Great having someone with experience and access to the long haul carriers' sites and pricing. They were also helpful after the sale and it's great having someone to speak to in the UK rather than c... See more
Company replied
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We are an Online Travel Agency based out in United Kingdom. We offer flights to every corner of the globe. We can also tailor-make whether you are looking for city break, multi-centre in the USA or a special holiday on a luxury island in the Maldives.
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
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Replied to 86% of negative reviews
Typically replies within 2 weeks
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Great communication and thoroughness, couldn’t fault them. Very good follow up making sure emails were received and everything was correct.

Reply from Travcart
WARNING ⚠️ 📌
AVOID AT ALL COST - WHAT THEY ADVERTISE IS NOT REPRESENTATIVE OF WHAT THEY ASK YOU TO PAY AT THE END ‼️❌
When we tried to book the tickets online their system failed and within minutes we received 4 calls from Mark Henry, an Indian chap, in the middle of the night, to discuss booking which was very unprofessional and inappropriate.
The tickets were advertised for £915 pp and sometimes £955 pp and after our online booking failed and not picking the calls, Mark Henry emailed to say we had to pay £1,257.00 pp instead as the tickets had gone up just before we purchased. But weirdly, on checking again on Cheap flights website and Skyscanner, the ticket were still available for £955pp. (As I type this 15 hours after our attempt to purchase the tickets for £955pp, and after being called by a private number by Mark Henry to say we have to pay the £1,257.00pp instead, Travcart currently have the tickets advertised for £855pp 🥺 - Very odd!)
Harry was professional and did not take time to check in, and he make sure I have understood everything and offered any questions if I had any

Reply from Travcart
Incredibly helpful and polite. Mark went all the way to help find the best priced ticket for me. Harry called the next evening to ensure I had received my ticket and was extremely polite and helpful. Great experience.

Reply from Travcart
Our agent was very patient and worked hard to find us the best itinerary

Reply from Travcart
From beginning to end was good service. They called me today and checked if I had checked in...I had forgotten, so they kindly checked in for me, one less thing for me to worry about.

Reply from Travcart
"I just want to say thank you so much Harry! You've been so helpful with my flight process and you truly assist me so well.

Reply from Travcart
Customer service was brilliant, the gentleman listened to me and advised me on other available options, exceptional service, made the booking process easier

Reply from Travcart
This company was very helpful, and gave us a good price for our flights.
There was a misunderstanding about a stopover which they compensated us for and for that I give 4 stars and not 5.
Otherwise the service was very good.

Reply from Travcart
This is a reply to your reply on a previous chat. You basically have given me your standard "wash your hands" answer that you take everything "seriously". Please then, take my complaint seriously. I am not interested in another "template" reply. Address the issues at hand please.
You cannot reasonably expect customers to spend an hour trying to book a flight, only to discover at the end that it is unavailable. This is incredibly frustrating. Despite what you are saying, this type of dealing feels like switch and bait tactics.
Your website should either update availability in real time from the source system or display a clear warning that advertised flights may not be available. This would allow customers to avoid wasting their time and book elsewhere.
I am sorry, but the explanation provided is not satisfactory. Many customers after me will encounter exactly the same problem, just as many before me already have. The question here is will you do someting about it? Reading though the comments of others who suffered the same experience, it is clearly an old problem. Despite all the talk of taking things very seriously etc. it remains a problem. Thanks.
Very efficient service & travel agent got me a good deal on my flight. Great value, very competitive prices & received confirmation email immediately and e-ticket promptly.

Reply from Travcart
Efficient and accommodating to my circumstances.

Reply from Travcart
Very helpful travel agent, Jonathan and Harry been giving me customers service and find the best deal for my flight

Reply from Travcart
It was good and easy booking with Travcart. Thanks to Steve and Harry Garfield

Reply from Travcart
Roger & Harry were good to find me a flight ticket. I hope everything will go ok.

Reply from Travcart
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