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TreasureBox Reviews 

13,834
•
TrustScore 4.5 out of 5

4.3

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,001 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, sturdiness, and appealing design, often finding them to be excellent value for money. Many people also highlight the fast and efficient delivery service, with items often arriving quickly, sometimes even ahead of schedule. Reviewers appreciate the smooth online ordering process and the excellent communication from the company regarding their purchases, making the overall experience positive and straightforward. However, some customers also noted a lack of communication regarding order updates and tracking information, leading to uncertainty about delivery times. A few other people also felt that there were occasional issues with delivery handling, such as packages being left unattended or experiencing delays and even non-delivery in some cases. Additionally, some reviewers mentioned difficulties with product assembly or instances where items arrived with minor damage or did not fully match their online description.

What people talk about most

Product

People report positive experiences with product, often praising the quality, durability, and stylish design... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the look and durability of products,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the online ordering process easy and... See more

Service

Users describe positive interactions with service, frequently highlighting its promptness and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great comms, fast delivery, easy flat pack assembly. Pricing should be atleast $50-$70 for something low & small. The 9 Drawers are worth $80-$100. Personal opinion based on longevity, packing the dra... See more

Rated 4 out of 5 stars

Dispatch was super fast however i didn’t receive any tracking updates. No emails to advise my order was on the way or had been delivered. Happy with the speed of delivery (2 days) but next time would... See more

Rated 4 out of 5 stars

We are happy with the electric recliners, they're very comfortable and quiet 😁. We had a few glitches with the office, we were told twice they were ready to collect, but they weren't there yet. So... See more

Rated 4 out of 5 stars

Delivery was quick as always, and everything was packed so well. The drawers look good once assembled. I'm not sure if it's the way I put it together, but only one of the drawers sits flush agains... See more

Company details

  1. #5 of 5 best companies in Furniture Store
  2. #5 of 5 best companies in Bedroom Furniture Store
  3. #2 of 2 best companies in Home Improvement Store
  4. #4 of 4 best companies in Living Room Furniture Store
  5. #2 of 2 best companies in Office Furniture Store
  6. #1 of 1 best companies in Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

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How this company uses Trustpilot

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4.3

All reviews

(13,834)

2,977 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Poor customer service

Delivery took three weeks and communication was pretty much non existent,m.
Order arrived in three seperate orders on three different days (yet to receive bed frame) and a complaint was made via email about a member of staff Matthew who’s customer service was disgusting, to this date my complaint has not been acknowledged, will not recommend.

9 July 2026
Rated 4 out of 5 stars

Delivery was quick as always

Delivery was quick as always, and everything was packed so well. The drawers look good once assembled.
I'm not sure if it's the way I put it together, but only one of the drawers sits flush against the main part, and when you open them, they tip out and don't hold their place.
I've put together a lot of flatpack furniture, so I'm not sure what's gone wrong here. Also, it took quite a while to assemble, with lots of parts, so I was very methodical to avoid missing anything. But because I won't be using them often, I'll just live with it.
Apart from that, the quality of the material is very sturdy, and it does look really good.

3 July 2026
Rated 2 out of 5 stars

The order didn’t arrive as expected as…

The order didn’t arrive as expected as stated in the initial shipment schedule and not before the public holiday which in my opinion delays it further to the following week. It was a bit cheeky indeed when I received an email stating the item was on the way on the eve of the public holiday, which I doubt because that was Thursday. So let’s see if it actually arrives on Monday. I very much doubt it. So it would probably be a two weeks delivery to the door so far.

9 July 2026
Rated 4 out of 5 stars

Sitting in my car

Could do better - the pickup website should say they will send an email. I waited longer than i needed to because I though the page where i told them i'd arrived would update/

11 July 2026

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