Trendyol International Reviews 3,827

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unhelpful and unresponsive to their issues. Reviewers also frequently encountered problems with the return policy, citing difficulties in returning items, receiving refunds, or experiencing delays in the process. Conversely, a small portion of people were satisfied with the product quality, finding some items to be good and reliable. Some customers also noted positive experiences with delivery, describing it as fast and efficient in certain instances.

What people talk about most

Product

Users describe ambiguous interactions with product quality and authenticity. While some customers received... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some consumers report fast delivery and... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report issues such as... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report unhelpful and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They split an order of 3 not very large products into two, which is unexpectedly unpleasant, since I had to deal with couriers twice. Some of the products are of good quality, but others are really co... See more

Rated 2 out of 5 stars

I ordered 13 items. 2 of the items were completely wrong, not what I ordered and paid for (2 lamps). 4 items never arrived. A robot vacuum cleaner, a wardrobe, mosaik tiles and an electric stove. I ca... See more

Rated 2 out of 5 stars

You can't get in contact with anyone for issues. The app is glitchy won't let me easily start a refund. My order was delayed and when it arrives it was broken . Now I cant get in contact to tell them... See more

Rated 4 out of 5 stars

1- Return and refund policy, they didn't disappoint, 2- improvement of the user interface over time, makes shopping easier 3- informations about seller, you can get data of the products, se... See more


Company details

  1. Online Marketplace
  2. e-Commerce Service
  3. Fashion Accessories Store
  4. Swimwear Store
  5. Underwear Store
  6. Women's Clothing Store

About Trendyol International

Written by the company

Dich stylish fühlen mit jedem Budget? Kein Problem!

Trendyol ist deine neueste Fashion Destination – wo Trends und Top-Preise zusammengehören. Mit unserer großen Auswahl an Kleidung, Schuhen und Accessoires bieten wir angesagte Outfits für jeden Stil, jeden Anlass und jedes Budget. Entdecke unsere eigenen Kreationen der Trendyol Collection mit lässigen Jeansstyles, glamouröser Abendmode, einer Curve Collection sowie Fashion Essentials wie Hemden, Kleider, Blazer, Hosen und mehr. Shoppe die neuesten Kollektionen internationaler Modemarken und Newcomer Labels einfach online oder via App mit kostenloser Lieferung und Rückversand.

Want to feel stylish on a budget?

Trendyol is your latest fashion destination where trends meet affordability. With our wide selection of clothing, footwear and accessories we offer trending outfits for every style, occasion and budget. Discover our own creations from Trendyol Collection with stylish denim, glamorous occasion wear, our Curve Collection and everyday essentials like shirts, dresses, blazers and more, as well as the latest collections of well-known international brands and newcomer labels. Shop online or via app with free shipping and returns. Find more than you expect.

Learn More

Contact info

2.6

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The application has become terribly…

The application has become terribly like an amusement park, visually it is extremely tiring and you filled it with unnecessary details, why was there a need to spoil it so much?

28 November 2025
Unprompted review
Rated 1 out of 5 stars

They have suspended my account twice…

They have suspended my account twice although I made numerous orders...for security reason was the explanation...what's the security reason for someone who pays his orders I cannot understand....

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Manipulation to the worst extent

Manipulation to the worst extent. Not trustworthy. Here is summary of my multiple experience with them
1- bad quality
2- Fake items
3- delivery never on time. 5 and more days delay in case its shipped internationally
4- they change delivery dates without any notification
5- their customer care has zero value. Never was able to help in delivery issues
7- they rudely tell you to fix the late delivery with the courier directly
8- they don't accept cancelling the order after changing delivery dates nor offer any compensation

24 November 2025
Unprompted review
Rated 1 out of 5 stars

I initiated a return request for three…

I initiated a return request for three items on the same day I received the package. It’s been around 15–20 days, but no one contacted me or came to collect the items. Now, they’ve cancelled the return claiming that I didn’t answer their call, which is completely false. This is very disappointing and feels like a scam. Think twice before buying—if the product turns out bad, you might end up losing your money.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Never ever use this app.

Never ever use this app.. Not trust worthy at all.... I lost my 300 aed there.. I returned they said not received as always.. & sometime not ready to accept return also within 7days.. Plz request not to use this at all & don't download it fake & lier sellers... Totally fake all way.. U can chat with me to know my personal experience, I will reply u all properly...

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Shady non existent unsubscribe

As per EU regulations you are obliged to have a one click unsubscribe to your emails, you require the user to follow a full path to login in order to change the newsletter settings. This is shady and illegal in EU.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

➖❌⛔️ EXTREMELY BAD EXPERIENCE

❌➖EXTREMELY BAD EXPERIENCE – TRENDYOL & SHIPA (Dubai)

Order placed on 4 Nov, finally delivered on 17 Nov after endless stress. The Shipa delivery guy was extremely rude and unprofessional—he told me to come downstairs and pick up my own order because it was “heavy.”

He even delivered to the wrong address (1402 instead of my 1002) and sent me a WhatsApp photo. When I told him it was the wrong flat, he deleted the image and ignored many of my calls. This is pure harassment and completely unacceptable. A delivery person’s job is to deliver to the door, not make customers run around.

Trendyol took zero responsibility, and Shipa’s service was a disaster from start to finish.

➡️ ❌Avoid Trendyol. Use other better apps.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

worst company to ever buy anything

worst company to ever buy anything, you get nothing and your money is lost, most frustrating experience trying to track your package which never gets shipped. A big fraud. If you have paid money for anything just forget it

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Thieves and liars

Better not to buy expensive items, products are low quaity, sellers are liars and trndyol doesn’t give a s***, you will lose money, time, nerves…go to shein, they are 100% more serious and solves your order issues fast and humanly. Thieves and liars on trendyol.

16 November 2025
Unprompted review

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