A truly worthwhile investment. The cognac trench coat is expertly made with a stunning finish, and the leather feels high quality plus it also has a removable vest. At first, the price seemed almost t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a leather bomber jacket with faux fur. The jacket was too small and I didn't care for the fur. However, customer service was great. I explained my issue with the product and customer servi... See more
Hello, I wrote a negative review due to a damaged item and lack of communication from Trendy. I’m changing my opinion due to the good customer service I received from this site. They sent me a new ja... See more
Company replied
our items arrived in good condition and on time. one of the items did not fit due to an item being sized incorrectly, but trendy jacket honored their return policy.
Company details
Written by the company
Join our thriving community of over 25,000+ satisfied customers who have experienced the unparalleled quality of Trendy Jacket. Step into the world of timeless fashion as you explore our latest leather outerwear collection. Dive into a world of style with our exquisite men's jackets , suits and coats and uncover the perfect addition to your wardrobe among our curated assortment of women's jackets
Contact info
685 Market Street, CA 94105, San Francisco, California, United States
- +1 (304) 506-8046
- info@trendyjacket.com
- trendyjacket.com
3.9
Great
126 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Jacket Missized
*** Edited 11/2 - What a Great company! Thanks for your personally tailored reply to my review. I wish all companies (and people) would react so kindly and with genuine caring. No worries here! I won the costume contest, thanks to Trendy Jackets!
Original Review: I really was grateful that the company wrote before shipping to verify my size selection of a 2X. But the jacket, while market a 2X is closer to a Medium. Very tight across the shoulders and arms. Lucky its just a costume but I’m barely ably to wear it and I normally buy a Large or an XL so that they’re loose fitting. No real Complaint just the sizing is way off.
20 October 2023
Reply from Trendyjacket
Hey Erin
Thank you for sharing your experience with us regarding the sizing of the jacket you received. We sincerely apologize for the inconvenience caused by the discrepancy between the labeled size and the actual fit.
We appreciate your understanding and are glad that our team took the initiative to verify your size selection. It's regrettable that despite this, the jacket still doesn't align with the expected size standards.
Your feedback regarding the sizing issue is crucial to us. We will ensure to address this matter with our team to prevent similar incidents in the future.
Though the jacket is intended for a costume, we understand the importance of a comfortable fit. If there's anything else we can do to assist you further or if you have any suggestions on how we could improve, please don't hesitate to let us know.
Thank you for your understanding and for being a valued customer.
Best regards,
Team Trendy Jacket
Loved getting my astros jacket…
Loved getting my astros jacket independent of the team store, quickly and without upcharge
21 October 2023
Reply from Trendyjacket
Hey Jennifer Campo
Thank you for sharing your experience! We're thrilled to hear that you loved receiving your Astros jacket through our store, free from any additional fees, and in a timely manner.
Customer satisfaction is our priority, and it's great to know that we could meet your expectations. Should you need anything else or have further feedback, feel free to reach out. We're here to ensure your shopping experience remains enjoyable and hassle-free.
Thank you for choosing us and for your kind words. We look forward to serving you again in the future!
Best regards,
Team Trendy Jacket
Jacket is ugly and 3 sizes too small
Jacket is ugly and 3 sizes too small. I’m trying to return and the number is out of service and no one has responded to my emails.
21 October 2023
Reply from Trendyjacket
Hey Liam
We are sincerely sorry to hear about the inconvenience you've faced with the jacket. I completely understand your frustration, and we apologize for the difficulty in reaching us for the return process.
To expedite this matter, please provide us with your order details via email, and We'll personally ensure the return or exchange process is initiated promptly. Your satisfaction is important to us, and we'll rectify this issue swiftly.
Thank you for your patience and cooperation.
Best regards,
Trendy Jacket
This jacket is too small I would like a…
This jacket is too small I would like a refund or exchange
21 October 2023
Reply from Trendyjacket
Hey Melene Payne
We're sorry to hear about the sizing issue you encountered with the jacket. Your satisfaction is important to us, and we want to ensure we address this matter promptly.
We'd be more than happy to assist you with a refund or exchange for the jacket. To facilitate this process, could you please provide us with your order details or any additional information regarding the return? This will enable us to ensure a smooth and quick resolution to either exchange the jacket for the right size or process a refund for you.
Your feedback helps us improve our service, and we truly appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for choosing us, and we'll do our utmost to ensure you're pleased with the resolution.
Best regards,
Team Trendy Jacket
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