Trotec Laser Reviews 111

Matt Dunne has provided us the greatest experience one could imagine. We have purchased a number of different Trotec lasers from Matt over the last 10 years. His customer service and support is an industry best. We have worked with other companies historically and after working with Matt, have no need to ever look at another option again.

We bought our GS1000 in 2017 and have had great success with it. We added a Speedy400 in 2021 to complement it and it has also been fantastic. Matt Dunne, our rep, is always ready to answer any question I have or he will research it for me and promptly get back with me. His expertise has been invaluable as a resource for our laser department.

Trotec lasers are a work horse, had the machine for 6 years and have had little issues. We run it everyday for 5+hours a day. Reliable and good customer service

While I will say that Trotec support seemed to have had a rough patch a few years ago, any issue I have had over the past 2 years has been quickly resolved in full either by Trotec support via email, phone, or both... or by our main contact, Gary Sheriff. Gary is always super helpful.

I would like to express my complete satisfaction with my Trotec Speedy 100 laser. My sales rep, Gary Sheriff, sold it to us 4 years ago. After extensive use the machine, it has held up well. Gary was easy to work with, always offering solutions to whatever issues I've encountered. Great company & service!!

Thanks Gary!!

Jack Berokoff
The Polished Jar

Been working with Trotec as our laser source for about ten years now, overall the lasers are the best out there. Customer service has its ups and downs but they’ve put me out of every bind that I caused on the machine. Gary has been our rep and we couldn’t be happier. He always checks in on us and helps us with any laser questions.

We have known and trusted Gary Sheriff's lasering expertise for many years. As our production has scaled and Trotec line up expanded, Gary has been there to support our growing needs. His exceptional knowledge and ability to explain processes in simple terms ensures we continue to offer quality products produced efficiently. With his support, our offerings have expanded and utilization of the equipment grown. Thank you Gary and Trotec!

I love working with the staff at Trotec, when problems arise in our high output environment they are always willing to explore the issues and get us sorted out.

A special thanks to Sara and Angel who both facilitated some much needed repairs and preventative maintenance on our equipment!

We look forward to continuing working with Trotec and their excellent and professional staff.

I have been a happy Trotec customer since last year and been enjoying the benefits of their service support and knowledge that helps my business grow.

Shout out to Richard from Anaheim California for helping me on my journey!

Today, Gary Sheriff came by to share his exceptional knowledge on my Trotec 360, 80 watt laser.

He walked me through the Ruby Software and showed me just how simple it is to operate.

We engraved some Trolase material and engraved a few orders for one of my wholesale customers.

Also, Gary helped with some PM on my exhaust.

What a great way to spend an afternoon with someone so knowledgeable.

I am extremely happy with my Trotec and their support

I bought my 1st Laser in 2014 speedy 100. It is the best laser (in my opinion) for rubber stamps and awards. When I decided to buy another laser in 2024. I reached out to Sara Duchsherer and she took care of the sale with ease. From the purchase to the delivery to the training and service absolutely the best.

I looked at a competitor at the same time when I went to purchase. What stuck out to me was not just the price, to be honest the other one was less money. I went on integrity, honesty, and knowledge. The support from David Stevens (aka Laser Dave) without question was and continues to be fantastic. I also had to contact support a couple of times; they responded in less than 24 hours and worked with me until it was 100% resolved. Support to me was relentless in getting the issue corrected, it was not a mechanical issue but a software issue. The best part of all this is I'm a one man band and have been treated with such professionalism it has been a refreshing experience all the way around thanks so much.

We have been working with Trotec Laser since 2016 and currently own 27 machines, all of which are Speedy 400 models. Overall, we are satisfied with them. Occasionally, there are some issues, but which machine doesn’t have problems now and then? We’ve been in contact with Gary Sheriff for the past 10 years, and he has always provided us with the right guidance and encouragement. If our business has grown this much, it’s largely thanks to the Trotec lasers, which run tirelessly day and night.

Thanks
Ozkurt Yildiz
Lara International Inc

We’ve had a very positive experience with Trotec Laser. Richard and Gary have been great to work with. They are professional, knowledgeable, and always ready to help when we have questions.

The machine has been a valuable addition to our production process. It runs efficiently and has helped us improve our overall output.

Like with any equipment, there are occasional issues, but the support team is reliable and takes care of problems in a timely manner. We appreciate the level of service and commitment they provide.

Overall, we’re pleased with both the machine and the support behind it.

We purchased a Speedy 300 last year and the experience was joyful and pain free. Sara truly elevated our purchase, she guided us through the pricing, set up, and demonstration. Sara wasn't just a salesperson; she became a trusted advisor, ensuring smooth delivery, professional setup, and comprehensive training. Her proactive follow-up and technical insights turned a transaction into a lasting partnership. A year after the sale she still follows up to ensure the product is working up to expectations.

Richard Lim was my salesman. During the financing process, he was very patient and understanding. My financing took a little longer than usual. During this time he made a couple of follow up calls and was never pushy. He answered all my questions and had a answer. Customer service top notch! Thank Richard your great customer service and professionalism.

We have the best service from Sara . She explained everything about our new laser and we are in love with it . This company is great and Sara gave us a very professional and exceptional service .

I had worked with a Speedy 360 for about three years using the Job Control software. Last year I bought a new Speedy 400, which came with the Ruby software. The transition was seamless between the softwares. My Speedy 400 is a beast! From precision cutting to incredibly detailed engraving, the results are consistently clean and sharp.

But what truly sets Trotec apart is the one-on-one training. They come to your location to help set up your machine, ensure it’s working properly, demonstrate its features, and answer all your questions. I had Sarah and she was amazing! She gave me the confidence I needed to try things I had not tried on the old machine. Anytime I’ve had a question or needed assistance, Trotec’s customer service has gone above and beyond to make sure I am taken care of. They call back within 24 hours and even have overnight shipped a part for me! From our very first inquiry to post-purchase support, the team has been responsive, knowledgeable, and genuinely invested in our success. The ONLY regret I have about buying a Trotec for myself is that I didn’t buy it sooner!

I have had a superb experience with the Trotec Company. When I was interested in purchasing a laser, I was met with Sara who directed me openly, honestly and completely to the laser that would provide me with the most efficacious use for my needs. Her training was absolutely top notch and remains available well after the sale. When my camera was found to be defective, she and the repair technician insisted it be completely replaced rather than an attempt to repair it. The folks I have been exposed to during the purchase, training and maintenance of my laser have been top notch. I am hopeful and confident that my relationship with this company will continue for years on end. Thank you Trotec for being on my side.

We bought a Trotec 360 machine recently and the representative came out to set it up. Sara was our customer support representative and she made sure we were trained in operating the machine and understood the Ruby software. There was an issue with the autofocus camera which she immediately addressed with tech support. The local technician, AJ, came out yesterday and installed a new sensor which corrected the issue. Received the rotary in a separate shipment and upon opening the damaged box noticed the rotary was damaged in shipment. Contacted Trotec and sent them photos of the damaged unit and they responded quickly by providing a new replacement. Very pleased with our 360 and the support we received.