Tropicfeel Reviews 19,931

Great customer service - highly recommend

Great product, easy to use and comfortable, does what it says.

The shoes are ok but the customer service is awful.

Super friendly and fast support! I asked several questions before our Southeast Asia trip, and the team (and even their chatbot!) gave clear, detailed answers — with a smile. That’s how customer service should be! You can really tell they care about their customers — thank you, Shy from Tropicfeel, you’re doing an amazing job!

Wanted to place an order using a 20% off promo code that I got by signing up on their website. They sent me two different 20% codes - neither worked. I immediately messaged them on 16 Oct, and got a response asking me to try again. I tried again, same result, and sent them an image/recording of the error message. They then responded 3 days later saying that the promo codes have now expired and they can't "refund the price difference". I didn't however ask for them to do this - I asked them to honour what they previously advertised and give me a 20% off code. With such a lack of care for customers, I'll just not order with them instead. Shame, as I was really keen on getting a few pairs of waterproof sneakers.

The shoes fit true to size, and the customer service was great!

I would give 0 stars if possible.

It’s now been over 3 months that I’ve been trying to receive full refund from Tropicfeel. They are a fully incompetent company and I would never recommend purchasing anything from them.

Love Tropicfeel's shoes and backpack! Only reason for a 4 and not a 5 is because the shoes don't last too long before wearing down and holes appearing.

Great quality products and service!

Overall great products and prices are fair but one thing are the plastic knots that I keep losing on all my shoes. I don't know how to replace them.

I love this brand. Super cool products

Love the shoe designs combined with the sustainable goals, like recycled plastics and local production

I was a Kickstarter supporter and they kept their promise.

I got a Shell backpack in 2021, and since it came with a lifetime warranty, they gave me a voucher for a new one.

Great shoes! Awesome online experience. From ordering to receiving them took about 1 week. I've known about them for a couple of years, but never purchased. Then I thought I'm travelling so why not purchase some now. I wore them almost every day on my travels. Easy to pack, durable and easy to clean. I love them. Wear them on land or in water not a problem. Will buy more. Thanks again. 😁

I got the wardrobe as a general packing tool (also to fit into my Shell backpack) and it has been really useful! Travelling with a family makes packing efficiently and keeping things organised even more important, and the wardrobe does both - the kids have their shelf, the parents have their shelf, and it's easy to separate out everyone's underwear so everyone finds the right ones in the morning! The compression works well too, although of course the tighter you pack the open wardrobe, the less "give" there is when you compress. The construction is pretty hefty, so it adds a bit of weight to your pack, but for us it has been worth it.

Stay away from this company.. I fell sorry for their products but the customers service is horrible.. basically I've ordered 3 pairs of shoes with them,and to the last one I was having a problem with their system ( he was saying that I was eligible for 10% discount) but when I reached out for checkout I've been charged full amount. I got in touch with them and after 5 days of in and out they replied me cold that I'm not eligible, and end of story. I don't even want to think if I was having bigger problems ( like I ordered the wrong size ) . Just waste of time

Shoe looks very nice, but the fit was terrible. Very tight and hard to get your feet in. Return cost me 12 euros which is ridiculous compared to other vendors. Never again.

I ordered a specific backpack from Tropicfeel, and instead of what I paid for, they sent me a completely different model — cheaper, wrong color, wrong size, just wrong. I contacted their support thinking this would be an easy fix. I was dead wrong.

Not only did they refuse to acknowledge their own mistake, but they had the audacity to ask me to pay for return shipping — for their error. No accountability.

Customer service is a joke. It felt like they didn’t even read my message. They offered store credit instead of a refund — why would I want to shop with a brand that already ripped me off?

What kind of company ships the wrong item, then expects the customer to foot the bill to fix it?

Honestly, I’ve had better experiences with no-name sellers on eBay. At least they care when they mess up. Tropicfeel clearly doesn’t value their customers at all.

Save yourself the frustration. This brand is all hype and zero substance. I won’t be ordering again — and I’ll make sure everyone I know doesn’t either.

I really appreciate the approach of Tropicfeel, starting from the attention to the environment up to customer care

Very easy and fast communication - and the defective part (a knot blocker) was sent to me without delay, without expenses (and in triplicate quantity).