Trilogy Stores Reviews 

While the item arrived promptly, the delivery and returns charges were misleading and expensive. I am still awaiting a response from the online/complaints team.

Fast and efficient delivery and fast refund on the returns.

I ordered a Rixo dress which was sold out, website should really be updated for this.

Despite being told my dress was being dispatched 4 days running UPS failed to pick it up so I had to go to london and collect it. The girls in store were super helpful but urgent change of delivery company is needed

First time online purchase from Trilogy Stores: items arrived quickly and nicely packaged. Can highly recommend.

Ordered a dress in a style and from a brand that I have already in my wardrobe x3. Top part fits normally but below the bust it's enormous – at least two sizes larger. Told Trilogy about this and suggested that it was faulty. Their response was that I was wrong, cut changes according to material and I have to pay for return and any potential exchange. Have now photographed the dress against others in the identical style and measured three of them against the new dress. The dress I was sent is 12-24 inches wider below the bust, through the hips and down than any other. I don't mind paying for a return if I don't like something. I do object to being called a liar and dismissed. Waiting to hear their response but this is the worst customer service I've ever had. All because the manufacturer made a mistake.

The order I placed online was not processed or delivered, I did not receive any notice for cancellation either, emailed the help desk, never received any reply. Now have to chase my credit card company to get my money back. Do not recommend!

Very pleased with the efficient response to my order problem. I ordered two pairs of jeans in the sale but only one pair was sent to me, I contacted Trilogy to inform them of this and they very efficiently delivered the second pair to me yesterday. Delighted with the service and the jeans.

Always extremely helpful, friendly staff.

If you would like people to buy online you need to make the free returns service as painless as possible. If you have decided not to include a return label, then rpovide a QR code with the receipt. I shouldn't have to email to request a label and wait hours for a response. Not good enough.

Fast delivery service

Packaged well

Lovely dress!

Customer services were very helpful, giving me guidance as I don't usually shop on line. I also had a query about sizing and the advice was spot on.

My concern was the condition in which the skirt arrived. It was very, very creased, which was disappointing. If it had been packaged better, this wouldn't have been the case.

Quick delivery, really helpful customer service to fix an issue and seamless service in store too.

Ordered some jeans online. They arrived when expected and well packaged. Love the jeans and the introductory discount too!

Great collection, friendly staff

Bought an item on website - only ro receive an email the next day saying it was not in stock. Won't be using your website again. Not only that - I have signed up to their emails - (10% off first order) and I assume I have now lost that 10% offer.

Had exactly the jeans I wanted. Order arrived a few days later after plenty of notifications and updates. Great service I’ll use them again for sure!

Gorgeous dress
and a big thank you to Liz who helped me get my order in time for my holiday 🙌🏻❤️