a monumental, impossible to resolve task. Absolutely impossible to get ahold of the right person to get anything done. They have all their phone calls routed to peoplevwho have no idea how things get done so long long delays and hold times on the phone. No communication via emails either. This company simply brings you down to your knees beging for help. I want to discontinue my services with them but they make it impossible.

I canceled my Truckstop.com subscription, but was told it wasn’t within their five-day billing window. Because of that, they refused to work with me, so I disputed the charge with my bank. Now they are threatening to send the balance to a third-party collection agency simply because I didn’t call them within their five-day rule.

This is unprofessional and unfair to truckers. We already pay a very expensive monthly fee just to access the load board, and there is no flexibility or consideration when you try to cancel. Threatening collections over a disputed subscription charge is not good business practice.

Truckers work hard for their money, and services like this should be more transparent, reasonable, and respectful of their customers.

Ever since Truckstop converted to Denim for factoring I've had troubles getting paid. Customer service is horrible with no explanation why it was rejected. The Denim site provides no help with factoring.

I have been factoring with truck stop for over a year with 0 issues but the minute they transfered to denim I give it a 100% failure rating. I factored a load as they were transferring over to denim and it took a week to get paid. So I thought ok maybe it's because it's the first time WRONG. I factored my second load @ 9:03am and saw on my timeline that it was approved at 9:05 I said great but with doubts I called again waited 1hr and 30 min on hold and when I finally got through to someone I was told the funds should be released that same day at 1145 with the first batch of payments for the day. That was on a Friday and I never got paid so now I waited until Monday and called again and after being an hr on hold I was told the same thing that they were going to push it through so they can release the funds and that never happened either. Im totally not happy with whole denim deal and at this point I do not believe there is anything they can do to change my mind. And to make matters worse they chose to make this change basically Christmas time so not funding my loads on time is ruining my families Christmas. I gave them 1 star and thats because I can't give them no stars

I’ve been waiting for 9 days on a load that was first submitted on 12/10. This was 5 days before the transition to Denim. I should have never had to wait for the switch to happen and I should have been paid by TruckStop and not Denim. I have been on hold for 17 hours and 57 minutes in total since 12/15 trying to get answers, but none have been provided. Two representatives told me that I would receive the money that evening or first thing the next morning and I haven’t. I’ve had multiple emails from Denim telling me that they are missing the RC even though they knew the amount, another stated they needed my NOA, which is ridiculous because I’ve been with them for 3 years, and then the load was rejected because it is a duplicate.

Customer service is nonexistent and their claim that loads will be factored in minutes is not true. I would not use TruckStop and if I could give them negative stars, I definitely would.

Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ago and still havent received payment. 3 days of calling and emailing, when we finally got a answer it was “dont submit anymore paperwork until we get our stuff together”. Surely truckstop is about to see their mistake, carriers are reconsidering other factoring options. Still waiting on payment by the way…

***Shady Auto-Renewal Practices***

Truckstop uses silent auto-renewals with poor disclosure. There was no clear warning, no advance notice, and no meaningful explanation of renewal or cancellation terms. We only found out after being charged.

When we immediately asked to cancel, we were told we were locked into another long contract term we never knowingly agreed to. Saying “it’s in the terms” is not the same as clear, conspicuous disclosure.

This feels like a gotcha-style renewal trap, not a transparent business practice. Proceed with caution and set reminders far in advance. Truckstop will not remind you.

I talked to a sales associate after not being able to login even after I paid for services anyways the rep re assured me I'd receive a link with a temp password and I'd be able to login well I never rcvd the email so I was never able to use the services I paid for. I sent a cancellation email and was never contacted I had to call in and was able to now get a cancellation email back to me but the new csr told me there was no guarantee I'd get any of my money back I told him I was unable to login 2 times and mainly the reason for my cancellation was the lack of support on 1st impression it just wasnt there so I told him I wanted all my money back since I never got any services that were advertised and paid for. It's clear as day I wasnt able to login I told him how would I use the plan he still told me it wasnt up to him so at that point I knew this was 1 of those companies that likes to prey and take advantage of hard working people and not stand behind their product. I would not recommend this company to anybody how can you trust a business partner when its 1 sided you just cant.

Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who litttterally can not understand and could care less about you getting paid. It is soooo bad. You have been warned. It’s hard to articulate just every which way you will get screwed.

Truckstop factoring has gotten from bad to worse. We stopped using them for over one year and a couple of brokers have send $$ to them by mistake. They received the $ on 10/24 and it is 12/02 today and they still have not returned the money . I keep calling customer services and get told someone will get back -when they get back I get an answer that they will get back to me - or tell me they tried to call me and my phone has not gotten any calls from them . They have expanded more that they can handle, and have clueless customer service.

I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of providing the broker's information because otherwise you don't know when they'll pay, as if they weren't doing the work you're paying them for. So, it's a scam that they advertise next-day payment. 👎

Truckstop Overseas customer service an d truckstop factoring. Once truckstop gets your buisness they ship you over to overseas customer support that cant do any thing but read what their screen tells them. So trying to get answers and results is hard. truckstop factoring when you send them a load to factor they try like once to get ahold of broker and if they get no response i guess they give up because i have been having to call truckstop asking where my payment is and they go "we havent benable to get ahold of broker to verify". this was like 4 days ago if not more. Then once they pay you if broker for any reason delays or refuses to pay truckstop, truckstop tells you the carrier they gonna take the money back from you. FROM YOU the carrier and driver, the only one who has lived up to their end of the contract by delivering the load. FROM YOU the carrier who has all the high operating costs.

If they won't post loads $per mile they worth $0

I was just denied access, blocked by Cloudflare. I was already logged in and just tried to post a new load when I was blocked. I was using the same IP address/computer as I always do.