The design and user experience of the website need a bit of a refresh, but the service and team are absolutely brilliant! The whole process is maybe a little bit slower than other escrow providers... See more
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See what reviewers are saying
Our small extension was close to our neighbour's house, so we had to have a mandatory third-party wall agreement with them. Their surveyor tried to get us to use their escrow agent - costing o... See more
I've just signed up with Transpact, but so far everything looks smooth so this is why it's 3 Stars. As I'm looking to sell a website, Flippa and Escrow were options - but a buyer recommende... See more
Company replied
Just got back from renting a chalet in the Alps. We used Transpact.com to protect our rental deposit with the landlord whilst we were there. We left the chalet in top condition, as requested... See more
4.3
Excellent
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Essential protection for buying and …
Essential protection for buying and selling domains.
The only escrow service that allows you to set full protection for yourself (or the protection level you require).
And lower cost than its competitors, but a smoother,easier process (you do need to go through a one-off ID verification if you use regularly).
7 August 2017
Unprompted review
Rental Deposit Safeguarding
Just got back from renting a chalet in the Alps.
We used Transpact.com to protect our rental deposit with the landlord whilst we were there.
We left the chalet in top condition, as requested and required.
But the landlord was used to keeping back some of deposit as extra spending money (local custom apparently) with no cause.
Only because we had taken the precaution of protecting the deposit with Transpact.com did we get back every cent of our deposit.
A vital service for deposits.
27 July 2017
Unprompted review
I've bought a couple of items using …
I've bought a couple of items using Transpact.com in the past.
My latest purchase fell through at the last minute, when the buyer turned out to be dishonest by refusing to complete the Transpact.com initial process. After further detailed research on the web, I discovered that the seller was a repeat fraudulent seller with many duped buyers.
Transpact.com saved my purchase money - as no bad seller or buyer (who will promise you whatever they want you to hear) will use this excellent process.
I recommend it as a valuable tool to protect your money.
5 June 2017
Unprompted review
Wonderful company,i just concluded a …
Wonderful company,i just concluded a car purchase from a Danish website and they have help comleted the purchase very quick and safe. Good job done.
27 May 2017
Unprompted review
DONT USE TRANSPACT.COM
DONT USE TRANSPACT.COM
paid from my bank accound, I have long name, because of that they have my surname and my othername only have 2 letters. now Transpact acting very smart and charging me £5 for refunding my money.
I have sent all the proof and trustpilot verified all the documents.
Please people don't use this company. They are not simple as you think.
10 May 2017
Reply from Transpact
THIS REVIEW IS FALSE.
IT IS ACKNOWLEDGED THAT THERE IS NO SUCH PERSON AS RATNAM SAMMY.
TrustPilot have been asked to remove this false review.
The reviewer (who has a different name) paid Transpact.com £402.99, but unfortunately the reviewer's bank messed up when sending the payment and mistakenly did not put the reviewer's name correctly on the payment.
Transpact.com is an FCA authorised firm (UK Government Agency) and by law must verify its users and their bank accounts to prevent money laundering and terrorist financing.
With the increase in terrorist attacks recently, the Government has stressed that this has become all the more important.
Transpact.com as a company does not benefit in any way from these checks, and could operate without them, and does not desire them, but the Government forces financial firms including Transpact.com to conduct these checks under the full force of law. If they are not conducted, transactions must be refused.
We contacted the reviewer by email to clarify his bank account information. We provided easy alternatives to resolve the issue.
We then received a phone call from the reviewer.
We spent a few minutes on the phone attempting to work with the reviewer to resolve the issue, and would have quickly found a simple alternative solution if the conversation had continued, at no cost or inconvenience to the reviewer.
Unfortunately, the reviewer became abusive over the phone to our customer support staff member, and started swearing at our staff member, and then without a word being able to be interjected the reviewer slammed the phone down.
The reviewer then immediately within seconds posted this defamatory and untrue review on TrustPilot.
Please note that the reviewer is operating under a false identity on TrustPilot.com.
Very reliable company
We are very satisfied with their service. It was a great experience dealing with Transpact , although at first it looks scared but now I'm happy with the smooth experience .
13 October 2015
Unprompted review
Helpful friendly service
I've had a few interactions and generally very happy.
10 July 2015
Unprompted review
Excellent service
We have just completed using Transpact for an escrow agreement. It ended up going to arbitration, which showed that neither party had properly consider all the possibilities and worded the agreement appropriately - be warned.
The arbitration service was top quality.
2 April 2015
Unprompted review
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