I haven't received my product yet, it's past due and I haven't even received any tracking number. I'm sure the product is probably great but getting my product isn't going well at all. It was orde... See more
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See what reviewers are saying
After reading reviews about what I was looking for I went to their excellent website. Not knowing too much about the products they sell. Inexperienced rookie. Proceeded to be assisted via chat by Marv... See more
Shipping notification was lacking. It's a large form with little information. It could probably be displayed more simply. Some of the field headings were white text on a light grey background maki... See more
Lisa must be the company rock star. Had a few questions regarding my vape. Responded quickly. She asked for further information. Again responded quickly and throughly answered both my questions. Matt... See more
Company details
Written by the company
Tronian: Innovators in Premium Vaping Technology, Dedicated to Delivering High-Quality, Reliable, and User-Friendly Vaporizers. Elevate Your Experience with Tronian's Cutting-Edge Designs and Superior Performance.
Contact info
United States
- tronian.com
Replied to 14% of negative reviews
Typically replies within 1 month
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Great Experience!
Item as described with fast delivery. Highly recommended company and products. Thank You!
Marvi Fixed iT
Got the Gammitron and it was being a bit tempermental. Marvi walked be through adjusting it, so it works great now.
Lisa was a great help when I needed…
Lisa was a great help when I needed help finding an order and corrected mistakes that I made. The response was and help was prompt and appreciated.
Every time I chat
Every time I chat, I get great rep, like LISA. I always get me questions answered promptly and if they are not ssure of the answer, they place you on a brief hold to acquire the proper answers!
these guys are a joke
these guys are a joke, multiple front cover sites - if your item gets lost in the mail, guess what , its your fault and good luck getting your money back - Proceed with caution. There recomendation, buy another and then just return the original if it ever shows up......

Reply from Tronian
LISA is a beast!
LISA is a beast!
I have an overabundance of questions often and find it hard to locate a true rep. for a company. Lisa had all of the info i asked and also verified to ensure. she spent more than an applicable amount of time. If the product is half as amazing as her and the team here, I will probably own the entire line. THANKS again, this is how customer service should be!!
Lisa in Customer Service was beyond…
Lisa in Customer Service was beyond helpful, I literally just sat back and let her do the typing. Can't thank her enough, great job!
Lisa must be the company rock star.
Lisa must be the company rock star.
Had a few questions regarding my vape. Responded quickly. She asked for further information. Again responded quickly and throughly answered both my questions. Matter resolved and a very satisfied customer.
Marvi was very helpful
I had needed assistence
I had needed assistence because of an address error. An associate Named Lisa quickly fixed things right up. I was so stressed out but she helped within minutes. Great experience.
had some issues checking out but Lisa…
had some issues checking out but Lisa was very nice and assisted me throughout my purchase to make the experience great
Saw the Omegatron on sale
Saw the Omegatron on sale, but when I added it to the cart it showed full price. Apparently, the sale had ended in between loading the page and adding to the cart. Lisa in the chat was able to honor the sale price I had seen and make the ordering process very easy. Can't wait to try it out!
Lisa was the most help got me together…
Lisa was the most help got me together quickly professionally and with respect and straightforward answers to all my questions
I have the milatron dry herb vape it's…
I have the milatron dry herb vape it's the best, I'd like too make some suggestions maybe make the holes that you get the hit though bigger somehow and the bowl part could for sure be bigger maybe just make the whole thing bigger and better longer battery it takes for ever too charger also that's all I can't wait too buy the next one thank you for your time
5 stars all around
Lisa helped out greatly she answered all of my questions quickly and was a huge help. I look forward to getting my Omegatron as well as shopping here again. 10/10 can't recommend them enough!
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