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Review summary
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Reviews shaping this summary
A friend is stuck in Dubai and travelled with Virgin, through Travel Trolley. She’s had no communication whatsoever from Travel Trolley. Very disappointing and she’s not sure what to do to get home. V... See more
Company replied
We has booked tickets to Abu Dhabi but stuck at Bahrain (so only one flight, 3 unused flights)... After chasing few times Refund was submitted by Travel Trolley (on 19th of March) and since then " 70... See more
Company replied
They sell themselves as Southall Travel. Their customer service was poor. We required Special Assistance but had to ask 3 times. We could not log on to Qatar Airways to confirm because TT had incorrec... See more
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Company details
Written by the company
Travel Trolley (www.traveltrolley.co.uk) is a dynamic UK based online travel company. With a focus on making air travel and holiday packages more affordable, Travel Trolley provides outstanding deals on flights and vacations to diverse destinations around the globe. Whether you're planning a leisure getaway or a business trip, the agency offers countless options for flights from any city worldwide and regularly features special promotions for last-minute bookings, as well as premium business and first class travel. By leveraging strategic partnerships with major airlines, Travel Trolley is able to ensure competitive pricing on air tickets, making worldwide travel more accessible for everyone. The user-friendly website simplifies the booking process, providing a seamless and hassle-free experience. In addition to flights, Travel Trolley also specialises in holiday packages, offering a wide array of options for travellers seeking unique experiences. Their team of seasoned travel experts is dedicated to delivering top-tier customer service, available around the clock, 365 days a year. Travel Trolley takes customer financial protection seriously, holding IATA Accreditation and being part of the Civil Aviation Authority's ATOL scheme. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Experience the ease and reliability of booking your next journey with Travel Trolley, where the world awaits right at your fingertips.
Contact info
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, United Kingdom
- 0208 843 4400
- info@traveltrolley.co.uk
- traveltrolley.co.uk
3.0
Average
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Schedule changed - Onboard denied
I have booked a flight from LHR to Chennai and Chennai to LHR through travel trolley with lay over at Delhi.
LHR to Chennai - No issues.
When I'm in India, I got a mail from TravelTrolley team mentioning that there was a schedule change mentioning that I have to go to Bombay instead of Delhi. I agreed and I got an updated ticket and it got updated in Virgin Atlantic website too.
During my travel, I travelled from Chennai to Bombay via Indigo which is as per plan.
However, Virgin Atlantic denied onboarding me mentioning that my ticket is not showing up and it still shows as Delhi. So I paid for a new ticket to travel from BOM to LHR and now the investigation is still going on for initiating the refund.
31 May 2026
Unprompted review
Reply from Travel Trolley
Dear Kannibala,
Thank you for reaching out to us regarding the confusion and inconvenience you faced during your recent travel. I want to assure you that we at Travel Trolley understand the seriousness of this issue and it's our top priority and as per the records full refund for the unused flight has been raised with the airline
Regards,
Travel Trolley
Very helpful and service was very good
Very helpful and service was very good
4 June 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
Thank you for taking the time to write to us. We are pleased to know that you found our service helpful and satisfactory.
Regards,
Travel Trolley
Miss Manvi really helped me with her…
Miss Manvi really helped me with her service. She is very good with her work and my entire experience changing ticket was so smooth due to her help. Highly recommended customer service executive
4 June 2026
Unprompted review
Reply from Travel Trolley
Dear Aria,
We sincerely thank you for your kind words of appreciation for Miss Manvi. It's a delight to hear about your positive experience with our ticket change process, and that Manvi's service exceeded your expectations.
Regards,
Travel Trolley
I emailed regarding my recent encounter…
I emailed regarding my recent encounter and trust pilot replied back to me and the unsaid to get in touch as I shouldn’t have been charged £130 for a flight date change considering I had a free flexible flight change.
But I replied back and still haven’t got a message back
25 May 2026
Unprompted review
Reply from Travel Trolley
Dear Saima,
We sincerely apologize for any misunderstanding caused due to the £130 fee attributed to your flight date change.
Please send an email to info@traveltrolley.co.uk and share the booking reference number along with your concern so that we can get back to you on priority with solution .
Regards,
Travel Trolley
My wife got diagnosed with cancer
My wife got diagnosed with cancer 4 weeks before our holiday, she had a mastectomy days before we flew . We obviously could not fly , we are still fighting for compensation, we have been refused because we did not mention she had cancer 26 years previous,and the all clear 19 years ago , and with a doctor verifieing this . We are still waiting and with hopes dwindling. We are disgusted with the after care . PLEASE DO NOT get ill before you travel
6 March 2026
Unprompted review
Reply from Travel Trolley
Dear Chris,
We are sorry to hear about your wife's diagnosis and the distressing situation that you both find yourselves in.
Please provide me with your booking reference number so that we can look into it on priority .
We will check with the airline for the best possible solution .
Regards,
Travel Trolley
Reply from Travel Trolley
Dear Jyoti,
We appreciate your kind words. We are glad that we were able to assist you with your needs. If you require further assistance or have any other questions, do not hesitate to contact us.
Regards,
Travel Trolley
Travel trolley is super helpful
Kartik, the customer service executive is phenomenal and supported me with multiple reschedules. He is so kind to keep giving us alternate options for every change and so helpful. Definitely recommend travel trolley to my friends. Wonderful experience.
29 May 2026
Unprompted review
Reply from Travel Trolley
Dear Rekha,
Thank you so much for taking the time to write to us and share your positive experience with Kartik and Travel Trolley. We feel overjoyed to hear such praises, and we assure you that we will extend your kind words to Kartik. His committed service is a beacon for our team, signifying that genuine care and constant support can go a long way in making travel seamless for our clients.
Regards,
Travel Trolley
REFUND -- " 70 Days "
We has booked tickets to Abu Dhabi but stuck at Bahrain (so only one flight, 3 unused flights)... After chasing few times Refund was submitted by Travel Trolley (on 19th of March) and since then " 70 Days " has been passed and no refund , no confirm date, when it will be... simply unacceptable
28 May 2026
Unprompted review
Reply from Travel Trolley
Dear Mr Singh,
We are writing to apologize for the delay and for the inconveniences you have experienced with your refund. Your dissatisfaction is completely understandable and we deeply regret that you are facing this issue.
The delay is certainly irregular and not reflective of our usual refund process. Our finance team has been notified about the delay and they are actively trying to resolve the issue.
Regards,
Travel Trolley
Price was best among other providers
Price was best among other providers and booked, but due to some reason had to cancel ticket, Rachit from customer service was very helpful and refunded me full (cancelled same day). Definitely will use Travel Trolley again.
26 May 2026
Unprompted review
Reply from Travel Trolley
Dear Taheen,
Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you were satisfied with our competitive prices, easy booking process, and efficient customer service.
Regards,
Travel Trolley
Still holding onto our money reference …
Still holding onto our money reference SUOVVA even though the flight was cancelled due to c19. Would not refund us our money and then when we try and book another flight they are charging us again for the full fare. Please can you refund us our money.
26 May 2026
Unprompted review
Reply from Travel Trolley
Dear Jade,
Firstly, please accept our sincerest apologies for the inconveniences you have experienced. We understand your frustration and want you to know that we are eager to assist in resolving this situation.
Could you kindly send an email to info@traveltrolley.co.uk and share the details with us so that we can prioritise looking into this matter?
Furthermore, we have been unable to find any record of interaction between you and our customer service representative after May 2023. This has been over three years now,
We ask that you kindly send us an email and provide us with the time to carry out a thorough investigation.
Reply from Travel Trolley
Dear Craig,
Thank you so much for your kind feedback - it's truly encouraging and appreciated!
Regards,
Travel Trolley
Very good customer service
Very good customer service. Patient and knowledgeable. Sorted out my issue efficiently.
25 May 2026
Unprompted review
Reply from Travel Trolley
Dear Damian,
We strive to make every interaction with our team a rewarding and satisfactory one, and we are thrilled to hear that we achieved this during your most recent experience with us. It’s our top priority to provide expert solutions with patience and efficiency.
Regards,
Travel Trolley
Bad Customer Services and rude behaviour
The representative I spoke to on the phone was rude and repeatedly cut me off while I was trying to explain my situation. Instead of helping resolve my issue professionally, I felt that the focus was always on finding ways to charge extra money for customer needs rather than providing genuine support.
The entire experience was stressful, frustrating, and far below the level of customer service I expected. I believe customers should be treated with respect and given clear, fair assistance instead of feeling pressured into additional charges.
Because of this experience, I will be warning other people to avoid using this website for future ticket bookings.
23 May 2026
Unprompted review
Reply from Travel Trolley
Dear Williams,
We sincerely apologize for the inconvenience you experienced during your recent interaction with our customer service.
Your feedback has clearly shown that, in your case, we did not meet expectations. I would like to personally express my deepest apologies for this. To prevent similar incidents from happening in the future, an internal investigation is underway.
Could you please provide us with your booking reference number and grant us another opportunity to serve you better? We kindly ask you to consider this situation an isolated incident.
Thank you,
Travel Trolley
UK based, answer the phone, limited stock
Really good experience. They actually answer the phone and respond to their emails (by a human not a bot). Based in the UK. I got a super discount flight fare - only issue is that I had to call them to get the e-ticket number (their automated email didn’t provide it - likely a glitch). Later, I tried to change the flight but apparently they only had access to discounted fare and couldn’t change it due to “availability” (while there was availability on the carrier website).
1 April 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience dealing with our UK-based service.
Regards,
Travel Trolley
I was so stressed about Emirates having…
I was so stressed about Emirates having to change my flight times, but Parag at Travel Trolley was extremely helpful - he sorted everything out for me with professional, assured, polite efficiency. All sorted quickly and one very grateful customer. Thank you Parag.
19 May 2026
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
Thank you so much for sharing your positive experience with our service. It's heartwarming to hear that Parag was able to assist you efficiently and professionally during your time of stress. Your kind words about his dedication to service will be passed on to him.
Regards,
Travel Trolley
Karthik was really helpful in…
Karthik was really helpful in rescheduling my flight.
18 May 2026
Unprompted review
Reply from Travel Trolley
Dear Tenyson,
We are delighted to hear that Karthik was able to assist you in rescheduling your flight and that you found his service helpful. Our team always works hard to provide the best possible services to our valued customers, and acknowledgements like yours are always appreciated.
Regards,
Travel Trolley
Very disappointing experience with…
Very disappointing experience with Travel Trolley. Most agents seem unprofessional. Once you book the ticket, they often ask for extra money later, which feels unfair and misleading.
Whenever you ask to speak with a supervisor or manager, they rarely transfer the call. If you keep insisting, they usually say the manager is busy and promise a callback within 24 hours, but in reality, no one calls back. It feels like they avoid resolving issues when they know they are in the wrong. Very poor customer service and communication.
I only received a response after posting a public review; otherwise my concerns were completely ignored.
Even though they use a digitalised system where emails, calls, and booking details can clearly be tracked and verified, it feels like nothing is properly checked or acted upon unless it is escalated publicly.
The way responses are handled also gives the impression that staff have strong backing from higher management, which is why issues are often ignored rather than resolved properly.
Overall, the experience has been very disappointing with poor accountability and lack of proper follow-up on customer complaints.
31 December 2025
Unprompted review
Reply from Travel Trolley
Dear Valued Customer,
We sincerely sorry to hear about your disappointing experience with our service. At Travel Trolley, customer satisfaction is our topmost priority and it's clear that we fell short in your case.
We deeply regret that your calls to our supervisors or managers were not handled with the professionalism and promptness you deserved.
In an attempt to rectify the situation, we would request you to kindly send an email to info@traveltrolley.co.uk and share the booking reference number with us .
Regards,
Travel Trolley
Good experience with customer support.
12 May 2026
Unprompted review
Reply from Travel Trolley
Dear Umair,
We are thrilled to hear that you had such a positive experience with our customer support team. It is our main priority to ensure our customers always receive the highest standard of service and support.
Regards,
Travel Trolley
Trust pilot really need to allow zero…
Trust pilot really need to allow zero stars and just comment. This agency I have been contacting precisely from 4th May and till today no one has responded to an email or call. I keep being told “ROMAN” will call back on an urgent priority basis with 24/48 hours which never happens . Horrible service honestly. Every time I call apparently Roman is taking calls. I’m travelling soon and it’s such a disturbing thing
4 May 2026
Unprompted review
Reply from Travel Trolley
Dear Zainab,
We are sincerely apologizing for the inconvenience you've experienced - such a lapse in communication is not in line with our usual high standards of customer service.
Can you provide your booking reference number. Once we have your details, we'll be able to look into your case on priority.
Regards,
Travel Trolley
Great travel agent great customer…
Great travel agent great customer service accessible easily called kn May 12th 2026
12 May 2026
Unprompted review
Reply from Travel Trolley
Dear Andrei,
Thank you very much for writing in and sharing your positive feedback about our service. It was our pleasure to assist you, and we're delighted to hear that you had a great experience on May 12th, 2026.
Regards
Travel Trolley
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