Shipping estimates are decided by throwing darts at a board and have no real relation to when the product even ships. Estimated an 8-10 week SHIPPING window and going on 15 weeks with no updates or ch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Straight up stole my money. They cancelled my order but still charged me over $100 for absolutely nothing. Customer service is the biggest joke sending me the same generic response with 0 efforts in f... See more
It’s freaking spring already where’s The puffer jacket? These idiot’s sent the hat without the reflective jackets, sent emails getting the same response wait 11 to 12 weeks.. Untucking believable..... See more
I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... See more
Company details
Information provided by various external sources
The Official website and store of Travis Scott. Music, Video, Tour, Shop
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hasn't shipped in over 17 weeks
I understand that it is COVID and things are tough but the lack of communication is concerning.
I ordered the nugget pillow on Sept 10th, 2020 and it is now over 17 weeks later. I got one update saying "IF YOUR ORDER CONTAINS AN ITEM(S) THAT WAS IN THE 9-12 WEEK OR 12-16 WEEK QUOTED SHIP TIMELINE, WE STILL ANTICIPATE THOSE ORDERS ARRIVING ON TIME."
The nugget pillow was supposed to be 9 - 12 weeks so they said it would still be on time. It's been 5 weeks (over a month) since it would have been on time. I reached out to customer service and they said the only info they have is the update that was already sent out. Obviously that update no longer applies because it said it would be on time and it is not.
Looking at the rest of the reviews I wonder if this is a big scam since they are unable to provide any information about my order.
If I don't hear anything within the next week or so about an ETA for shipping, I will issue a chargeback and I definitely don't plan to ever shop here again.
Not trying to be a d**k about it but...
I ordered a McDonalds collab hoodie in September and it still hasn’t arrived, I haven’t gotten contacted or updated by the company and they seem pretty useless tbh. It’s a few months late, and they didn’t even send out an email to inform about it or apologize. Covid could ofc be part time blame but this is plain unprofessional and horrible service
4 months and counting
Ordered a hoodie about 4 months ago and still waiting. Smdh. Never again.
I have waited 3 and a half months
I have waited 3 and a half months , i ordered a chicken nugget pillow that has yet to arrive . This is atrocious i understand that this is covid times but w t f man . Deliver me my merch
I have NEVER waited this long for…
I have NEVER waited this long for product, My order was placed on Sept 8th, I have never posted a negative comment until today. My patience has ran out. This Guy is a millionaire on our backs and cant get us our product... SMH (I ordered the Md's-tray)
man this is a joke i placed my orders…
man this is a joke i placed my orders months ago and still have no clothes. Customer service where? i spent over $1000 on my MERCH and have nothing but ppl are reselling things but i cant get mine so i can wear it pure BS........ I WANT A F'ING REFUND
HORRIBLE BUSINESS
HORRIBLE BUSINESS! I placed an order over 2 months ago and have not received the order or a refund. Their customer service is a joke. This store is a scam, never again! I'm usually a patient person, but this company is horrible...I cannot emphasize how bad this experience has been.
ordered a TS5 hoodie and paid about…
ordered a TS5 hoodie and paid about $200 all up with shipping, it said it would take 3-4weeks to ship but it’s been about 8 weeks and i haven’t heard anything. Also i emailed the “support staff” inquiring on this and they replied with “Unfortunately, we are unable to assist with your inquiry as we do not provide customer support for this order.” - worst customer service ever. if this takes much longer i’ll just get a refund from paypal.
I ordered “Fortnite Travis Action…
I ordered “Fortnite Travis Action Figure” on April 2020. And they never send it so far lol I emailed almost 20times tho they never give me a proper solution or something. I loved his songs and was kinda fan. But his store never give a sh- bout their buyer.
i ordered the travis scott mcdonald’s…
i ordered the travis scott mcdonald’s jersey which i was super hyped about... said it would take 12-16 weeks. idk why it takes that long but anyways i got an email about two moths later saying because of covid it would take about 3-4 weeks longer. Come on fam it’s been forever. at least send me some extra stuff with it like u a millionaire finessing us with this. like bro i paid 40 for shipping. throw in some merch w that like a jordan collab
Beware
I ordered a sweatshirt from his McDonald’s merch, and a vinyl from franchise on September 10th and September 29th respectively. I haven’t heard anything since November 10th, which was an email saying that both orders were being delayed. Why has it been almost 4 months and my orders haven’t even shipped? It’s literally one sweatshirt and one vinyl. I do not recommend buying anything from his shop unless you’re a really big fan because you’re going to be waiting a long time. At this point I don’t even feel like trying to get a refund so I can’t wait to get my sweatshirt to decorate my decaying corpse 6ft underground because at this point that’s where I’m going to be when they finally get around to shipping it.
Cactus Jack Lacks
I understand that what I paid for on November 13 was a pre-order, but I expected to at least hear something by now. Travis Scott site offers no order tracking or any contact info to inquire on the order status. If you’re going to offer merchandise, you need to have an operation in place to support it.
Where is my refund or my product?
worst shipping
mad annoyed at how bad the shipping is cause a shirt shouldnt take months to ship. they should at least say the shipping will take 3-4 months instead of weeks.
Ordered nov 13
Ordered nov 13. still hasn't arrived even though it says 4-6 weeks.
Why do we pay for shipping if it's not gonna ship??
I ordered one of the Fortnite tees he dropped and it shipped in the 4-6 week estimated time and the shirt was in perfect shape, so I decided that I would order one of the hoodies from the PS5 drop. Ordered it on November 13th, and the 6th week was on December 24th, but I cut him some slack because mail delivery wasn't running since it was a holiday. It's now January 1st and I haven't received anything, not even an email. It's ridiculous that we have to pay for shipping when it doesn't even get to you for a couple of months. Don't think I'll be purchasing from here again.
Never arrived
If I could give no stars I would
If I could give no stars I would. I would never order from them again. I ordered the fortnite nerf gun back in April 2020 never received. I have a confirmation that I ordered it and it went through successfully. Now they are saying I never ordered it. S**tty site with horrible inventory tracking
Who can we contact to sue for damages?
Who can we contact to sue for damages?
This company has only lied and kept money. I will truly sue for the damages this has caused.
Order (girl photo hoodie) was supposed…
Order (girl photo hoodie) was supposed to arrive in 4-6 weeks. Its been 8 weeks now and i’ve yet to receive any confirmation of my order. I’m disappointed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








