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See what reviewers are saying

Rated 4 out of 5 stars

Service, inquiry response were so great and fast. Products are genuine and in great condition. Very satisfied for the purchase with Tresor Vintage. I gave a four star since the delivery took a bit lon... See more

Company replied

Rated 5 out of 5 stars

Perfect! Absolutely Amazing! Emma was really helpful and patient with me. Absolutely in love with my bag! Accurate description, great price, fast delivery and well packed. Everything from start to end... See more

Company replied

Rated 5 out of 5 stars

An item from Tresor Vintage's online shop caught my eye and I just had to have it. I wanted more information before purchasing and reached out to Tresor via WhatsApp. Emma replied to me quickly and wa... See more

Company replied

Rated 5 out of 5 stars

This was my first time using this site. Like many I was nervous about purchasing online and whether everything was above board. But I have to say I am very happy with my purchase. The bag w... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Handbags Shop
  3. Jewelry Store
  4. Second Hand Store

Written by the company

Trésor Vintage is a London-based pre-loved luxury e-commerce, your ultimate destination for authentic and exclusive luxury pieces. Our devoted team of luxury experts are passionate about prolonging the lives of pre-loved goods and have curated an online platform that boasts a unique selection of luxurious handbags, chic jewellery and exclusive watches. Trésor Vintage ensures all our products go through the most rigorous authentication process. Each pre-loved piece is validated by our double authentication procedure to keep your mind at peace.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent

Excellent response. Detailed photos and communication. Beautiful Chanel back pack and exactly as described. Thank you Tresor.

19 November 2025
Unprompted review
Trésor Vintage logo

Reply from Trésor Vintage

Thank you very much for your appreciation, Carolyn! Love, Trésor Vintage xx

Rated 5 out of 5 stars

VeryMy first experience with Tresor Vintage

Very professional and friendly staff. Winston is just amazing and helped me a lot throughout my purchase. His attitude is just one of the very few best i experienced in London. Thank you!

22 March 2025
Trésor Vintage logo

Reply from Trésor Vintage

Thank you very much for your appreciation Aliaa! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Amazing service!!

Amazing service, kept in constant contact. Sent extra photos when requested. Faultless Customer Service. Product exceeded expectations! Speedy delivery. A fantastic experience from start to finish! 5 Stars isn't enough!

19 February 2025
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Reply from Trésor Vintage

Thank you very much for your appreciation Isobel! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Great service

Great service! 100% recommended!

6 February 2025
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Reply from Trésor Vintage

Thank you very much for your appreciation Alexia! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Absolutely lovely experience purchasing…

Absolutely lovely experience purchasing with Tresor Vintage. We were made to feel so welcome, and couldn't have hoped for better service! The bag was absolutely beautiful and I'm so thankful to Tresor Vintage for making my bag dreams come true!

I will definitely be purchasing again! Thank you so much!!

10 January 2025
Unprompted review
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Reply from Trésor Vintage

Thank you very much for your appreciation Jasmina! Love, Trésor Vintage xx

Rated 5 out of 5 stars

An absolute pleasure dealing with them

Every step of my journey with Tresor Vintage has been excellent! And particular thanks to Winston who has been responsive and supportive throughout. They have an amazing collection of stunning vintage bags and the one I had was authentic and in fab condition. I highly recommend purchasing from this thoughtful brand and would use again without hesitation!

6 November 2024
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Reply from Trésor Vintage

Thank you very much for your appreciation Noor! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Winston is fab

5 March 2024
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Reply from Trésor Vintage

Thank you so so much for your appreciation Kim! Love, Trésor Vintage xx

Rated 4 out of 5 stars

Service and Product

Service, inquiry response were so great and fast. Products are genuine and in great condition. Very satisfied for the purchase with Tresor Vintage. I gave a four star since the delivery took a bit long. But since I purchased the item during the Black Friday, I understand their situation for the delay.

3 January 2024
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Reply from Trésor Vintage

Thank you so so much for your appreciation Jace! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Very helpful and positive

Very helpful and positive! Definitely genuine website

2 January 2024
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Reply from Trésor Vintage

Thank you so so much for your appreciation Gloria! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Fantastic customer service and an excellent shopping experience

An item from Tresor Vintage's online shop caught my eye and I just had to have it. I wanted more information before purchasing and reached out to Tresor via WhatsApp. Emma replied to me quickly and was able to answer all of my questions. She was very responsive, detailed and thorough in all of our communication. Upon purchasing, Tresor shipped out my item very quickly (I am in the US, and I believe I only waited 3 days to receive my package). It was beautiful and safely packaged. Cannot recommend Emma and the whole Tresor Vintage team enough! Fantastic purchasing experience and I will be a repeat customer.

7 June 2023
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Reply from Trésor Vintage

Thank you so so much for your appreciation Erica! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Best customer service I’ve ever experienced!

I just received my handbag minutes ago and I just have to write a review! From purchasing the bag to receiving it, the entire process was so seamless. Their customer service is incredible. They updated me every step of the way, sent a very detailed condition report with clear photos and thorough descriptions, and answered all my questions. I had never purchased a pre-loved handbag online without seeing it first, so I was a bit apprehensive. I instantly felt so at ease and confident thanks to their wonderful customer service.

The bag was packaged so beautifully and thoughtfully- it was in a Tresor Vintage box with a pretty ribbon tied around it. The bag was carefully wrapped and stuffed to maintain its shape, with lots of tissue paper around it to keep it safe and secure. They even wrote me a handwritten note which was so lovely. They made the unboxing process a luxury experience in and of itself!

The bag is in such great condition and matches the photographs and condition report exactly. I am so beyond happy I stumbled across Tresor Vintage- I cannot wait to make more purchases from them in the future. So excited to wear my new bag!

22 May 2023
Unprompted review
Trésor Vintage logo

Reply from Trésor Vintage

Thank you so so much for your appreciation Katherine! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Very responsive and detailed in follow…

Very responsive and detailed in follow ups. Marchand arrived promptly and very well packed. I had a pleasant shopping experience with Trésor Vintage, and will not hesitate to visit their website again!

14 May 2023
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Reply from Trésor Vintage

Thank you so so much for your appreciation Jackie! Love, Trésor Vintage xx

Rated 5 out of 5 stars

Very good!

Such a great company.

8 May 2023
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Reply from Trésor Vintage

Thank you so so much for your appreciation Sanam! Love, Trésor Vintage xx

Rated 5 out of 5 stars

The best customer experience ever!!

The best customer experience ever. Truly a fantastic company to deal with, from the beautiful packaging and helpful friendly customer service this was my best purchase ever!! The bag itself is in immaculate condition and I’m extremely happy 🥰 would 100% purchase from again.

28 March 2023
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Reply from Trésor Vintage

Thank you so so much for your appreciation Christel! Love, Trésor Vintage xx

Rated 5 out of 5 stars

The package was beautiful put together…

The package was beautiful put together and there was so much though in the packaging which made me feel exceptional special and every penny was spent well .. x

20 March 2023
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Reply from Trésor Vintage

Thank you so so much for your appreciation Stephanie! Love, Trésor Vintage xx

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