The Window, Milford Haven Reviews 21

TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

I ordered empty glass diffuser bottles. They costed £3.15 each one. The delivery was quick, they didn't have all the items I ordered so they sent me more of the other ones. The customer service was ve... See more

Company replied

Rated 5 out of 5 stars

It took me a while to find what I wanted, more items came up in messenger than looking on Facebook, but easy to order and collect. I wish I could have seen what I bought before I bought them because t... See more

Company replied

Rated 5 out of 5 stars

Ordered an item from their website. Excellent value, and delivered quickly in good order. Based on my experience, I would recommend The Window, Milford Haven.

Company replied

Rated 5 out of 5 stars

The Window has been lovely and straight forward to shop from online and the delivery was very quick, everything well packaged. Highly recommend 5 ⭐

Company replied

Company details

  1. Decoration and Interior Design Store
  2. Candle Store
  3. Fashion Accessories Store
  4. Gift Shop
  5. Incense Supplier
  6. Rug Store

Written by the company

Evocative incense, colourful fashion and soft furnishing, beautiful and useful items for the home. A touch of the exotic, to lift your spirit!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great value and service

Ordered an item from their website. Excellent value, and delivered quickly in good order. Based on my experience, I would recommend The Window, Milford Haven.

16 February 2026
The Window, Milford Haven logo

Reply from The Window, Milford Haven

Thank you so much for taking the time to leave your feedback. Very much appreciated! :)

Rated 5 out of 5 stars

Lovely glasses

Lovely glasses
Prompt delivery

3 February 2026
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Reply from The Window, Milford Haven

Good to hear you were pleased with your order. Thank you so much for taking the time to leave feedback. We hope to be able to serve you again in the future. :)

Rated 5 out of 5 stars

Absolutely lovely

Absolutely, love the bread warmer basket, very rustic and it really keeps the bread warm.

30 September 2025
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Reply from The Window, Milford Haven

Thank you so much for taking the time to leave us a review, Tara. We're so glad to hear that you were pleased with the bread-warmer - so pleased, in fact, that you bought another! We can always order more, if you need any! Thanks again for trusting us with your purchase. :)

Rated 5 out of 5 stars

The service was very good and I…

The service was very good and I received the item in time for Christmas.thank you.

16 December 2024
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Reply from The Window, Milford Haven

Thank you so much for leaving us a positive review! Sending best wishes for the New Year, and we hope to serve you again. :)

Rated 5 out of 5 stars

Very well packed.

Very well packed.

7 December 2024
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Reply from The Window, Milford Haven

Thank you for taking the time to leave us a positive review, Yvonne - much appreciated! :)

Rated 3 out of 5 stars

Chipped bottles

I ordered empty glass diffuser bottles. They costed £3.15 each one. The delivery was quick, they didn't have all the items I ordered so they sent me more of the other ones. The customer service was very kind and helpful however, when I opened the individually packed bottles, I found out that many of them are chipped or damaged. I was very disappointed considering that, if I sell the chipped or slightly damaged ones, my customers will return them.

22 February 2023
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Reply from The Window, Milford Haven

Hello, Manuela. We are really disappointed to hear that you received some damaged items, especially as each bottle was checked and individually wrapped before being packed. We did also send a number of extra bottles, over and above the shortage. We packed the bottles as well as we could, but sending glass by mail is always a worry: in fact, we would not be reimbursed by the delivery company for this damage, as their insurance does not cover glass AT ALL. The second disappointing thing is that you did not contact us on receipt of the parcel, so that we could address the issue. It is disheartening to hear of a problem via a less than satisfactory review. We offer you our sincere apologies, and hope to do better with any future order you might place with us.

Rated 5 out of 5 stars

The owner Lorraine

The owner Lorraine, was really friendly and very helpful. The shop itself is very well stocked and interesting to visit.

28 October 2022
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Reply from The Window, Milford Haven

Thank you so much for taking the time to leave a review - it really is appreciated! :)

Rated 5 out of 5 stars

It’s a wonderful shop

It’s a wonderful shop! So friendly and helpful too. The products are lovely and I will definitely be returning in the future.

12 October 2022
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Reply from The Window, Milford Haven

Thank you so much for taking the time to leave us a review, Nathan - it really is appreciated! It has been a pleasure to serve you, and we hope to be able to do so again in the future. Best wishes! :)

Rated 5 out of 5 stars

Christmas shopping made eady

The Window has been lovely and straight forward to shop from online and the delivery was very quick, everything well packaged. Highly recommend 5 ⭐

19 December 2021
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Reply from The Window, Milford Haven

Thank you so much for taking the time to leave a review, Kay - it's very much appreciated! :)

Rated 5 out of 5 stars

Rainbow bowls

It took me a while to find what I wanted, more items came up in messenger than looking on Facebook, but easy to order and collect. I wish I could have seen what I bought before I bought them because their bigger than I really wanted, but that is not Windows fault, and once the lock down is over I'll go back and buy more off the set, its a lovely shop and very friendly and it's nice to buy local.

6 March 2021
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Reply from The Window, Milford Haven

Hi Kim,
Thank you for taking the time to leave feedback for us. Regarding the rainbow bowls, if you want to return them for either an exchange or refund, that is perfectly ok with us! We'll be open soon (hopefully March 15th), so you'll be able to look in on us next time you're in town.
Thanks again for the review!

Rated 5 out of 5 stars

All good!

All satisfactory!

25 February 2021
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Reply from The Window, Milford Haven

Glad to hear all was satisfactory - if there is ever anything wrong, please don't hesitate to let us know. :)

Rated 5 out of 5 stars

The large Nut Cracker, excellent gift

The purchase of this item was easy, quick, arrived safely and on time.
This is a qaulity item and is every bit as good as the description. I am really delighted with this gift and the great service. Thank you.

9 December 2020
The Window, Milford Haven logo

Reply from The Window, Milford Haven

So glad to hear you were pleased with your purchase. Thank you for taking the time to leave feedback - much appreciated! :)

Rated 5 out of 5 stars

Christmas Tree

Tree lovely and very well packaged for delivery (also arrived very quickly). Many thanks!

16 November 2020
The Window, Milford Haven logo

Reply from The Window, Milford Haven

Thank you for taking the time to leave feedback. Merry Christmas!

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