Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
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Reviews shaping this summary
Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
Company replied
After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
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Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
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Reply from TravelUp
Dear Muragesh,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the booking process easy and straightforward. At TravelUp, we work hard to make booking your flights and holidays as simple, convenient, and hassle-free as possible, so it’s wonderful to know that your experience met your expectations.
We truly appreciate you taking the time to share your feedback with us. Your kind words mean a great deal to our team and encourage us to continue providing a smooth and reliable booking experience for our customers.
We hope to have the pleasure of helping you with your future travel plans.
Warm regards
TravelUp
Reply from TravelUp
Dear Mr. Lalani,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you found the booking process easy once again. It’s particularly pleasing to know that you continue to choose TravelUp for your travel arrangements and that we’ve been able to provide you with a consistently smooth and straightforward experience.
We understand how important it is for booking travel to be simple and convenient, and our team works hard to make the process as clear and hassle-free as possible from start to finish. Your continued support and confidence in TravelUp are greatly appreciated.
Thank you again for taking the time to share your feedback. We look forward to helping you with many more journeys in the future.
Warm regards
TravelUp
Easy process of booking
26 September 2026
Reply from TravelUp
Dear Thelma,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found the booking process easy and straightforward. We know that arranging travel can sometimes feel complicated, so our aim is to make the experience as simple, convenient, and hassle-free as possible for our customers.
It’s wonderful to know that everything went smoothly for you, and we really appreciate you taking the time to share your positive feedback. Your support means a great deal to the TravelUp team.
We hope to have the opportunity to assist you with your future travel plans and provide another easy and enjoyable booking experience.
Warm regards
TravelUp
Avoid! Absolutely joke of a company
Absolutely joke of a company. I wrote a few weeks ago that the company cancelled my booking without informing me they were, or had done so. I payed my deposit, and was told via there verification system that I had payed. Something went wrong, I hadn't payed but was not notified. So for some reason, despite the issue being on there side I am not entitled to my deposit back. Stay away.
23 September 2026
Unprompted review
Reply from TravelUp
Dear Andy,
We are very sorry to read about your experience and understand why you would be frustrated by the circumstances you have described.
We appreciate that concerns relating to a booking being cancelled, payment verification and a deposit can be particularly stressful, especially where you believe you were not clearly informed about what was happening with your reservation.
At TravelUp, we take concerns regarding payments, booking cancellations and communication with our customers seriously. We would like the opportunity to investigate the circumstances surrounding your booking in detail, including the payment verification process, the status of the deposit and the communications that were issued to you at the time.
As we do not have sufficient booking information from this review to identify and review the specific case, we would kindly ask you to contact our team directly at hotels@travelup.com, providing your booking reference and the email address used for the reservation. This will allow us to locate the booking and review the relevant records so that we can provide you with a clear explanation of what happened and address any concerns regarding the deposit.
We are sorry again for the frustration and disappointment this situation has caused. We genuinely appreciate you bringing the matter to our attention, and we hope you will allow us the opportunity to investigate this properly rather than leaving your concerns unresolved.
Warm regards
TravelUp
Reply from TravelUp
Dear Sahib,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the booking process so easy and straightforward. Our aim is to make arranging your travel as simple and convenient as possible, and it’s great to know that you were able to navigate the process effortlessly with just a few clicks.
We truly appreciate you taking the time to share your experience with us. Feedback like yours is a great encouragement to our team and motivates us to continue providing a smooth, user-friendly booking experience for our customers.
Thank you again for choosing TravelUp. We hope to assist you with many more journeys in the future!
Warm regards
TravelUp
Simple to do
25 September 2026
Reply from TravelUp
Dear Jeff,
Thank you for your wonderful 5-star review!
We’re pleased to hear that you found the booking process simple and easy to complete. At TravelUp, we aim to make booking your travel as straightforward and convenient as possible, without unnecessary complications.
We really appreciate you taking the time to share your positive feedback. It’s great to know that your experience was smooth, and we hope to make your future bookings just as easy.
Thank you for choosing TravelUp, and we look forward to helping you with your next journey!
Warm regards
TravelUp
Tried to book 2 long haul flights…
Tried to book 2 long haul flights London to Penang with return included. Quoted a reasonable price but when you book you get bombarded with requests for extra after extra at astronomical cost. Not an unusual occurrence. About time these companies were properly regulated and upfront in cost quoting. No chance of that happening. Booked a good couple of flights with Flight catchers. Straight forward, quick, no additional charges, easy peasy. Job done! Guess what my advice is fellow travelers!!!!!!!!!!!
26 September 2026
Unprompted review
Reply from TravelUp
Dear George,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience while trying to book your long-haul flights from London to Penang left you feeling frustrated, particularly regarding the presentation of additional products and services during the booking process.
We understand your concern that, after selecting a flight at an advertised price, being presented with multiple optional products can make the booking journey feel less straightforward. We appreciate that customers want to be able to identify the core cost of their flights clearly and complete their booking without feeling pressured to purchase additional services they do not require.
The additional products and services offered during the booking process are optional and are intended to provide customers with choices that may be relevant to their individual travel requirements. However, we recognise that the number or presentation of these options can affect how customers perceive the overall booking experience. Your comments are therefore valuable feedback for us when considering how we can make these stages clearer and more streamlined.
We are also sorry that you felt the overall pricing was not sufficiently transparent. We understand the importance of customers being able to understand what they are paying for and distinguish the cost of the flight itself from any optional products or services before completing their purchase. We aim to provide the relevant information throughout the booking journey so customers can make an informed decision before proceeding.
We appreciate that you have also shared a positive experience with another travel provider. Naturally, customers will choose the booking process that best suits their needs, and we respect your decision. Your comments nevertheless give us an opportunity to reflect on the areas where the experience did not meet your expectations.
We’re disappointed that your experience resulted in a 1-star rating, but we genuinely appreciate you taking the time to explain your concerns. Feedback such as yours is important in helping us understand how customers perceive the booking journey and where greater clarity and simplicity may be needed.
We hope that if you choose to consider TravelUp again in the future, we can provide you with a much more straightforward and satisfactory experience.
Warm regards
TravelUp
Very poor company
Very poor company. They cancelled my flight without telling me and I lost a lot of money. Avoid at all costs
8 August 2026
Reply from TravelUp
Dear Customer,
We are very sorry to hear about your experience and, in particular, the financial loss and frustration you say you experienced following the cancellation of your flight.
We completely understand how upsetting it can be when travel plans are disrupted unexpectedly, especially when you feel that you have not been informed in the way you expected.
At TravelUp, we appreciate that customers understandably expect to be kept informed about significant changes affecting their bookings. We would therefore like to clarify the circumstances surrounding airline-initiated cancellations and schedule changes.
Unfortunately, real-time operational decisions such as flight cancellations, schedule changes and alterations to flight operations are made by the operating airline and are outside the control of a travel agency. TravelUp does not have the authority to prevent an airline from cancelling or changing a flight.
In circumstances where an airline makes such a change, the options available to a customer can also depend on the airline's instructions and the applicable fare and ticket conditions. In this particular case, our records indicate that by the time the cancellation occurred, the reservation was already under the airline's control. This means that the cancellation itself was an operational decision made by the airline rather than a decision made by TravelUp.
We appreciate that, from a customer's perspective, the distinction between the airline and the booking agent may not be apparent when a disruption occurs. You made your booking through TravelUp, so we understand why you would naturally look to us when something goes wrong with the flight. Nevertheless, the operational cancellation was outside our control.
We are genuinely sorry for the inconvenience and financial concern this situation has caused you. We certainly never want a customer to experience disruption to their travel plans, and we regret that your overall experience has led to such a negative impression of our service.
We appreciate you taking the time to share your experience and hope this clarification helps explain the circumstances surrounding the cancellation.
Warm regards
TravelUp
Easy to use good prices
25 September 2026
Reply from TravelUp
Dear Brian,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found TravelUp easy to use and were pleased with the prices available. We aim to make the booking process simple and convenient while providing a wide range of travel options to suit different budgets and requirements.
It’s wonderful to know that you had such a positive experience. We really appreciate you taking the time to share your feedback, and your kind words are a great encouragement to our team.
Thank you for choosing TravelUp. We look forward to helping you find great travel options and making your future bookings just as easy.
Warm regards
TravelUp
clear and quick booking process
25 September 2026
Reply from TravelUp
Dear Ahmad,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found the booking process clear and quick. At TravelUp, we understand how important it is for customers to be able to arrange their travel easily and efficiently, so it’s great to know that your experience was smooth from start to finish.
We truly appreciate you taking the time to share your feedback. Your positive comments are a great encouragement to our team as we continue working to provide a straightforward and convenient booking experience.
Thank you for choosing TravelUp, and we look forward to helping you with your future travel plans.
Warm regards
TravelUp
quick and easy
25 September 2026
Reply from TravelUp
Dear Customer,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found the booking process quick and easy. We aim to make arranging your travel as straightforward and convenient as possible, so it’s wonderful to know that everything went smoothly for you.
We really appreciate you taking the time to share your feedback. Your positive experience means a great deal to our team and encourages us to continue providing a simple and hassle-free booking service.
Thank you for choosing TravelUp. We look forward to helping you with your future travel plans!
Warm regards
TravelUp
Very poor customer service
Very poor customer service. Not trustworthy at all. After I made the payment I got an email stating I will receive the tickets shortly when I didn't receive the ticket by the end of the day I called them and was kept putting on hold for 2 hours. The booking reference they gave was invalid and didn't work on their own booking page. I was told I will get my ticket within 72 hours and the correct reference number will be with the booking. At this point I didn't trust them so I asked to cancel my booking. Shawn Samson kept arguing and was very rude, kept asking why did I book when I wanted to only cancel. The website said cancellation within 48 hours and on my insisting he cancelled the booking and charged me for admin fee that was not mentioned previously. Do not trust them please.
25 September 2026
Unprompted review
Reply from TravelUp
Dear Khizra,
Thank you for taking the time to share your experience.
We are sorry to hear that you were concerned about the status of your booking and that you felt frustrated when you contacted our customer service team. We appreciate that waiting for ticket issuance after making payment can understandably cause concern, particularly when you are unable to immediately access the booking online.
We have reviewed the circumstances surrounding your booking, including the relevant booking information and the call records, and we would like to clarify several points raised in your review.
Firstly, we would have appreciated if the terms and conditions and, importantly, the booking confirmation provided to you had been reviewed carefully before concluding that there was an issue with the booking. The information provided clearly explains that, for certain bookings, ticket issuance can take up to 72 hours. The initial confirmation you received did not state that your tickets would necessarily be issued immediately or by the end of the same day. The 72-hour timeframe is provided so that customers are aware of the processing period before contacting us regarding ticket issuance.
We also understand your concern regarding the booking reference not working as expected on the website. We appreciate that this can understandably create uncertainty, particularly when you are waiting for the final ticket documentation. However, a booking reference and an issued ticket are not necessarily the same thing, and during the processing period the availability of certain booking information through online systems can vary.
With regard to your request to cancel, we acknowledge that you ultimately chose to proceed with cancellation rather than wait for the ticketing process to be completed. We appreciate that the resolution was not the one you wanted, particularly in relation to the applicable administration charge. However, the terms applicable to the booking and cancellation were relevant to the request being processed.
We have also listened to the call in question. While we appreciate that you were unhappy with the information being provided and that the outcome was not in your favour, our review does not support the suggestion that the agent was rude or acted in the manner described in your review. The agent was explaining the applicable process and attempting to clarify the situation based on the terms of the booking.
We fully appreciate that this may not be the response you were hoping for. However, describing an agent as rude simply because they provided information or advice that you did not agree with does not help resolve the underlying issue. Our intention is always to deal with customers professionally, even where the outcome may not be what they had hoped for.
We are sorry that the experience left you feeling that you could not trust TravelUp. Nevertheless, we hope this clarification provides a more complete picture of what occurred and why the booking was handled in the manner described.
Warm regards
TravelUp
EASYLY DONE
25 September 2026
Reply from TravelUp
Dear Customer,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found the booking process easy to complete. At TravelUp, we aim to make arranging your travel as simple, clear, and convenient as possible, so it’s great to know that everything went smoothly for you.
We truly appreciate you taking the time to share your feedback. Your positive experience is a great encouragement to our team, and we hope to continue making your future bookings just as straightforward.
Thank you for choosing TravelUp, and we look forward to helping you with your next journey!
Warm regards
TravelUp
FAST AND EFFICIENT
25 September 2026
Reply from TravelUp
Dear Aroister,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found our service fast and efficient. At TravelUp, we understand that customers value a smooth and straightforward booking experience, and we’re pleased to know that everything was handled quickly and conveniently for you.
We really appreciate you taking the time to share your feedback. Your kind words are a great encouragement to our team and motivate us to continue providing a simple and efficient service.
Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans!
Warm regards
TravelUp
Great option with flexible boooking
25 September 2026
Reply from TravelUp
Dear Bibin,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you found TravelUp a great option and appreciated the flexibility available when making your booking. We understand that travel plans can sometimes change, so having suitable options and flexibility can make the booking experience much easier and more convenient.
It’s fantastic to know that you had a positive experience with us. We truly appreciate you taking the time to share your feedback, and your kind words are a great encouragement to our team.
Thank you for choosing TravelUp. We look forward to helping you with your future travel plans!
Warm regards
TravelUp
Terrible customer service 😑
Their customer service is non-existent. I noticed a name error on my flight reservation before ticket was issued and reported within mins & have been desperately trying to get it corrected since then. I have literally sent hundreds of emails and have been completely ignored. 5 months have passed & neither Mr Milo or Mr Shaun had couraged to get back to me with resolution. When I try to call travel up, I am forced to sit on hold for hours. The agent I eventually spoke to was eating something while on the call, explicitly reassuring me that the amendment would be handled in hours. Days passed, nothing has been done, my tickets are still wrong, and they are back to ignoring me. This is incredibly stressful when you have upcoming travel plans. Do not trust this agency
Booking Reference 4009295
25 September 2026
Unprompted review
Reply from TravelUp
Dear Khurram,
Thank you for taking the time to share your experience, and we are genuinely sorry for the stress and frustration this situation has caused you.
We fully appreciate how concerning it is to have identified a name discrepancy on your booking, particularly when you have upcoming travel plans and have been trying to have the matter addressed for an extended period.
With regard to your name correction request, we would like to clarify that amendments to passenger names are subject to the airline's rules and approval. As the booking has been shared with the relevant airline, TravelUp cannot independently make or guarantee a name correction where the airline's authorisation or action is required. Unfortunately, in this instance, there was a delay in progressing the request with the airline, and we sincerely regret the inconvenience this has caused.
That said, we have reviewed the booking and can confirm that an email has been sent to you by the relevant agent regarding your name correction request. We would kindly ask you to check your inbox, including your spam or junk folders, as this communication contains information requiring your attention and response in order for the matter to progress.
We appreciate that you have made repeated attempts to obtain an update and understand why the lack of a resolution within the timeframe you expected has been particularly frustrating. We also acknowledge your comments regarding the time spent waiting when contacting our telephone support and your experience during the call. We are sorry that the overall communication has not met your expectations.
We would, however, encourage you to respond directly to the latest email sent by our agent so that the requested name correction can be progressed based on the information provided by the airline. Continuing the communication through the existing email thread will also ensure that the relevant team has the necessary context and can continue handling your request appropriately.
We sincerely regret the inconvenience and uncertainty you have experienced. We hope that, by responding to the latest communication from our team, we can assist in moving the matter forward.
Warm regards
TravelUp
S is a good website.
Your site is much simpler to navigate than United’s, you are slightly cheaper and I have used you before.
25 September 2026
Reply from TravelUp
Dear Mig,
Thank you very much for taking the time to leave us such a positive 5-star review!
We’re delighted to hear that you found the TravelUp website simple and straightforward to navigate. We understand that searching for and booking travel can sometimes involve a lot of information and different options, so we work hard to make the process as clear, convenient, and user-friendly as possible.
It’s also great to hear that you were able to find a slightly cheaper option for your journey. We aim to provide our customers with a wide selection of flights and competitive fares, allowing them to compare suitable options and choose what works best for their travel plans.
We’re particularly pleased that you have used TravelUp previously and decided to return to us. Repeat customers are incredibly important to us, and your continued trust and confidence in our service mean a great deal.
Thank you again for your kind feedback and for choosing TravelUp. We hope to make your future bookings just as easy and provide you with great travel options whenever you’re ready for your next journey.
Warm regards
TravelUp
Reply from TravelUp
Dear Guilherme,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you had a very good experience with TravelUp — and we love the enthusiasm in your feedback! 😊
It’s wonderful to know that you were happy with our service. We always aim to make the travel booking process simple, convenient, and enjoyable for our customers, so it’s great to hear that everything went well for you.
We truly appreciate you taking the time to leave us such a positive review. Your kind words and support mean a lot to our team.
Thank you for choosing TravelUp, and we hope to help you with many more travel plans in the future!
Warm regards
TravelUp
Reply from TravelUp
Dear Customer,
Thank you for taking the time to leave us your 4-star review!
We’re pleased to hear that you found the TravelUp booking process easy and straightforward. We understand how important it is for customers to have a clear and convenient experience when arranging their travel, and it’s great to know that you were able to navigate the process without unnecessary complications.
Our team works hard to make each stage of the booking journey as simple and user-friendly as possible, from searching through the available options to completing your purchase. Your positive feedback is greatly appreciated and is a wonderful encouragement to us.
We also value your 4-star rating and would be delighted to provide an even better experience on your next booking. Your feedback helps us understand what our customers appreciate and where we can continue to improve.
Thank you again for choosing TravelUp and for sharing your experience. We hope to assist you again with your future travel plans!
Warm regards
TravelUp
Travelup is the company that you can…
Travelup is the company that you can still trust when you are making online bookings, now days it is very dangerous, stressful when making bookings online because of the increase of scumers/......!!!!
25 September 2026
Reply from TravelUp
Dear Ms. Dasy,
Thank you so much for your wonderful 5-star review and for placing your trust in TravelUp!
We’re especially pleased to hear that you felt confident using our website to make your booking. We understand that booking travel online can sometimes feel stressful, particularly when customers are concerned about encountering fraudulent websites or unreliable services. Providing a clear, secure, and straightforward booking experience is extremely important to us.
It means a great deal to know that you consider TravelUp a company you can trust. We work hard to give our customers confidence throughout the booking process, with clear information and support available when assistance is needed.
Thank you again for taking the time to share your experience and for your kind words. We truly appreciate your support and hope to continue being a trusted choice for your future travel bookings.
Warm regards
TravelUp
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